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carbonbaseFlag for United Kingdom of Great Britain and Northern Ireland

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setting up netapp perfstat

I'm trying to look at some performance issues on my Netapp filer using the perfstat tool.  I've downloaded the Netapp support toolkit and i'm trying to run perfstat from that.  I enter the IP and login information for the perfstat tool but I get an "unable to connect to controller, check the account name or password" message.  I have looked online and I understand that I need to use the plink utility to store some security information in my local registry, see the link below.

https://kb.netapp.com/support/index?page=content&id=2011414

However when I try and use the plink utility I also get access denied.  I am using the same root login credentials I use to login to the storage via Netapp system manager.
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FilipZahradnik
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Sorry do delay in replying.  I'm trying to connect with Windows 7.  I cannot connect to the controller via putty.
If you can't even putty into the controller, then you possibly have networking issues. Can you putty from other computers?
i can putty into other computers yes
That's good.

Can you putty FROM other computers TO your NetApp controller?
Sorry my previous statement was wrong, I can putty into the storage controllers.
So you can putty into the controllers from OTHER computers, but not from the computer where you trying to set up perfstat - correct?
closing this question, as no longer required. thanks for the help offered so far.