Receiving Outlook message

That was what I thought but my vendor keeps telling me they send in html.   But I keep randomly getting some in plain text.

Thanks

Are they using outlook or something else?

Also depends if the are forwarding email from somewhere else also.

I believe they have an Exchange server for their email.

And no, they wouldn't be forwarded.   We do business with them and receive emails at various times of the day.   Most are html, but occassionally they come in plain text.

We use Rackspace and my setting are html for default compose and the Internet format is also html.

I would then check with the sender or senders to see what they have defined for the Internet format. If they have HTML for the internet email format also then I would suggest contacting Rackspace and see if they know of anything.

I most certainly does not have anything to do with your setup it is how it is being sent.

No system that I am aware of modifies email they all scan it of course.

I would double check the senders settings. See if they can send you a few test emails to see what conditions cause this.

No resolution and no futher information to add so will close