troubleshooting Question

Polycom HDX 8000 Behind ASA Firwall

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Techrunner asked on
Conferencing SoftwareCisco
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I have a newly installed Polycom HDX 8000 to work properly with Cisco ASA Firewall. I have opened all ports on ASA Firewall.  

The internal ip of polycom and external ip
I have been running  into this issue
a- Remote Site cannot see my video and cannot hear my audio but I can see them and hear them.

Please can anyone help me.
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