Avatar of amlydiate
amlydiate
 asked on

Automatic Replies broken after changing default email address in Exchange 2010

Hi All,

A client of mine has a 2011 SBS server which was managing emails for abc.co.uk domain

Today they decided to rename themselves and asked for everyone to default to a new email domain which we'll call abc.co.uk ao I've added it as an authorised domain in Exchange and set up the MX records and made the default reply email address the new one in Exchange management Console but kept the old one as we need to keep that live.  Emails are flowing in fine for both the old and new addresses however a user has just discovered that they can't turn on Automatic Replies now and get an error "Microsoft Outlook Your automatic reply settings cannot be displayed because the server is currently unavailable". Try again later.  All users are affected and all are using Outlook 2010

Automatic replies worked fine up until this new email domain was added.  Does anyone know what may have happened and how I can fix it please?

Thanks

Adam
ExchangeOutlook

Avatar of undefined
Last Comment
Alan Hardisty

8/22/2022 - Mon
Alan Hardisty

Add an SRV record for the new abc.co.uk domain and point the record to a record that exists in your current SSL certificate:

http://support.microsoft.com/kb/940881

That should solve the issue.

Alan
amlydiate

ASKER
Thanks very much, however I've checked and their domain provider (1and1) doesn't support srv records, is there any other way around this please?
ASKER CERTIFIED SOLUTION
Alan Hardisty

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
GET A PERSONALIZED SOLUTION
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.
amlydiate

ASKER
Thanks Alan, going to move domain providers I think that's the easiest answer, thanks for your help!
Experts Exchange is like having an extremely knowledgeable team sitting and waiting for your call. Couldn't do my job half as well as I do without it!
James Murphy
Alan Hardisty

:) - I find it odd that some still can't cater for the type of records that are required by most systems nowadays!

Good luck moving and thanks for the points.

Alan