Solved

Sharp MFP won't scan to Email once we moved to Exchange Office365

Posted on 2012-12-21
2
1,664 Views
Last Modified: 2012-12-27
We have a Sharpe MFP MX-C401.   We used to have a hosted exchange solution.  We could scan to email successfully.  We migrated to Office 365 (exchange).  The SMTP addresson the Scanner Network settings was the old email server.  I tried the scan to email to an external address and internal address.  The external worked fine, but the internal sent to the previous email (turning them off today), not to the location the MX records are pointing to.  

So I went into the scanner settings and changed the SMTP settings (see attached) to the SMTP server for Office 365 (had to do a lookup because all I had was the name).  Now the scanner errors and reports  “Communication with selected server is lost while sending image. Contact your network administrator".  

So I tried a yahoo smtp server that I have an email account with.  Same thing.  Is there a setting somewhere else I need to change?   (I also put in our DNS address - from IPCONFIG, and our domain in the dns settings - we're not running a server, but it wouldn't let me leave the domain blank, with the same result).


Thank you for any help!
scanner.JPG
0
Comment
Question by:DKCSCO
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
2 Comments
 

Accepted Solution

by:
DKCSCO earned 0 total points
ID: 38725759
I fixed it.  It errored because it apparently won't work using Exchange server properties.  It has to be a pop or imap account.  I created a Yahoo account and it works.
0
 

Author Closing Comment

by:DKCSCO
ID: 38725813
I wish I could use the same email for the copier as our domain.  But, oh well.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Outline Suppose you have some simple text based data in Excel that you would like to display as a PowerPoint presentation. Of course it would be possible to write some fairly complex VBA code that created a new slide for each line of the Excel data…
With the internet and the ease of information transference, many professional jobs can be done anywhere today.  Why should it make a difference whether an x-ray is read in India or the United States as long as the radiologist is qualified?   Outso…
This video walks the viewer through the process of creating a watermark for their document, customizing it, and saving it for viewing/printing needs.
XMind Plus helps organize all details/aspects of any project from large to small in an orderly and concise manner. If you are working on a complex project, use this micro tutorial to show you how to make a basic flow chart. The software is free when…

739 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question