donpick
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Windows 7 > Windows Xp print sharing problem
I have a new pc running Windows 7 Pro. It is connected to a SBS2003 domain. I log into a non administrator account. I installed an HP Photosmart 5280 printer to the Windows 7 Pro pc.
There is a Windows XP pro pc attached to the domain. I have shared the printer on the Win 7 pc . The XP pro pc can access the printer.
The problem:
- On the XP pro pc, when go to print something and click on the properties button on the right, I get the message:
Function address 0x4f5e2258 caused a protection fault. (exception code 0xc0000005) Some or all property pages may not be displayed.
How do I troubleshoot this?
There is a Windows XP pro pc attached to the domain. I have shared the printer on the Win 7 pc . The XP pro pc can access the printer.
The problem:
- On the XP pro pc, when go to print something and click on the properties button on the right, I get the message:
Function address 0x4f5e2258 caused a protection fault. (exception code 0xc0000005) Some or all property pages may not be displayed.
How do I troubleshoot this?
Gajendra Rathod
Please install Microsoft hotfix
SOLUTION
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ASKER
I downloaded the basic XP 32 bit printer driver from HP.com. I ran the exe file. The driver installed. However, I still have the same problem. In the Printers and Faxes on the XP Pro pc, when I right click on the HP C5280 printer and click on Printer preferences, I still get the error:
"Function address 0x45e2258 caused a protection fault .. etc etc"
I assume I have to replace the existing printer driver with the new one I installed.
Q1.) How do I convince the XP Pro pc there is a new driver installed for the HP C5280 printer?
Q2.) What else must I do to solve this problem?
"Function address 0x45e2258 caused a protection fault .. etc etc"
I assume I have to replace the existing printer driver with the new one I installed.
Q1.) How do I convince the XP Pro pc there is a new driver installed for the HP C5280 printer?
Q2.) What else must I do to solve this problem?
ASKER
Hello Gajendra_Rathod:
I didn't see your post. I will apply the hot fix and report back.
I didn't see your post. I will apply the hot fix and report back.
ASKER
Hello Gajendra_Rathod:
I read all the text of the hotfix.
It seems to me the hotfix is for network printers connected to a SBS2003 server. My C5280 printer is connected to a Windows 7 pc as a shared printer. It is not shared on the server itself. The text in the hotfix email says it has not been tested. I am wondering if this hotfix would cause major problems.
If I create a restore point first, and then apply the hotfix, if the hotfix does not work, will the restore point essentially remove the hotfix?
I read all the text of the hotfix.
It seems to me the hotfix is for network printers connected to a SBS2003 server. My C5280 printer is connected to a Windows 7 pc as a shared printer. It is not shared on the server itself. The text in the hotfix email says it has not been tested. I am wondering if this hotfix would cause major problems.
If I create a restore point first, and then apply the hotfix, if the hotfix does not work, will the restore point essentially remove the hotfix?
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ASKER
Unfortunately I have not been able to work on this issue. It may be quite a while before I can . I will assign points now and repost the question if I have further difficulties. Thank you all for prompt answers.