?
Solved

Sharp MFP won't scan to Email once we moved to Exchange Office365

Posted on 2012-12-21
2
Medium Priority
?
1,807 Views
Last Modified: 2012-12-27
We have a Sharpe MFP MX-C401.   We used to have a hosted exchange solution.  We could scan to email successfully.  We migrated to Office 365 (exchange).  The SMTP addresson the Scanner Network settings was the old email server.  I tried the scan to email to an external address and internal address.  The external worked fine, but the internal sent to the previous email (turning them off today), not to the location the MX records are pointing to.  

So I went into the scanner settings and changed the SMTP settings (see attached) to the SMTP server for Office 365 (had to do a lookup because all I had was the name).  Now the scanner errors and reports  “Communication with selected server is lost while sending image. Contact your network administrator".  

So I tried a yahoo smtp server that I have an email account with.  Same thing.  Is there a setting somewhere else I need to change?   (I also put in our DNS address - from IPCONFIG, and our domain in the dns settings - we're not running a server, but it wouldn't let me leave the domain blank, with the same result).


Thank you for any help!
scanner.JPG
0
Comment
Question by:DKCSCO
  • 2
2 Comments
 

Accepted Solution

by:
DKCSCO earned 0 total points
ID: 38725759
I fixed it.  It errored because it apparently won't work using Exchange server properties.  It has to be a pop or imap account.  I created a Yahoo account and it works.
0
 

Author Closing Comment

by:DKCSCO
ID: 38725813
I wish I could use the same email for the copier as our domain.  But, oh well.
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Photo Albums in PowerPoint Photo Albums are a very useful tool in PowerPoint and allow you quickly add a large number of images. The images can be formatted in a variety of ways so that you are able to create a professional looking presentation v…
When asking a question in a forum or creating documentation, screenshots are vital tools that can convey a lot more information and save you and your reader a lot of time
This video shows where to find the word count, how to display it, and what it breaks down to in Microsoft Word.
This tutorial gives a high-level tour of the interface of Marketo (a marketing automation tool to help businesses track and engage prospective customers and drive them to purchase). You will see the main areas including Marketing Activities, Design …

589 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question