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dcastronw
 asked on

Windows Resource Protection could not start the repair service

I am desperate ...don't want to reinsall.

Internet Explorer will open, never resolve to a page, start to 'not responsd' and close

Control Panel | Programs and Features | Turn Windows Features on or off is empty

sfc /scannow produces the "Windows Resource Protection could not start the repair service" message

Windows Installer module service will not start

System Restore fails

chkdsk /r found errors and appears to have corrected

originally I just went to uninstall Avast anti virus, stop a few items for Start Up in msconfig, and install AVG ...the machine slowed down but internet explorer worked.  A complete AVG scan and Malwarebyets scan were completed successfully.  I tried Lask Know Good and System Restore.  Last Known did nothing and system restore claimed to fail.  Although it claimed to fail, I noticed that the AVG wasn't working and Avast showed up in the programs and features again.  So, seems like it partially restored.   Then IE would open and not stay opened.  I ran the chkdsk /r ... not the machine isn't slow, I have been able to establish a working IP address (good network connection), and IE open but would not display any page.

So, I manually cleaned up AVG and Avart from the registry, ran chkdsk /r again ...now, IE is back to not staying opened.  Also, the other issues still exist.

(1) Can't get Windows Features to show
(2) Cant' get IE to open

Any chance that there is anything else to try besides reinstall?

Is the chkdsk /r different from using the disc to repair the install?

Thanks so much in advance,
Dione
Windows 7Web Browsers

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dcastronw

8/22/2022 - Mon
sognoct

Windows Installer module service will not start if the TrustedInstaller (Windows Modules Installer) service is disabled. Use these steps to reset the service startup type.

1. Click Start, type Services.msc
2. Double-click Windows Modules Installer
3. Set its Startup type to Manual (if it is already Manual try authomatic and reboot)

try also
ComboFix (CF) as malware removal tool ...
dcastronw

ASKER
I get ...
Windows could not start the Windows Modules Installer service on Local Computer.  Error 126:  The specified module could not be found.

I will try ComboFix as well
sognoct

can you run
Internet Explorer (No Add-Ons) ?

Has the same issues of standard IE ?
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dcastronw

ASKER
strangest thing ...I do have the same trouble with Internet Explorer (no add-ons)

(don't know why I hadnt tried) but Internet Explorer (64 bit) seems to work fine

firefox opens but won't resolve to any page (similar to IE was doing before now, not staying open)

I will try the fix sfc error ...i'd really like to get windows features established, windows updates to show (so I can uninstall IE 9)
sognoct

maybe cause32 bit application uses wow ...
verify DNS connection with a "ping google.com"
dcastronw

ASKER
I do get a reply from ping google.com

I am having a rough time following the sfc fix, but will keep at it.  :-(

Thanks for your replies.  Any other ideas as well?
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sognoct

sometimes fixit works (need some luck) :

http://support.microsoft.com/fixit/en-us
dcastronw

ASKER
Thanks sognoct ... the solution by theholycow on http://answers.microsoft.com/en-us/windows/forum/windows_vista-system/windows-modules-installer-error126/2a45788d-c1e5-4b62-a5b1-2410cbcbf813 got the Windows Module started and the sfc /scannow to run.