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Automatic Replies broken after changing default email address in Exchange 2010

Posted on 2012-12-21
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Last Modified: 2013-01-07
Hi All,

A client of mine has a 2011 SBS server which was managing emails for abc.co.uk domain

Today they decided to rename themselves and asked for everyone to default to a new email domain which we'll call abc.co.uk ao I've added it as an authorised domain in Exchange and set up the MX records and made the default reply email address the new one in Exchange management Console but kept the old one as we need to keep that live.  Emails are flowing in fine for both the old and new addresses however a user has just discovered that they can't turn on Automatic Replies now and get an error "Microsoft Outlook Your automatic reply settings cannot be displayed because the server is currently unavailable". Try again later.  All users are affected and all are using Outlook 2010

Automatic replies worked fine up until this new email domain was added.  Does anyone know what may have happened and how I can fix it please?

Thanks

Adam
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Question by:amlydiate
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 38713638
Add an SRV record for the new abc.co.uk domain and point the record to a record that exists in your current SSL certificate:

http://support.microsoft.com/kb/940881

That should solve the issue.

Alan
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Author Comment

by:amlydiate
ID: 38714276
Thanks very much, however I've checked and their domain provider (1and1) doesn't support srv records, is there any other way around this please?
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LVL 76

Accepted Solution

by:
Alan Hardisty earned 2000 total points
ID: 38714476
The only other way is to add an Autodiscover A record to the new domain pointing to the IP address of your Exchange server AND add autodiscover.newdomainname.co.uk to yoir existing SSL certificate OR change domain hosts to one that is ready for the 21st century!!
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Author Closing Comment

by:amlydiate
ID: 38750131
Thanks Alan, going to move domain providers I think that's the easiest answer, thanks for your help!
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 38750226
:) - I find it odd that some still can't cater for the type of records that are required by most systems nowadays!

Good luck moving and thanks for the points.

Alan
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