Contextual Guidance at the moment of need helps your employees adopt to new software or processes instantly. Boost knowledge retention and employee engagement step-by-step with one easy solution.
Course Of The Month
5 days, 11 hours left to enrollBecome a Premium Member and unlock a new, free course in leading technologies each month.
Solved
HP laptop not booting after Service pack updates - w7
Posted on 2012-12-25
Hi,
Laptop: HP G62
Windows 7 64 bits - french - Home Edition
After a few windows updates laptop start having problem to boot, it was lagging on booting, restart itself.
So I check logs and drivers and I did not find any particular problem.
So I restore the PC to a previous date (dec 17) .
The PC boot ok.
Windows updates found some updates which are regulare security updates.
The pc restart ok.
Then another updates where found, which was a Service pack updates.
The pc restart ok.
Another update which I didn't have the time to see what it was ....
got an error '1 on 2 update was installed one update can't be install during it in use'
(sorry I don't have the exact message) then pc restart, instead of regulare 1 on 2 install message on the screen I got this message: Application of operation updates 24 on 24 registry/match..
The Pc restart, I saw another message on booting 'was repairing something...'
Then PC does not boot anymore, it says that no harddrive is detected, install OS.
It's stays on HP logo booting page I can access bios and HP menu, that's all.
This PC is not mine, this is my father pc and he is in vacation so he don't have the restoration dvd with him.
I saw this information on HP page
http://h10010.www1.hp.com/ewfrf/wc/document?docname=c02707002&lc=en&cc=us&dlc=en&product=4226732
In some cases, if the BIOS is not updated before installing SP1, the computer might fail to start properly.
I know I can order restore cd pack or use the one created during the installation, but if there is a way I can repair it now it will be easier for me to do it, my father is very newbie with pc plus he don't have internet access at home .
Thanks
Laptop: HP G62
Windows 7 64 bits - french - Home Edition
After a few windows updates laptop start having problem to boot, it was lagging on booting, restart itself.
So I check logs and drivers and I did not find any particular problem.
So I restore the PC to a previous date (dec 17) .
The PC boot ok.
Windows updates found some updates which are regulare security updates.
The pc restart ok.
Then another updates where found, which was a Service pack updates.
The pc restart ok.
Another update which I didn't have the time to see what it was ....
got an error '1 on 2 update was installed one update can't be install during it in use'
(sorry I don't have the exact message) then pc restart, instead of regulare 1 on 2 install message on the screen I got this message: Application of operation updates 24 on 24 registry/match..
The Pc restart, I saw another message on booting 'was repairing something...'
Then PC does not boot anymore, it says that no harddrive is detected, install OS.
It's stays on HP logo booting page I can access bios and HP menu, that's all.
This PC is not mine, this is my father pc and he is in vacation so he don't have the restoration dvd with him.
I saw this information on HP page
http://h10010.www1.hp.com/ewfrf/wc/document?docname=c02707002&lc=en&cc=us&dlc=en&product=4226732
In some cases, if the BIOS is not updated before installing SP1, the computer might fail to start properly.
I know I can order restore cd pack or use the one created during the installation, but if there is a way I can repair it now it will be easier for me to do it, my father is very newbie with pc plus he don't have internet access at home .
Thanks
[X]
Welcome to Experts Exchange
Add your voice to the tech community where 5M+ people just like you are talking about what matters.
- Help others & share knowledge
- Earn cash & points
- Learn & ask questions
-
5
2
- +2
10 Comments
Try to repair the system .
May be your OS has crash.
You can also create a system repair disc that contains the System Recovery Options menu.
Refer the below link.
http://windows.microsoft.com/en-IN/windows7/What-are-the-system-recovery-options-in-Windows-7
May be your OS has crash.
You can also create a system repair disc that contains the System Recovery Options menu.
Refer the below link.
http://windows.microsoft.com/en-IN/windows7/What-are-the-system-recovery-options-in-Windows-7
Active 2 days ago
For a reason or another I'm able to boot now...
