How can I make my new computer see all 8gigs of ram

BLACK THANOS
BLACK THANOS used Ask the Experts™
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Just purchased a great buy from tiger direct. It was a barebones, so it came in pieces:

1. Motherboards
2. Video Cards
3. Memory (8gig)
4. DVR/DVD
5. Fans, etc.....


IT's up and running and I dont want to activate it until I know that it can use 8gig.

Please assist me in anyway you can. !
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Co-Owner
Top Expert 2011
Commented:
What is the Exact Make / Model of Motherboard you bought?
This can be a few things. MS article is pretty good on this topic:
http://support.microsoft.com/kb/978610

A few things to try there. Hope that helps.
Distinguished Expert 2017
Commented:
Check your bios settings dealing with the built in graphics and their shared memory usage.
Also make sure it is not set to OS install mode.
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Go into setup on your motherboard and check theamount of memory it sees. If it's not the full amount, Windows will never see it. You might have a ram chip problem or the chips are not inserted in the correct slots or they might need to be identical or different size.
Video may be using some system ram also.
Depending on your motherboard, your boot options might not be wrong. Check bios for memory remap. If remapped memory for video, then hardware could be  reserving memory.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
The picture above says this is Windows 7 64-bit which will recognize more than 4Gb of memory. I would also suggest checking the BIOS and then the memory chips to see if they are both good. .... Thinkpads_User
what motherboard make and model do you have?

Same for the ram chips - brand,  #, and how many?
Distinguished Expert 2017

Commented:
Another thought as others referenced, the graphics cards might be using system memory versus have their own.
Adding to prior request, include as much detail on your hardware as possible.
BLACK THANOSSemi - Retired

Author

Commented:
Here are the specs gentlemen. Let me know what you think,

ComputerSpecs.pdf
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
CPU-Z seems to say there is 2 chips.

Make sure both are good by interchanging them. Then see if you ca get a BIOS upgrade  for the computer.

Also contact Tiger support and tell them only half the memory works.
.... Thinkpads_User
Alan HardistyCo-Owner
Top Expert 2011

Commented:
There have been about 10 BIOS upgrades since the version you have on the mainboard, so please get upgrading to the latest version:

http://uk.msi.com/product/mb/760GM-P23--FX-.html#/?div=BIOS

A lot of the updates provide improved memory compatibility.

Alan
Looking at the specs you posted, I'd have to agree the the previous exprts:

1. Your Bios has many firmware upgrades waiting that may help memory compatibility
2. One of the memory chips may be bad
3. The 2nd memory slot may be bad
4. You may need a newer Chipset driver for memory compatilibility

I'd switch the ram chips and make sure you hear the locking tabs click down when inserting th ram. Retest it. If it does not work prooperly, contact Tiger support as mentioned above.
Gary CaseRetired
Most Valuable Expert 2013
Top Expert 2009
Commented:
Actually, the BIOS is only two versions behind -- you're running 17.10, which is the same as H.A., released 8-10-2012.     The two later versions don't say anything in the release notes about memory stability issues;  but it shouldn't hurt to do the upgrades.

The specifications for the board indicate it supports dual channel memory operation; but CPU-Z indicates it's running in single channel mode.    Check the BIOS to see if you are forcing this mode.   [Usually when this happens, it's because you don't have the memory modules in the right sockets;  but with only two sockets that can't be the case here.]

Another thing to check:   Have you installed all of the drivers for this system?   ... in particular, the chipset driver.     You indicated this came with a dedicated video card -- have you installed this or are you using the motherboard's Radeon 3000 graphics?    ANY video card should have a WEI well above the 1.0 you're showing.     If your Device Manager isn't "clean" be sure to install the drivers you need to make it that way.
BLACK THANOSSemi - Retired

Author

Commented:
I am convinced that it is the combination of a bios update and/or a dedicated video-card.The One I installed has a capacity beyond the internal video card, so everything now points to the bios. My client took his machine home working with only the capacity to use 4gigs, but I will still allocate the points now. I will start at the top of the list and go down , just to be fair, as there were a plethora of potential solutions.
I suggest pulling out the video card and check the ram.

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