aclaus225
asked on
Scanning to Server
I have a multi function machine that scans to a folder on my network. It recently stopped working when I was having a DNS issue with the server. The path that I am scanning too, however, is not a name, but the IP address of the server. The problem with DNS occurred when I tried to install RRAS on my Windows Server 2003. I have since uninstalled RRAS but the scanning does not work. I can scan to another computer without a problem, so I am wondering if anyone knows what I could have enabled/disabled on the server to make this problem occur.
cbmm
Verify the NTFS permissions on the scan folder and make sure everyone has full access. Does the scanner tie in with LDAP?
Is your share still valid? Can you access the share from a pc?
I'd reset the share on that folder, make sure the DNS, IP and share path is correct on the scanner and retest. Check the logs for all entries regarding this activity. Something should show up and provide information you can use to resolve the issue.
ASKER
I can access the share on pcs. I can scan to the folder via another multifunction machine also.
Try looking in the event viewer on the server. Take note of the time, scan a document to the server, look for any events around that time related to security or application failure.
Have you tried domain\username or if not on domain then servername \ username ?
ASKER
I have tried the domain\username and it doesn't really help at all. There is still an error.
Post the error you are getting
ASKER
It simply says transfer error. Unfortunately with the MF that I have it is not more descriptive.
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