I am having issues with one of my users email profile. It seems that her outlook 2010 will just hang up and never be able to be restarted unless I hard reboot the PC. I try to close the process however the outlook.exe *32 just stays up in the process list. However I am thinking its something to do with her profile because even setting up Outlook in safe mode it will freeze however when I use the OWA option it seems to work fine.
So dealing with delete her profile and recreating her profile I am concerned about loosing her .pst file and archived .pst file.
How can I create a new outlook profile without sacrificing her .pst files.
Thanks in advance.