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SAP implementation Team Structure

Posted on 2012-12-24
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Last Modified: 2014-03-30
Dear all
We are an FMCG company and we are intending to implement SAP (SAP ECC 6.5 ERP for Retail).

We already have an ERP (Microsoft GP2010) implemented with a lot of customizations and fully automated in-house integration with SFA.

We have 2 Teams in our IS department (Support Team & Development Team).
Since that we are going to implement SAP I want to know what the best team structure that can be implemented?

I mean by the word “Team structure”:
1.      Project team: team is engaged in the implementation & analysis & design phases.
2.      Operation team: team which will support the ERP after its launch.

FYI: we have an implementer that will be responsible for this implementation.

We are intending to develop the integration between the SFA and SAP (using SAP development tools which I don’t know anything about it).

This is what is in my mind for the time being and I am sure that EE answers will open a new question.

Thanks,
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Question by:RamzyNEbeid
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by:RamzyNEbeid
ID: 38719131
please i need help
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Brian Clausen earned 2000 total points
ID: 39927269
I am not sure if you have figured this out yet, but thought I would weigh in with my thoughts.

The most common model with SAP is to look at the functional support and technical/system infrastructure support (Basis) as two separate needs.

In regards to developing an in-house team that can support your SAP system on an ongoing basis, you would typically identify internal employees that will handle longer-term operational support in each functional area of the system (finance/controlling, sales and distribution, materials management, etc). You would then aim to pair your internal resources up with those of your external implementer so that your internal team actively participates in the full SAP implementation. This should put you in a situation where you can roll off the external implementer after you go-live and have an operational support team in place that can handle both ongoing support and low to medium complexity system configuration. With this approach, you end up having an implementation-phase team that is made up of your external implementer and your internal employees, broken up into functional teams.

Overseeing these teams you should have a project management function that includes at least one project manager from the external implementer and one from your internal employee base. Your employee member of this project management team should also function as a communication lead between the SAP project and the rest of your company. Ideally, this person will stay in place and lead the operational support function on a long-term basis, and also project manage future implementation phases (which are inevitable).

On the system administration side, you will want to staff this similarly to an IT/sys admin project. You will need resources who can manage your hardware and network infrastructure as well as the database layer. You will also want to get internal resources trained on managing the SAP application layer.  The sizing and nature of this team will vary based on whether you are hosting the SAP implementation in-house or hosting it externally.

Please let me know if this helps and if you are having questions in any specific areas.
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