Unable to hear VM

vicky19
vicky19 used Ask the Experts™
on
Hi,

After migrating from one BB server to another BB server on another environment test users arent able to check VM on their BB devices however we can see and check them in Outlook, OWA, Iphone and other devices

Any help much appreciated
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Manpreet SIngh KhatraSolutions Architect, Project Lead
Top Expert 2013

Commented:
Does the users get that email or not at all ?
Is the issue with unable to hear any VM or some specific VM's ? Are these old VM's or issue with new VM's as well ?
What is the version or device model of BB ? hope its updated with recent updates ?

- Rancy

Author

Commented:
To answer your queries

=> Users get the VM on the device
=> We have seen that users can hear to some VM's and not others .... while looking more into the new VM's
=> All BB devices have all updated OS
Solutions Architect, Project Lead
Top Expert 2013
Commented:
Thanks

1. Thats good :)
2. Is there some size or time or something common to these VM's ?
3. How many BB servers do we have ? Standalone or HA ?

- Rancy

Author

Commented:
Sorry to be a bit delayed on this

I just figured it was any sound file above 3MB as few users got some New Year feeds as email but couldnt hear them and that pushed me and we found that new server that the limit so made changes rebooted and now things look better
Manpreet SIngh KhatraSolutions Architect, Project Lead
Top Expert 2013

Commented:
Good to hear you were able to figure out as if not we might have had to get hands dirty with some configuration and HA

- Rancy

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