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Outlook 2007, Winmail.dat is there but I cannot see it.

Posted on 2012-12-26
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Last Modified: 2013-01-12
Hello,

Some emails contain winmail.dat (I can see it from Thunderbird) but my outlook just IGNORES them. Latest patches are install, Outlook is 2007 SP3 of course.
Other users here are getting these mails just fine - I tried to disable my antivirus - also didn't help. I compared everything with other users and again, I cannot understand what is the issue. I even see something "attached" (staple icon) but nothing inside (expect pure TEXT message). All pictures/logos are not here.

Some messages are okay, most are not. Again, it's reader issue (my side) - as outlook has only RTF/HTML options as a sender.

Any help will be appreciated.
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Question by:SaarB1
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Expert Comment

by:jcimarron
ID: 38722501
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Author Comment

by:SaarB1
ID: 38722751
Hi,

There are several senders which I cannot read their emails and my other colleagues do with same Outlook 2007. It's on my reader side.
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Assisted Solution

by:Jackie Man
Jackie Man earned 500 total points
ID: 38722837
Some emails contain winmail.dat (I can see it from Thunderbird) <- There should be nothing inside winmail.dat even in Thunderbird. What do you see?

I agreed that the problem is mostly caused by the sender.

winmail.dat is the result of Outlook 2007 sending email in RTF format.

First of all, check whether the user saves the email address of contacts in Contact of Outlook 2007. In most cases, the user will not maintain the Contact and just depends on the Suggested Contacts. Sometimes, Outlook 2007 sets the Outlook Properties as "Send using Outlook Rich Text Format (RTF)" which causes the winmail.dat problem.

You need to ask the sender to see whether your email address in the "Outlook Properties" in the Outlook Contacts of their computer is showing like the screen shot below.

Outlook Properties
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Author Comment

by:SaarB1
ID: 38722965
Thanks, but again, the issue is in my side. Others with same Outlook 2007 do read the email as it should. Antivirus is disabled. What else can it be ?
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Expert Comment

by:Jackie Man
ID: 38722997
Others with same Outlook 2007 do read the email as it should -> Try add your email account in Others' computer to see whether you can read the email.
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Expert Comment

by:jcimarron
ID: 38724374
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Author Comment

by:SaarB1
ID: 38731978
I'm checking now with antivirus totally disabled (uninstalled). Will update.
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Accepted Solution

by:
SaarB1 earned 0 total points
ID: 38748926
Hello,

I uninstalled Symantec Endpoint Protection *completely* and yes, the sender had to remove my contact, insert it again and mark it as "sent best internet format" in his outlook.
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Author Comment

by:SaarB1
ID: 38749581
I've requested that this question be closed as follows:

Accepted answer: 0 points for SaarB1's comment #a38748926

for the following reason:

Thank you all
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LVL 43

Expert Comment

by:Jackie Man
ID: 38749582
The author said "the sender had to remove my contact, insert it again and mark it as "sent best internet format" in his outlook." in the accepted answer and it is already stated comment (ID: 38722837).
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Author Comment

by:SaarB1
ID: 38750091
I've requested that this question be closed as follows:

Accepted answer: 0 points for SaarB1's comment #a38748926

for the following reason:

Some Antivirus (even w/o "outlook addin etc") can damage incoming mails...
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LVL 43

Expert Comment

by:Jackie Man
ID: 38750092
Half of the author's own answer is related to my comments on the Internet format of the contacts in outlook from the sender and it is unfair to say that only antivirus software is the clause of the problem. The problem is not just only from the receiver side of the author.

Please let the moderator and other EE experts to say a few words before closing this question.
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