Solved

Outlook 2007, Winmail.dat is there but I cannot see it.

Posted on 2012-12-26
13
376 Views
Last Modified: 2013-01-12
Hello,

Some emails contain winmail.dat (I can see it from Thunderbird) but my outlook just IGNORES them. Latest patches are install, Outlook is 2007 SP3 of course.
Other users here are getting these mails just fine - I tried to disable my antivirus - also didn't help. I compared everything with other users and again, I cannot understand what is the issue. I even see something "attached" (staple icon) but nothing inside (expect pure TEXT message). All pictures/logos are not here.

Some messages are okay, most are not. Again, it's reader issue (my side) - as outlook has only RTF/HTML options as a sender.

Any help will be appreciated.
0
Comment
Question by:SaarB1
  • 6
  • 4
  • 2
13 Comments
 
LVL 50

Expert Comment

by:jcimarron
ID: 38722501
0
 

Author Comment

by:SaarB1
ID: 38722751
Hi,

There are several senders which I cannot read their emails and my other colleagues do with same Outlook 2007. It's on my reader side.
0
 
LVL 42

Assisted Solution

by:Jackie Man
Jackie Man earned 500 total points
ID: 38722837
Some emails contain winmail.dat (I can see it from Thunderbird) <- There should be nothing inside winmail.dat even in Thunderbird. What do you see?

I agreed that the problem is mostly caused by the sender.

winmail.dat is the result of Outlook 2007 sending email in RTF format.

First of all, check whether the user saves the email address of contacts in Contact of Outlook 2007. In most cases, the user will not maintain the Contact and just depends on the Suggested Contacts. Sometimes, Outlook 2007 sets the Outlook Properties as "Send using Outlook Rich Text Format (RTF)" which causes the winmail.dat problem.

You need to ask the sender to see whether your email address in the "Outlook Properties" in the Outlook Contacts of their computer is showing like the screen shot below.

Outlook Properties
0
 

Author Comment

by:SaarB1
ID: 38722965
Thanks, but again, the issue is in my side. Others with same Outlook 2007 do read the email as it should. Antivirus is disabled. What else can it be ?
0
 
LVL 42

Expert Comment

by:Jackie Man
ID: 38722997
Others with same Outlook 2007 do read the email as it should -> Try add your email account in Others' computer to see whether you can read the email.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 38724374
0
Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

 

Author Comment

by:SaarB1
ID: 38731978
I'm checking now with antivirus totally disabled (uninstalled). Will update.
0
 

Accepted Solution

by:
SaarB1 earned 0 total points
ID: 38748926
Hello,

I uninstalled Symantec Endpoint Protection *completely* and yes, the sender had to remove my contact, insert it again and mark it as "sent best internet format" in his outlook.
0
 

Author Comment

by:SaarB1
ID: 38749581
I've requested that this question be closed as follows:

Accepted answer: 0 points for SaarB1's comment #a38748926

for the following reason:

Thank you all
0
 
LVL 42

Expert Comment

by:Jackie Man
ID: 38749582
The author said "the sender had to remove my contact, insert it again and mark it as "sent best internet format" in his outlook." in the accepted answer and it is already stated comment (ID: 38722837).
0
 

Author Comment

by:SaarB1
ID: 38750091
I've requested that this question be closed as follows:

Accepted answer: 0 points for SaarB1's comment #a38748926

for the following reason:

Some Antivirus (even w/o "outlook addin etc") can damage incoming mails...
0
 
LVL 42

Expert Comment

by:Jackie Man
ID: 38750092
Half of the author's own answer is related to my comments on the Internet format of the contacts in outlook from the sender and it is unfair to say that only antivirus software is the clause of the problem. The problem is not just only from the receiver side of the author.

Please let the moderator and other EE experts to say a few words before closing this question.
0

Featured Post

Zoho SalesIQ

Hassle-free live chat software re-imagined for business growth. 2 users, always free.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article descibes how to create a connection between Excel and SAP and how to move data from Excel to SAP or the other way around.
Find out what you should include to make the best professional email signature for your organization.
This video shows where to find the word count, how to display it, and what it breaks down to in Microsoft Word.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now