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donpick
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Windows 7 > Windows Xp print sharing problem

I have a new pc running Windows 7 Pro.  It is connected to a SBS2003 domain.  I log into a non administrator account.   I installed an HP Photosmart 5280 printer to the Windows 7 Pro pc.  

There is a Windows XP pro pc attached to the domain.  I have shared the printer on the Win 7 pc .  The XP pro pc can access the printer.

The problem:
 - On the XP pro pc, when go to print something and click on the properties button on the right, I get the message:

Function address 0x4f5e2258 caused a protection fault. (exception code 0xc0000005)  Some or all property pages may not be displayed.


How do I troubleshoot this?
Windows 7

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donpick

8/22/2022 - Mon
Gajendra Rathod

Please install Microsoft hotfix
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donpick

ASKER
I downloaded the basic XP 32 bit printer driver from HP.com.  I ran the exe file.  The driver installed.  However, I still have the same problem.  In the Printers and Faxes on the XP Pro pc, when I right click on the HP C5280 printer and click on Printer preferences, I still get the error:

"Function address 0x45e2258 caused a protection fault  .. etc etc"

I assume I have to replace the existing printer driver with the new one I installed.  

Q1.)  How do I convince the XP Pro pc there is a new driver installed for the HP C5280 printer?

Q2.)  What else must I do to solve this problem?
donpick

ASKER
Hello Gajendra_Rathod:

I didn't see your post.   I will apply the hot fix and report back.
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rwheeler23
donpick

ASKER
Hello Gajendra_Rathod:

I read all the text of the hotfix.  

It seems to me the hotfix is for network printers connected to a SBS2003 server.   My C5280 printer is connected to a Windows 7 pc as a shared printer.  It is not shared on the server itself.   The text in the hotfix email says it has not been tested.   I am wondering if this hotfix would cause major problems.

If I create a restore point first, and then apply the hotfix, if the hotfix does not work, will the restore point essentially remove the hotfix?
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Gajendra Rathod

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donpick

ASKER
Unfortunately I have not been able to work on this issue.  It may be quite a while before I can .  I will assign points now and repost the question if I have further difficulties.  Thank you all for prompt answers.