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How to create a new Outlook 2010 Profile without losing any .PST information

Posted on 2012-12-20
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Last Modified: 2013-02-18
I am having issues with one of my users email profile.  It seems that her outlook 2010 will just hang up and never be able to be restarted unless I hard reboot the PC. I try to close the process however the outlook.exe *32 just stays up in the process list. However I am thinking its something to do with her profile because even setting up Outlook in safe mode it will freeze however when I use the OWA option it seems to work fine.

So dealing with delete her profile and recreating her profile I am concerned about loosing her .pst file and archived .pst file.

How can I create a new outlook profile without sacrificing her .pst files.

Thanks in advance.
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Question by:cmdolcet
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7 Comments
 
LVL 2

Expert Comment

by:kasunnimoda
ID: 38711987
first locate the folders that .pst files containing. then take a backup of that and then delete the outlook profile and recreate the profile that you need. after that from control panel go to mail then you can map the your old mail .pst to the profile. and make it as default delivery location.  best of luck

this also can help you
http://www.itechtalk.com/thread9936.html
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LVL 12

Expert Comment

by:Sommerblink
ID: 38720263
You mention that there is OWA. This means that there is Exchange present in the organization. Default behavior for Outlook is to cache the Exchange mailbox as an OST, unless Outlook detects that it is in a RDS environment. This OST can become corrupt.

There is a tool to 'repair' the OST, but this is a senseless waste of time. Simply locate the OST and delete it. Restart Outlook and let Outlook re-download the mailbox from Exchange.

To locate the OST location, go to Control Panel and open Mail. Click on the "Data Files..." button. You should see the file listed there presuming this is Outlook 2010.
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Author Comment

by:cmdolcet
ID: 38736506
Ok I deleted the .OST file and it recreated the ,.OST again once the user launches Outlook. I then went to do a send receive and all it would do is sit and spin. When I even try to end the process it will just sit and spin. The only way I can get out of the sequence is doing a hard reboot.
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Author Comment

by:cmdolcet
ID: 38756080
OK I backed up (on an external HD) and deleted the .PST file. When I relaunched Outlook the user was able to use her outlook as normal and had no issues. I would now like to add back in the .pst file I removed and backup up. How can I do so?
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Author Comment

by:cmdolcet
ID: 38774469
I have now re imported the .PST files back into the user account with no issues so far. Sounds like it is solved.
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Accepted Solution

by:
cmdolcet earned 0 total points
ID: 38810665
It seems like its in the .PST file that is causing all the issues.

1.I first backed up the .PST file
2. Then I removed them from the original location.
3. Rebooted the PC
4. Launched Oulook with no issues.
5. Had the user work (send email, and everything else without the .PST file imported back in)
6. User has no issues with email for the next 3 days.
7. I then imported the .PST file back into the same location as previous.
8. User worked for another day and then Outlook locked up.
9. Since then I have followed the same steps as above without adding back in the .PST file and user email has been working correctly for over a week.

do you really think it could be the .PST file and if so what are the next steps.

Thanks
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Author Closing Comment

by:cmdolcet
ID: 38900870
by following my own steps I was able to diagnose the issue being with the older .PST file.
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