?
Solved

Automatic Replies broken after changing default email address in Exchange 2010

Posted on 2012-12-21
5
Medium Priority
?
594 Views
Last Modified: 2013-01-07
Hi All,

A client of mine has a 2011 SBS server which was managing emails for abc.co.uk domain

Today they decided to rename themselves and asked for everyone to default to a new email domain which we'll call abc.co.uk ao I've added it as an authorised domain in Exchange and set up the MX records and made the default reply email address the new one in Exchange management Console but kept the old one as we need to keep that live.  Emails are flowing in fine for both the old and new addresses however a user has just discovered that they can't turn on Automatic Replies now and get an error "Microsoft Outlook Your automatic reply settings cannot be displayed because the server is currently unavailable". Try again later.  All users are affected and all are using Outlook 2010

Automatic replies worked fine up until this new email domain was added.  Does anyone know what may have happened and how I can fix it please?

Thanks

Adam
0
Comment
Question by:amlydiate
  • 3
  • 2
5 Comments
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 38713638
Add an SRV record for the new abc.co.uk domain and point the record to a record that exists in your current SSL certificate:

http://support.microsoft.com/kb/940881

That should solve the issue.

Alan
0
 

Author Comment

by:amlydiate
ID: 38714276
Thanks very much, however I've checked and their domain provider (1and1) doesn't support srv records, is there any other way around this please?
0
 
LVL 76

Accepted Solution

by:
Alan Hardisty earned 2000 total points
ID: 38714476
The only other way is to add an Autodiscover A record to the new domain pointing to the IP address of your Exchange server AND add autodiscover.newdomainname.co.uk to yoir existing SSL certificate OR change domain hosts to one that is ready for the 21st century!!
0
 

Author Closing Comment

by:amlydiate
ID: 38750131
Thanks Alan, going to move domain providers I think that's the easiest answer, thanks for your help!
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 38750226
:) - I find it odd that some still can't cater for the type of records that are required by most systems nowadays!

Good luck moving and thanks for the points.

Alan
0

Featured Post

2018 Annual Membership Survey

Here at Experts Exchange, we strive to give members the best experience. Help us improve the site by taking this survey today! (Bonus: Be entered to win a great tech prize for participating!)

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

As a matter of fact, Outlook OST files are of much importance in relation to Exchange mailbox. OST files are independent as they are simply copy of data of a user’s mailbox on Exchange Server. Though, if the server’s status is changed or it is dama…
There’s hardly a doubt that Business Communication is indispensable for both enterprises and small businesses, and if there is an email system outage owing to Exchange server failure, it definitely results in loss of productivity.
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an anti-spam), the admin…
Whether it be Exchange Server Crash Issues, Dirty Shutdown Errors or Failed to mount error, Stellar Phoenix Mailbox Exchange Recovery has always got your back. With the help of its easy to understand user interface and 3 simple steps recovery proced…
Suggested Courses

601 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question