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Desktop Remote Assistance

Posted on 2012-12-22
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Last Modified: 2013-04-08
When we are switching to another user (Specially when we want to use the Administrator account), it disconnects. We can’t stop the user from using the PC, and most of the time it is interrupting our work.

Do you have any links to optimize the windows desktop remote assistance so Help Desk folks can remotely support the end users?

We have been tasked not to use any thrid party vendor for remote control.
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Question by:YRMC_Infrastructure
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5 Comments
 
LVL 26

Expert Comment

by:pony10us
ID: 38716537
Use Windows Help and Support.

EDIT:  Just re-read the question.  My reply won't work.  It depends on what you are wanting to do to the end users computer as to what you would use.
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Author Comment

by:YRMC_Infrastructure
ID: 38716578
We want to be able to use it as any 3rd party dameware/VNC capability using remote assistance.
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LVL 26

Expert Comment

by:pony10us
ID: 38716613
I am confused.  Are you wanting to take control of the users session and perform tasks OR perform tasks in the background while the user continues to work?
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Accepted Solution

by:
jjjosef earned 0 total points
ID: 38717859
For more help you may follow the Microsoft Technet article from library

Remote Assistance Overview

~ Edit by Modulus_Twelve - Points and advertising removed. ~
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Expert Comment

by:cantoris
ID: 38718410
If you are using Remote Assistance to connect to a remote user's session then you are stuck logged in as a (presumably) non-administrative user.

BUT, then what you can do is right-click things and launch them as an administrator.  I tend to launch the command prompt as an administrator and then do things from in there.  The way I usually do this is Start - Run - Cmd  to quickly open one as the current user and then in that prompt type this:
runas /user:administrator cmd.exe
Then I enter the password and that opens me an administrative command prompt from which I can launch whatever I need - eg compmgmt.msc, sysdm.cpl.
And if I need to get at the filesystem then I use  \\<hostname>\c$   and enter admin credentials again and now I can copy things around the filesystem at will.
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