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FTP Password no longer working in Windows Web Server 2008

Posted on 2012-12-24
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Last Modified: 2013-01-01
I'm trying to COPY my files to the web server using Visual Studio 2010 and I get a log in error trying to access the FTP.

The web admin has reset my password twice now and I still can't get in.

Any ideas what I might need to check? He's new at this and may not be doing something right.

thanks!
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Question by:Starr Duskk
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Expert Comment

by:Imtiaz Hasham
ID: 38719495
What software are you both using for FTP.  Have you tried passive mode using Filezilla?
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Author Comment

by:Starr Duskk
ID: 38719502
I said I'm using Visual Studio 2010 to a Windows Web Server 2008.
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Expert Comment

by:Imtiaz Hasham
ID: 38719504
Apologies for the oversight. And what FTP software is on the FTP server or Win Web Server 2008?
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Author Comment

by:Starr Duskk
ID: 38719525
It's using Windows Web Server 2008 built-in FTP services.
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by:Imtiaz Hasham
Imtiaz Hasham earned 250 total points
ID: 38719753
Are you using the username with the workgroup or domain name of the web server during auth eg DOMAIN\Username
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Author Comment

by:Starr Duskk
ID: 38720358
I am logging in with Visual Studio which takes care of this when the connection is made.

Before we go further, have you ever actually worked with Visual Studio 2010? Windows Web Server 2008? Website COPY using FTP from a Windows Web Server?

Based on your questions, it doesn't seem you have and I fear we are spinning our wheels. I'd like to get someone who has worked with these tools. I appreciate your assistance, but I don't feel we are on the same page at all.
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Assisted Solution

by:AlexPace
AlexPace earned 250 total points
ID: 38720606
Take Visual Studio out of the equation for a moment and try to connect using an FTP client that can write a protocol log file.  If you are unable to transfer files with a full-featured client then the log file will indicate the cause of the failure.  If you sucessfully transfer files with the FTP client then you know it is a matter of configuring Visual Studio.
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Author Comment

by:Starr Duskk
ID: 38720733
I had already tried the FTP client route. It doesn't work either. It is definitely the setup on the server. I just don't know where to check the FTP login. I have a user account on the site given FTP user role. Beyond that, I don't know where it is setup and why it quit working.
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Author Comment

by:Starr Duskk
ID: 38720747
I tried to log in with FTP outside of VS and it failed. I checked the Event Log files and there was absolutely nothing about the failure in any of the event logs. where do I find a protocol log file?
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Expert Comment

by:AlexPace
ID: 38721501
The location of the log and if it is enabled will depend on which FTP client you use.  For example there are menu options in FileZilla and WinSCP, if you are using RoboFTP the TRACELOG script command lets you specify the path where to save the log... if you are using the DOS command line client try starting it with the -d option.

The log will tell you if the problem is authentication, opening the data channel or what.
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Expert Comment

by:Imtiaz Hasham
ID: 38723045
Please give us the logs from Windows which your admin should be able to provide.

Once we see the logs, we can ascertain where the problem lies.
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Accepted Solution

by:
Starr Duskk earned 0 total points
ID: 38723859
We checked the logs. The logs had no record of log in failure at all.

The problem was finally fixed by opening the bindings on the website and adding an FTP binding. That's not the way it was done before and we have no clue why it was working one minute and failed the next. But now it is working by adding the FTP binding to the website in IIS7.

thanks!
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Author Closing Comment

by:Starr Duskk
ID: 38734224
solution.
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