Desktop Remote Assistance

YRMC_Infrastructure
YRMC_Infrastructure used Ask the Experts™
on
When we are switching to another user (Specially when we want to use the Administrator account), it disconnects. We can’t stop the user from using the PC, and most of the time it is interrupting our work.

Do you have any links to optimize the windows desktop remote assistance so Help Desk folks can remotely support the end users?

We have been tasked not to use any thrid party vendor for remote control.
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Steven CarnahanAssistant Vice President\Network Manager

Commented:
Use Windows Help and Support.

EDIT:  Just re-read the question.  My reply won't work.  It depends on what you are wanting to do to the end users computer as to what you would use.

Author

Commented:
We want to be able to use it as any 3rd party dameware/VNC capability using remote assistance.
Steven CarnahanAssistant Vice President\Network Manager

Commented:
I am confused.  Are you wanting to take control of the users session and perform tasks OR perform tasks in the background while the user continues to work?
Commented:
For more help you may follow the Microsoft Technet article from library

Remote Assistance Overview

~ Edit by Modulus_Twelve - Points and advertising removed. ~

Commented:
If you are using Remote Assistance to connect to a remote user's session then you are stuck logged in as a (presumably) non-administrative user.

BUT, then what you can do is right-click things and launch them as an administrator.  I tend to launch the command prompt as an administrator and then do things from in there.  The way I usually do this is Start - Run - Cmd  to quickly open one as the current user and then in that prompt type this:
runas /user:administrator cmd.exe
Then I enter the password and that opens me an administrative command prompt from which I can launch whatever I need - eg compmgmt.msc, sysdm.cpl.
And if I need to get at the filesystem then I use  \\<hostname>\c$   and enter admin credentials again and now I can copy things around the filesystem at will.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial