Please help me with minidump crash / blue screen report

Sue Taylor
Sue Taylor used Ask the Experts™
on
I've got quite a bit of minidumps on a computer that I would love some help reviewing.
112512-18361-01.dmp
122112-18860-01.dmp
122112-18876-01.dmp
121412-19780-01.dmp
120912-18720-01.dmp
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Joe WinogradDeveloper
Fellow 2017
Most Valuable Expert 2018

Commented:
I suggest looking at them with NirSoft's BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html

Regards, Joe
Sue TaylorProject Manager

Author

Commented:
I see a bunch of errors related to "ntoskrnl.exe" and "afd.sys", and "ntfs.sys".  I don't know what they mean though...

driver irql not less or equal
irql not less or equal
kmode exception not handled
system thread exception not handled

Suggestions?

Commented:
Multiple different crashes - suspect memory.
Run a prolonged memory test on your system - eg MemTest86+ (there's a version you can boot off a USB stick).
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Joe WinogradDeveloper
Fellow 2017
Most Valuable Expert 2018

Commented:
What anti-virus are you using?
I've seen
driver irql not less or equal
irql not less or equal
caused by having multiple anti-virus programs installed.

If MemTest doesn't show any bad sticks, try reseating all the cards and cables... don't just push on them to ensure they're secure, actually unplug them and plug them back in. You should completely unplug the power cord before starting, if that needs to be said.

Commented:
as said above a common one is ntfs.sys
i can tell you that isn't good because ntfs is the windows file system

try running CHKDISK and it should  delete/repair system files that are vital

if all else fails, re install windows
Top Expert 2013
Commented:
in this case, i suggest to run a Ram and disk diag first - to be sure about the basics
download UBCD, it has all diags you need -make the cd, and boot from it
run memtest86+ for ram - at least 1 complete pass
then run the disk diag for your disk brand from HDD section>diagnosis
http://www.ultimatebootcd.com/                              ultimate boot cd
http://ubcd.mirror.fusa.be/ubcd511.iso                        direct link UBCD
So, was it bad RAM or a bad hard drive?

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