We have a Sharpe MFP MX-C401. We used to have a hosted exchange solution. We could scan to email successfully. We migrated to Office 365 (exchange). The SMTP addresson the Scanner Network settings was the old email server. I tried the scan to email to an external address and internal address. The external worked fine, but the internal sent to the previous email (turning them off today), not to the location the MX records are pointing to.
So I went into the scanner settings and changed the SMTP settings (see attached) to the SMTP server for Office 365 (had to do a lookup because all I had was the name). Now the scanner errors and reports “Communication with selected server is lost while sending image. Contact your network administrator".
So I tried a yahoo smtp server that I have an email account with. Same thing. Is there a setting somewhere else I need to change? (I also put in our DNS address - from IPCONFIG, and our domain in the dns settings - we're not running a server, but it wouldn't let me leave the domain blank, with the same result).
”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.
-Mike Kapnisakis, Warner Bros
With your subscription - you'll gain access to our exclusive IT community of thousands of IT pros. You'll also be able to connect with highly specified Experts to get personalized solutions to your troubleshooting & research questions. It’s like crowd-sourced consulting.
We can't always guarantee that the perfect solution to your specific problem will be waiting for you. If you ask your own question - our Certified Experts will team up with you to help you get the answers you need.
Our certified Experts are CTOs, CISOs, and Technical Architects who answer questions, write articles, and produce videos on Experts Exchange. 99% of them have full time tech jobs - they volunteer their time to help other people in the technology industry learn and succeed.
We can't guarantee quick solutions - Experts Exchange isn't a help desk. We're a community of IT professionals committed to sharing knowledge. Our experts volunteer their time to help other people in the technology industry learn and succeed.