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Receiving Outlook message

Posted on 2012-12-24
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Last Modified: 2013-02-19
I have attached a screenshot of the properties window of a message I have received.   Can you tell me if the message type (plain text) is how the sender is creating the message or is that somehow something in my settings when receiving it.   This is Outlook 2003
Outlook.jpg
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Question by:bankwest
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Assisted Solution

by:Thomas Grassi
Thomas Grassi earned 1500 total points
ID: 38718953
It is how the sender sends it.

Based on the email options when you compose a new email you can have it default to plain text html etc.

You receive the email based on how it was sent. Outlook does not convert incoming email formats.
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Author Comment

by:bankwest
ID: 38718961
That was what I thought but my vendor keeps telling me they send in html.   But I keep randomly getting some in plain text.

Thanks
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Expert Comment

by:Thomas Grassi
ID: 38718966
Are they using outlook or something else?

Also depends if the are forwarding email from somewhere else also.
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Author Comment

by:bankwest
ID: 38719096
I believe they have an Exchange server for their email.

And no, they wouldn't be forwarded.   We do business with them and receive emails at various times of the day.   Most are html, but occassionally they come in plain text.
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Thomas Grassi earned 1500 total points
ID: 38719319
are you on exchange or internet mail?

in outlook 2003 Optiond Mail format
what do they have for the default compose in this message format

Also if you are internet email then the internet format option has a convert to this option
check what they have for that.
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Author Comment

by:bankwest
ID: 38721269
We use Rackspace and my setting are html for default compose and the Internet format is also html.
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LVL 23

Expert Comment

by:Thomas Grassi
ID: 38721285
I would then check with the sender or senders to see what they have defined for the Internet format. If they have HTML for the internet email format also then I would suggest contacting Rackspace and see if they know of anything.

I most certainly does not have anything to do with your setup it is how it is being sent.

No system that I am aware of modifies email they all scan it of course.

I would double check the senders settings. See if they can send you a few test emails to see what conditions cause this.
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Author Comment

by:bankwest
ID: 38775119
No resolution and no futher information to add so will close
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