FOIP Recommendations

tucktech
tucktech used Ask the Experts™
on
Hello Experts,

I have 4 fax POTS lines currently in service.  The POTS lines go out of service when it rains.  We also have a T1 (IPFLEX) for our phone service, this has been very reliable.

I have signed up for Ring Central service which gives us 3 fax lines and we forward 3 of our lines to Ring Central.  This typically works ok for inbound faxes but we still have problems send faxes when we have outages.

I am researching FOIP and wanted recommendations.

I have a provider that I can out source this too which would be very helpful but it would cost about $300 per month based on our volume.  I belive our volume will only go UP.

This is what I think I may do but PLEASE offer advise because I am not "married" to any solution and want to put something in place that is solid.

Purchase an ATA "box" and migrate our current phone numbers to a SIP/PRI (I have no clue what these acronyms are but I know I need to use this stuff, I am NOT a telephone expert...).  I believe this would allow me to take any analalog multi-functional machine and covert the signals to "digita" so it will work over my WAN connections.  My SIP/PRI service then would provide connectivity to the inbound/outbound faxing.  I of course would be careful if the SIP/PRI provider would charge for time, calls, long distance, etc..

If you could provide any insight recommendations for hardware and SIP/PRI providers that would be great.

I really want to keep this simple and relible.

Thanks
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
(I have no clue what these acronyms are but I know I need to use this stuff, I am NOT a telephone expert...).

An how do you Know this, if you don't know what the acronyms mean  ?  

If this were my project, and I Needed that much fax, I would be all over the local phone company to fix my PSTN lines.  Maybe, even call the State Public Utility Commission and file a complainant.  

If you move from Analog Fax to a Fax over IP option, or a Fax Over VoIP Solution (SIP/T38) my bet is you will be in general more unhappy than you are today with the rain impacted PSTN lines.

But, you might try a PRI (Primary Rate Interface) ISDN (Integrated Services Digital Network). You could do this  and drop it into a Sangoma card inside something like a Hylafax Server (or commercial Fax server) for incoming and outgoing faxes.

Here are some links to study --
=============
http://www.hylafax.org/content/Main_Page
http://sangoma.com/products/telecom_boards/digital/a101.html
http://www.multitech.com/en_US/PRODUCTS/Categories/ff.aspx

Author

Commented:
Phonebuff, thanks for the response and sorry for the long delay.

I am assuming that if I went with a ATA with a SIP/T38 that it would not be as reliable and that is why you are saying I would be "more unhappy", correct?

I did find a GrandStream product that is a basic ATA device and am trying it but am hesitant to make the final purchase because of your comments and recommendations.
I am assuming that if I went with a ATA with a SIP/T38 that it would not be as reliable and that is why you are saying I would be "more unhappy", correct?

Yes !

I did find a GrandStream product that is a basic ATA device and am trying it but am hesitant to make the final purchase because of your comments and recommendations.

Consumer grade ---  Talk with MultiTech or FaxPress.

Author

Commented:
I don't have a lot of experience in this AREA but will soon.   Based on all of my past IT experience I believe this is very good advice....

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial