Solved

Full mailbox access in Exchange 2010

Posted on 2012-12-20
9
517 Views
Last Modified: 2012-12-21
I am completely stumped by an incident that recently happened and I'm hoping that someone can point me in the right direction for troubleshooting.

One of my execs recently asked that his assistant's access to his mailbox be temporarily removed.  After confirming that the assistant's full mailbox access was removed the assistant was still able to access her boss' mailbox.

If a person does not have full mailbox access to another person's mailbox how is the assistant still able to view the executive's mailbox?

Any steps in the right direction of troubleshooting is GREATLY appreciated.

Thanks!
0
Comment
Question by:jmerulla
  • 2
  • 2
  • 2
  • +3
9 Comments
 
LVL 16

Expert Comment

by:choward16980
ID: 38711336
0
 
LVL 7

Expert Comment

by:tolinrome
ID: 38711338
On the Exchange Server make sure the full access permissions on his mailbox does not have her user account listed. Also it may be that on his Outlook on the inbox (not necessarily the mailbox) she might still have permissions?
0
 
LVL 7

Expert Comment

by:rsimsee
ID: 38711354
There are two ways to grant access one is on the exchange server through administrative settings, and the other is from within Outlook itself.  Depending on what version of Outlook you're using, you go into options and set a delegate who has access to your mailbox.  The Outlook access allows users to give access to thier mailbox without administrative involvement.
0
Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

 
LVL 16

Expert Comment

by:Postmaster
ID: 38711391
Be aware that Outlook 2010 caches attached mailbox data - the assistant might be reading this cached data. Check if the assistants view of mail is up-to-date.

Best to have the assistant remove the attached mailbox.

Also check individual folder permissions as described above.
0
 
LVL 2

Author Comment

by:jmerulla
ID: 38711749
Hi,

We use Outlook 2007 to access mailboxes.  The assistant is not listed under the exec's mailbox in EMC for full access permissions.  Also MSExchDelegateListLink for the exec does not show anyone listed.  Is there somewhere else that I can check?
0
 
LVL 16

Accepted Solution

by:
Postmaster earned 500 total points
ID: 38711907
The actual folder permissions on the exec mailbox.
0
 
LVL 7

Expert Comment

by:rsimsee
ID: 38711909
In Outlook 2007, if you log into the exec's computer, hit tools / options, the right most tab should be delegates, see if anything is listed in there.
0
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 38712522
Exchange permissions are cached. Therefore if you remove the permissions now, it can be two hours before they are fully reflected.
You can restart the information store service if you want the change to take effect immediately, but that will kick everyone out of Exchange.

The permissions could be granted in another way - to a group, or via Receive As permissions.

Simon.
0
 
LVL 2

Author Closing Comment

by:jmerulla
ID: 38713131
Logged in as the exec and checked Outlook.  The assistant had Editor permission to the exec's Inbox and that's how she was still able to view his emails.  Thanks!
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Disabling the Directory Sync Service Account in Office 365 will stop directory synchronization from working.
Local Continuous Replication is a cost effective and quick way of backing up Exchange server data. The following article describes the steps required to configure Local Continuous Replication. Also, the article tells you how to restore from a backup…
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager

831 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question