Polycom HDX 8000 Behind ASA Firwall

TECHNO.IT
TECHNO.IT used Ask the Experts™
on
Hi,
I have a newly installed Polycom HDX 8000 to work properly with Cisco ASA Firewall. I have opened all ports on ASA Firewall.  

The internal ip of polycom 10.1.1.10 and external ip 1.1.1.1
I have been running  into this issue
a- Remote Site cannot see my video and cannot hear my audio but I can see them and hear them.

Please can anyone help me.
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
View Solution Only
Steven CarnahanAssistant Vice President\Network Manager

Commented:
In your ASA's ACL's did you open the ports for both directions?  (Incoming as well as Outgoing)
TECHNO.IT

Author

Commented:
Yes I do.
Assistant Vice President\Network Manager
Commented:
What ASA are you using?  Are you using the ADSM to configure?

Here are step by step instructions for the 5505 and a Polycom from Polycom:  http://community.polycom.com/polycom/attachments/polycom/VideoEndpoints/1204/1/How%20To%20-%20Configure%20Cisco%20ASA%205505.pdf
TECHNO.IT

Author

Commented:
WoW !
Thats look quite useful
Yes I am using ASDM and I using version 8.0 ( 4). I'll  reconfigure and get back to you soon.

Thanks for the help.

Samir
TECHNO.IT

Author

Commented:
Thank you very much. It works Great.

Thanks

Samir

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial