Solved

Receiving Outlook message

Posted on 2012-12-24
8
180 Views
Last Modified: 2013-02-19
I have attached a screenshot of the properties window of a message I have received.   Can you tell me if the message type (plain text) is how the sender is creating the message or is that somehow something in my settings when receiving it.   This is Outlook 2003
Outlook.jpg
0
Comment
Question by:bankwest
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 4
8 Comments
 
LVL 23

Assisted Solution

by:Thomas Grassi
Thomas Grassi earned 500 total points
ID: 38718953
It is how the sender sends it.

Based on the email options when you compose a new email you can have it default to plain text html etc.

You receive the email based on how it was sent. Outlook does not convert incoming email formats.
0
 

Author Comment

by:bankwest
ID: 38718961
That was what I thought but my vendor keeps telling me they send in html.   But I keep randomly getting some in plain text.

Thanks
0
 
LVL 23

Expert Comment

by:Thomas Grassi
ID: 38718966
Are they using outlook or something else?

Also depends if the are forwarding email from somewhere else also.
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:bankwest
ID: 38719096
I believe they have an Exchange server for their email.

And no, they wouldn't be forwarded.   We do business with them and receive emails at various times of the day.   Most are html, but occassionally they come in plain text.
0
 
LVL 23

Accepted Solution

by:
Thomas Grassi earned 500 total points
ID: 38719319
are you on exchange or internet mail?

in outlook 2003 Optiond Mail format
what do they have for the default compose in this message format

Also if you are internet email then the internet format option has a convert to this option
check what they have for that.
0
 

Author Comment

by:bankwest
ID: 38721269
We use Rackspace and my setting are html for default compose and the Internet format is also html.
0
 
LVL 23

Expert Comment

by:Thomas Grassi
ID: 38721285
I would then check with the sender or senders to see what they have defined for the Internet format. If they have HTML for the internet email format also then I would suggest contacting Rackspace and see if they know of anything.

I most certainly does not have anything to do with your setup it is how it is being sent.

No system that I am aware of modifies email they all scan it of course.

I would double check the senders settings. See if they can send you a few test emails to see what conditions cause this.
0
 

Author Comment

by:bankwest
ID: 38775119
No resolution and no futher information to add so will close
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Large Outlook files lead to various unwanted errors and corruption issues. Furthermore, large outlook files can also make Outlook take longer to start-up, search, navigate, and shut-down. So, In this article, i will discuss a method to make your Out…
Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
Nobody understands Phishing better than an anti-spam company. That’s why we are providing Phishing Awareness Training to our customers. According to a report by Verizon, only 3% of targeted users report malicious emails to management. With compan…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

735 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question