troubleshooting Question

Crystal Reports doesn't open exported files by default application

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Crystal ReportsXMLWindows XP
3 Comments2 Solutions710 ViewsLast Modified:
Until recently, XML files exported from Crystal Reports XI to "Application" would open in MS Word.  

A couple days ago, this abruptly changed, and CR XI users are seeing their XML files export to Internet Explorer.  We've already set Word as the default application for opening XML files for most users, but Crystal Reports seems to have its own plans.  It's not a show stopper, but many non-technical users are frustrated that one of their systems that "just worked" no longer does.

This comes just a day before a new machine was set up with Crystal Reports 2008.  When the same reports are run and exported (using XML Legacy and Application), after setting the default XML viewing application to MSWord, Notepad is opened.

Have I overlooked a configuration window in Crystal Reports?  Have recent windows updates strong-armed XML file associations?
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