troubleshooting Question

Unable to open embedded Excel spreadsheet in Word 2010

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btnyFlag for United States of America asked on
Microsoft OfficeMicrosoft ExcelMicrosoft WordWindows 7
9 Comments1 Solution38839 ViewsLast Modified:
Hello my fellow Experts. One of my networked end users, Beatriz, is having an interesting issue. She received a Word document with an embedded Excel spreadsheet. She is using Word 2010 on Windows 7 (64-bit), by the way.

When she tries to double-click the embedded spreadsheet to edit it, she gets an error message stating that feature is not working and asks whether Office should repair it (see attached screen shot). When the repair is completed, it asked to reboot her computer. When she logged back in and tried double-clicking on the embedded spreadsheet, the same error message came up. If you decline to let Office 2010 do the repair, another dialogue box comes up stating the application that created the embedded file was Excel (see the second attached screen shot).

I had her email me the file to see if I could replicate the issue and I was able to (I also use Office 2010 in Windows 7 64-bit in a domain environment). I received the prompt about whether I wanted to have the feature repaired and I choose Yes, after my PC rebooted and I double-clicked the embedded spreadsheet in the Word 2010 document, it opened fine.

I have tried the following on Beatriz's PC: installed the latest Office 2010 patches via Microsoft Update, performed a repair of Office 2010, performed a full uninstall and re-install of Office 2010 but to no avail. I have been to the Microsoft support website, but haven't found any work around or fixes to this.

Your assistance will be appreciated and of course rewarded with points!

Thanks in advance for your help.
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