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campinam
 asked on

Encore CS5 Failed to initialize QuickTime - none of previous advice worked

Encore CS5 Failed to initialize QuickTime, the question was asked before but in a different context.

Current Context:
OS:  Windows 7 64 bit
Adobe Encore (CS5) : Version 5.1.0.342
Quick Time: Version 7.7.3

Uninstalled Quick Time; re-installed Quick Time - did not solve the problem
Stopped the Windows Defender Service - did not solve the problem
Reverted to System State before Windows Updates (a day when I did not have the problem) - did not solve the problem
MultiMedia ApplicationsPresentation SoftwareApple Software

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Merete

8/22/2022 - Mon
SOLUTION
Merete

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campinam

ASKER
Not in Encore. Encore initializes QuickTime at start.
campinam

ASKER
I'm sorry if my question it is not clear.  The question regarding this error was asked before on EE, https://www.experts-exchange.com/questions/26899404/Encore-CS5-Failed-to-initialize-QuickTime.html.

I read the answers and tried all the suggestion and they did not help. Are there any other solutions?
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Merete

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campinam

ASKER
Encore CS5 Failed to initialize QuickTime it is the error message I get when I start Encore.  
I do have CS5 Premium Full on one system and CS6 Standard on another (I did not try Encore in CS6 yet).  
After I click OK I can work in Encore.
I have only one QuickTime installed and it is the 32-bit version.
I did uninstall QuickTime but I will try again and try to hunt down all possible hooks.  It will be later today when I will get access to the system.  I will post all that I did and the results.
I started with Experts Exchange in 2004 and it's been a mainstay of my professional computing life since. It helped me launch a career as a programmer / Oracle data analyst
William Peck
Merete

Hi any progress?
campinam

ASKER
I am sorry for being so unresponsive.  The user that uses that computer is working on a big production for one of our events.  I was not able to touch the computer for two weeks by now.  This Friday she said it will be available for me to work on it.
Merete

Thankyou campinam, hope all goes well.
Come back if you have problems
Regards Merete
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