Windows 8 Pro: Power Management --> An error occurred while loading resource DLL

phermi
phermi used Ask the Experts™
on
Hi,

Lenovo T60P upgraded from W7 Ultimate to W8 Pro.

As soon as you go to the Desktop and try to something, like going to Control Panel, this error pops-up (if you stay in the metro-crap, you hear a sound) in a windows with the title "Power Management": An error occurred while loading resource DLL

If you go to Tak Manager you get Explorer irresponsive and you can see it has Power Management under it. You can restart Explorer but it will happen again shortly.

Any ideas?
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Author

Commented:
Sorry, "Power Manager", no "Power Management"

Also, Notebook not in a domain
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
If the Lenovo Power Management application is installed, remove it to see if that corrects the problem. You can remove the Lenovo app in Programs and Features.

Once removed, also run System File Checker to check for other windows issues. Run SFC /SCANNOW and allow to complete. Run again if errors remained uncorrected. Then restart the computer.

.... Thinkpads_User
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
A couple of things:

1. Lenovo Power Manager (V6.36 is newest) is for Windows 7 and below, so definitely uninstall it.

2. Lenovo System Update (V5.01 is newest) is for Windows 7 and Windows 8. You can go to the Lenovo Support Site, Driver Matrix for your machine, download System Update and install it. It can tell you what you need to upgrade.

I have both of the above running on my Windows 7 ThinkPad.

.... Thinkpads_User
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Author

Commented:
thinkpads_user,

Thanks. I downloaded a bunch of drivers form Lenovo and the Power Manager that is listed for my T60P is V3.30. In any case, I have un-installed it and the problem persists. Actually the problem persists even in diagnostic mode boot.

It is a pain in the %^$#%^$#^&

I have not tried the System Update but I will give it a try. What annoys me the most is not being able to know what is trying to be loaded by explorer, as it is the one crashing (data in logs).

Author

Commented:
Never had an issue while runing W7
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Power Manager V3.3 is quite old. It may have screwed something up in Windows 8.  That is why I recommended running SFC to see if it can clean things up.

... Thinkpads_User

Author

Commented:
sfc /scannow --> No inconsistencies


Explorer.exe at some time, via shell32.dll is trying to load something that crahses

Faulting application name: Explorer.EXE, version: 6.2.9200.16384, time stamp: 0x50107d1c
Faulting module name: SHELL32.dll, version: 6.2.9200.16384, time stamp: 0x5010815e
Exception code: 0xc0000005
Fault offset: 0x005d776e
Faulting process id: 0x1128
Faulting application start time: 0x01cde09f6d214048
Faulting application path: C:\WINDOWS\Explorer.EXE
Faulting module path: C:\WINDOWS\system32\SHELL32.dll
Report Id: d3300351-4c92-11e2-afb7-001558822398
Faulting package full name:
Faulting package-relative application ID:
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Did you upgrade a fully-loaded and running system?

I did a fresh install of Windows 7 Pro 64-bit on a second hard drive on my Thinkpad T61p and then succesfully upgraded that to Windows 8 Pro 64-bit, but I did not install all the Lenovo tools (I did install some) and I had no others software installed at the time of the upgrade.

Explorer is basic to Windows, so something else may have gone wrong.

.... Thinkpads_User

Author

Commented:
Yes .. a fully, working W7.

You click on the Control Panel icon I have on teh Desktop, or go to there through the Classic Shell Menu, or try to type anyhitng on the search menu in that Start or type (search)  anything via the metro interface, and the error is there.

As said, even in full diagnose mode with minimal stuff loaded the problem is present. So whatever that something else is, it is hard to find.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Control Panel is also bet basic to Windows (as is Windows Explorer is). If you cannot pin it down and if SFC cannot fix it, then you may need to back up, do a fresh install of Windows 7 and re-upgrade.
.... Thinkpads_User

Author

Commented:
Nope ... I never give up .. never done it in 35+ years onthe field.

I found a file, that has to come from reminders of the Lenovo Power Manager useless software: PWMCP32V.cpl and once removed from c:\windows\system32, my problems are gone.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I have always been able to uninstall Power Manager, so that must be a Windows 8 thing here.

.... Thinkpads_User

Author

Commented:
well, who knows .... now the next chapter ... to install de free media center ... W 8 Pro Pack.

Thanks for your help ... even though you did not find teh solutions, your suggestions were logical and got me to think.

Merry Christmas
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thank you so much. I was really happy to help you and thanks for the update. I am glad you got it fixed and shared it. Merry Christmas to you as well. Right around the corner now.

.... Thinkpads_User

Commented:
1) Download and install g6u426ww.exe power manager for windows 7 (that's right Win7).
2) You might already have the installer for this on your system. look for the setup.exe file in C:\SWTOOLS\ReadyApps\pwrmgrv and run it.
3) Download and install ThinkVantage System Update 5.01
4) Use system update 5.01 to update Power Manager to the most recent version.

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