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HP laptop not booting after Service pack updates - w7

Posted on 2012-12-25
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Last Modified: 2012-12-31
Hi,

Laptop: HP G62
Windows 7 64 bits - french - Home Edition

After a few windows updates laptop start having problem to boot, it was lagging on booting, restart itself.
So I check logs and drivers and I did not find any particular problem.
So I restore the PC to a previous date (dec 17) .
The PC boot ok.

Windows updates found some updates which are regulare security updates.
The pc restart ok.

Then another updates where found, which was a Service pack updates.
The pc restart ok.

Another update which I didn't have the time to see what it was ....
got an error '1 on 2 update was installed one update can't be install during it in use'
 (sorry I don't have the exact message) then pc restart,  instead of regulare 1 on 2 install message on the screen I got this message: Application of operation updates 24 on 24 registry/match..
The Pc restart, I saw another message on booting  'was repairing something...'
Then PC does not boot anymore, it says that no harddrive is detected, install OS.
It's stays on HP logo booting page I can access bios and HP menu, that's all.

This PC is not mine, this is my father pc and he is in vacation so he don't have the restoration dvd with him.

I saw this information on HP page
http://h10010.www1.hp.com/ewfrf/wc/document?docname=c02707002&lc=en&cc=us&dlc=en&product=4226732   

In some cases, if the BIOS is not updated before installing SP1, the computer might fail to start properly.


I know I can order restore cd pack or use the one created during the installation, but if there is a way I can repair it now it will be easier for me to do it, my father is very newbie with pc plus he don't have internet access at home .

Thanks
0
Comment
Question by:lenamtl
10 Comments
 
LVL 9

Assisted Solution

by:djsharma
djsharma earned 167 total points
ID: 38719991
Try to repair the system .
May be your OS has crash.
You can also create a system repair disc that contains the System Recovery Options menu.
Refer the below link.
http://windows.microsoft.com/en-IN/windows7/What-are-the-system-recovery-options-in-Windows-7
0
 
LVL 12

Expert Comment

by:Sandeep
ID: 38720034
Try to load your system in Last Known good configuration
0
 
LVL 25

Author Comment

by:lenamtl
ID: 38720049
For a reason or another I'm able to boot now...
But not able to create a repair disk I'm getting Incorrect parameters 0x80070057
so I change , by . in language settings as proposed by ms but I have to restart pc to make it work and I have the feeling that maybe the pc will not boot agin
should I
restore pc to previous date first
block service pack update
update bios
0
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LVL 25

Author Comment

by:lenamtl
ID: 38720059
There was no way to boot yesterday on the last config.
 I was getting no hd detected - install os message
This morning I went to the bios to get system info
did a hd test using the bios tool
I switch boot order so dvd is the first on boot sequence and hd is second.
Then on restart windows now boot.

I'm pretty sure if a restart the pc it will not boot, as it was lagging on boot yesterday.
So I want to do the max now pc is booted.
I'm doing a regular windows backup files for now.
0
 
LVL 8

Assisted Solution

by:Scott Thompson
Scott Thompson earned 166 total points
ID: 38720097
Run sfc scannow first. Then, manually download the SP1 service pack standalone and install from there.
0
 
LVL 25

Author Comment

by:lenamtl
ID: 38720110
I don't have the install dvd with me
SP is already installed
0
 
LVL 92

Assisted Solution

by:nobus
nobus earned 167 total points
ID: 38720779
you can restore the laptop to factory settings if needed :
1. Reboot, and repeatedly press F10 at the HP logo until the recovery screen appears.
 2. When the recovery screen appears, press "Next" and then "Yes" to perform a non-destructive recovery (all data saved). After the recovery is finished, the laptop will reboot.
 
Or to perform a destructive recovery, (***This will erase all your unsaved data!***)
 Click "Advanced" and then "Yes".
 After the recovery is finished, the laptop will reboot.
 
Or
 Reboot, and repeatedly press F11. Follow on screen prompts.

here the video :  http://h10010.www1.hp.com/ewfrf/wc/document?docname=c01867418&lc=en&cc=us&dlc=en&product=4078808
0
 
LVL 25

Accepted Solution

by:
lenamtl earned 0 total points
ID: 38722679
Bios update was the solution to fix the problem.

-No need to restore Windows in that case
(anyhow in this case my father have no w7 dvd or other restoration DVD in hand - vacation).

Thanks to all I will split the points.
0
 
LVL 92

Expert Comment

by:nobus
ID: 38722902
tx for posting the info !
0
 
LVL 25

Author Closing Comment

by:lenamtl
ID: 38732219
I found myself the solution.
I split the points for solutions that are also possibles solutions when you have the W7 DVD in hand which it was not my case.

Thanks
0

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