Outlook 2007, Winmail.dat is there but I cannot see it.

SaarB1
SaarB1 used Ask the Experts™
on
Hello,

Some emails contain winmail.dat (I can see it from Thunderbird) but my outlook just IGNORES them. Latest patches are install, Outlook is 2007 SP3 of course.
Other users here are getting these mails just fine - I tried to disable my antivirus - also didn't help. I compared everything with other users and again, I cannot understand what is the issue. I even see something "attached" (staple icon) but nothing inside (expect pure TEXT message). All pictures/logos are not here.

Some messages are okay, most are not. Again, it's reader issue (my side) - as outlook has only RTF/HTML options as a sender.

Any help will be appreciated.
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Top Expert 2013

Commented:

Author

Commented:
Hi,

There are several senders which I cannot read their emails and my other colleagues do with same Outlook 2007. It's on my reader side.
Jackie Man IT Manager
Top Expert 2010
Commented:
Some emails contain winmail.dat (I can see it from Thunderbird) <- There should be nothing inside winmail.dat even in Thunderbird. What do you see?

I agreed that the problem is mostly caused by the sender.

winmail.dat is the result of Outlook 2007 sending email in RTF format.

First of all, check whether the user saves the email address of contacts in Contact of Outlook 2007. In most cases, the user will not maintain the Contact and just depends on the Suggested Contacts. Sometimes, Outlook 2007 sets the Outlook Properties as "Send using Outlook Rich Text Format (RTF)" which causes the winmail.dat problem.

You need to ask the sender to see whether your email address in the "Outlook Properties" in the Outlook Contacts of their computer is showing like the screen shot below.

Outlook Properties
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Author

Commented:
Thanks, but again, the issue is in my side. Others with same Outlook 2007 do read the email as it should. Antivirus is disabled. What else can it be ?
Jackie Man IT Manager
Top Expert 2010

Commented:
Others with same Outlook 2007 do read the email as it should -> Try add your email account in Others' computer to see whether you can read the email.
Top Expert 2013

Commented:

Author

Commented:
I'm checking now with antivirus totally disabled (uninstalled). Will update.
Commented:
Hello,

I uninstalled Symantec Endpoint Protection *completely* and yes, the sender had to remove my contact, insert it again and mark it as "sent best internet format" in his outlook.

Author

Commented:
I've requested that this question be closed as follows:

Accepted answer: 0 points for SaarB1's comment #a38748926

for the following reason:

Thank you all
Jackie Man IT Manager
Top Expert 2010

Commented:
The author said "the sender had to remove my contact, insert it again and mark it as "sent best internet format" in his outlook." in the accepted answer and it is already stated comment (ID: 38722837).

Author

Commented:
I've requested that this question be closed as follows:

Accepted answer: 0 points for SaarB1's comment #a38748926

for the following reason:

Some Antivirus (even w/o "outlook addin etc") can damage incoming mails...
Jackie Man IT Manager
Top Expert 2010

Commented:
Half of the author's own answer is related to my comments on the Internet format of the contacts in outlook from the sender and it is unfair to say that only antivirus software is the clause of the problem. The problem is not just only from the receiver side of the author.

Please let the moderator and other EE experts to say a few words before closing this question.

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