But not able to create a repair disk I'm getting Incorrect parameters 0x80070057
so I change , by . in language settings as proposed by ms but I have to restart pc to make it work and I have the feeling that maybe the pc will not boot agin
should I
restore pc to previous date first
block service pack update
update bios
But not able to create a repair disk I'm getting Incorrect parameters 0x80070057
so I change , by . in language settings as proposed by ms but I have to restart pc to make it work and I have the feeling that maybe the pc will not boot agin
should I
restore pc to previous date first
block service pack update
update bios
Active 2 days ago
There was no way to boot yesterday on the last config.
I was getting no hd detected - install os message
This morning I went to the bios to get system info
did a hd test using the bios tool
I switch boot order so dvd is the first on boot sequence and hd is second.
Then on restart windows now boot.
I'm pretty sure if a restart the pc it will not boot, as it was lagging on boot yesterday.
So I want to do the max now pc is booted.
I'm doing a regular windows backup files for now.
I was getting no hd detected - install os message
This morning I went to the bios to get system info
did a hd test using the bios tool
I switch boot order so dvd is the first on boot sequence and hd is second.
Then on restart windows now boot.
I'm pretty sure if a restart the pc it will not boot, as it was lagging on boot yesterday.
So I want to do the max now pc is booted.
I'm doing a regular windows backup files for now.
Active today
Run sfc scannow first. Then, manually download the SP1 service pack standalone and install from there.
Active today
you can restore the laptop to factory settings if needed :
1. Reboot, and repeatedly press F10 at the HP logo until the recovery screen appears.
2. When the recovery screen appears, press "Next" and then "Yes" to perform a non-destructive recovery (all data saved). After the recovery is finished, the laptop will reboot.
Or to perform a destructive recovery, (***This will erase all your unsaved data!***)
Click "Advanced" and then "Yes".
After the recovery is finished, the laptop will reboot.
Or
Reboot, and repeatedly press F11. Follow on screen prompts.
here the video : http://h10010.www1.hp.com/ewfrf/wc/document?docname=c01867418&lc=en&cc=us&dlc=en&product=4078808
1. Reboot, and repeatedly press F10 at the HP logo until the recovery screen appears.
2. When the recovery screen appears, press "Next" and then "Yes" to perform a non-destructive recovery (all data saved). After the recovery is finished, the laptop will reboot.
Or to perform a destructive recovery, (***This will erase all your unsaved data!***)
Click "Advanced" and then "Yes".
After the recovery is finished, the laptop will reboot.
Or
Reboot, and repeatedly press F11. Follow on screen prompts.
here the video : http://h10010.www1.hp.com/ewfrf/wc/document?docname=c01867418&lc=en&cc=us&dlc=en&product=4078808
Active 2 days ago
Bios update was the solution to fix the problem.
-No need to restore Windows in that case
(anyhow in this case my father have no w7 dvd or other restoration DVD in hand - vacation).
Thanks to all I will split the points.
-No need to restore Windows in that case
(anyhow in this case my father have no w7 dvd or other restoration DVD in hand - vacation).
Thanks to all I will split the points.
Featured Post
Synthetic Transaction Monitoring Vs. Real User Monitoring: When To Use Each Approach? In this article, we will discuss two major monitoring approaches: Synthetic Transaction and Real User Monitoring.
Question has a verified solution.
If you are experiencing a similar issue, please ask a related question
I'm a big fan of Windows' offline folder caching and have used it on my laptops for over a decade. One thing I don't like about it, however, is how difficult Microsoft has made it for the cache to be moved out of the Windows folder. Here's how to …
When you try to extract and to view the contents of a Microsoft Update Standalone Package (MSU) for Windows Vista, you cannot extract the files from the MSU. Here we are going to explain how to extract those hotfix details without using any third pa…
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc.
This will be demonstrated using Windows 7 operating system.
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
- Windows 10
- Microsoft Legacy OS
- Windows Vista
- Windows 8
- Windows XP
- Windows OS, Windows 7, *Windows Updates, *windows update
Suggested Courses
Course of the Month5 days, 11 hours left to enroll
Earn Certification
MCSA Configuring Windows 7 Exam 70-680
$49.00$44.10
705 members asked questions and received personalized solutions in the past 7 days.
Join the community of 500,000 technology professionals and ask your questions.