troubleshooting Question
HP laptop not booting after Service pack updates - w7
asked on
Hi,
Laptop: HP G62
Windows 7 64 bits - french - Home Edition
After a few windows updates laptop start having problem to boot, it was lagging on booting, restart itself.
So I check logs and drivers and I did not find any particular problem.
So I restore the PC to a previous date (dec 17) .
The PC boot ok.
Windows updates found some updates which are regulare security updates.
The pc restart ok.
Then another updates where found, which was a Service pack updates.
The pc restart ok.
Another update which I didn't have the time to see what it was ....
got an error '1 on 2 update was installed one update can't be install during it in use'
(sorry I don't have the exact message) then pc restart, instead of regulare 1 on 2 install message on the screen I got this message: Application of operation updates 24 on 24 registry/match..
The Pc restart, I saw another message on booting 'was repairing something...'
Then PC does not boot anymore, it says that no harddrive is detected, install OS.
It's stays on HP logo booting page I can access bios and HP menu, that's all.
This PC is not mine, this is my father pc and he is in vacation so he don't have the restoration dvd with him.
I saw this information on HP page
http://h10010.www1.hp.com/ewfrf/wc/document?docname=c02707002&lc=en&cc=us&dlc=en&product=4226732
In some cases, if the BIOS is not updated before installing SP1, the computer might fail to start properly.
I know I can order restore cd pack or use the one created during the installation, but if there is a way I can repair it now it will be easier for me to do it, my father is very newbie with pc plus he don't have internet access at home .
Thanks
Laptop: HP G62
Windows 7 64 bits - french - Home Edition
After a few windows updates laptop start having problem to boot, it was lagging on booting, restart itself.
So I check logs and drivers and I did not find any particular problem.
So I restore the PC to a previous date (dec 17) .
The PC boot ok.
Windows updates found some updates which are regulare security updates.
The pc restart ok.
Then another updates where found, which was a Service pack updates.
The pc restart ok.
Another update which I didn't have the time to see what it was ....
got an error '1 on 2 update was installed one update can't be install during it in use'
(sorry I don't have the exact message) then pc restart, instead of regulare 1 on 2 install message on the screen I got this message: Application of operation updates 24 on 24 registry/match..
The Pc restart, I saw another message on booting 'was repairing something...'
Then PC does not boot anymore, it says that no harddrive is detected, install OS.
It's stays on HP logo booting page I can access bios and HP menu, that's all.
This PC is not mine, this is my father pc and he is in vacation so he don't have the restoration dvd with him.
I saw this information on HP page
http://h10010.www1.hp.com/ewfrf/wc/document?docname=c02707002&lc=en&cc=us&dlc=en&product=4226732
In some cases, if the BIOS is not updated before installing SP1, the computer might fail to start properly.
I know I can order restore cd pack or use the one created during the installation, but if there is a way I can repair it now it will be easier for me to do it, my father is very newbie with pc plus he don't have internet access at home .
Thanks
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