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How to create a new Outlook 2010 Profile without losing any .PST information

I am having issues with one of my users email profile. It seems that her outlook 2010 will just hang up and never be able to be restarted unless I hard reboot the PC. I try to close the process however the outlook.exe *32 just stays up in the process list. However I am thinking its something to do with her profile because even setting up Outlook in safe mode it will freeze however when I use the OWA option it seems to work fine.

So dealing with delete her profile and recreating her profile I am concerned about loosing her .pst file and archived .pst file.

How can I create a new outlook profile without sacrificing her .pst files.

Thanks in advance.

kasunnimoda

first locate the folders that .pst files containing. then take a backup of that and then delete the outlook profile and recreate the profile that you need. after that from control panel go to mail then you can map the your old mail .pst to the profile. and make it as default delivery location. best of luck

this also can help you
http://www.itechtalk.com/thread9936.html

Sommerblink

You mention that there is OWA. This means that there is Exchange present in the organization. Default behavior for Outlook is to cache the Exchange mailbox as an OST, unless Outlook detects that it is in a RDS environment. This OST can become corrupt.

There is a tool to 'repair' the OST, but this is a senseless waste of time. Simply locate the OST and delete it. Restart Outlook and let Outlook re-download the mailbox from Exchange.

To locate the OST location, go to Control Panel and open Mail. Click on the "Data Files..." button. You should see the file listed there presuming this is Outlook 2010.

cmdolcet

ASKER

Ok I deleted the .OST file and it recreated the ,.OST again once the user launches Outlook. I then went to do a send receive and all it would do is sit and spin. When I even try to end the process it will just sit and spin. The only way I can get out of the sequence is doing a hard reboot.

cmdolcet

ASKER

OK I backed up (on an external HD) and deleted the .PST file. When I relaunched Outlook the user was able to use her outlook as normal and had no issues. I would now like to add back in the .pst file I removed and backup up. How can I do so?

cmdolcet

ASKER

I have now re imported the .PST files back into the user account with no issues so far. Sounds like it is solved.

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cmdolcet

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cmdolcet

ASKER

by following my own steps I was able to diagnose the issue being with the older .PST file.