gauravdream07
asked on
Blue screen and auto restart.
Hello Everyone,
I am facing the bluesceen problem on Window 2008 R2 Standard 64 bit, I am sharing the Zip file with few memory dumps.
http://www.fileconvoy.com/dfl.php?id=g74a24d3e9d210a3d99918718672871cbd48bdf1d3
(enclosed with this message too)
I have already checked the below items
Check the temperature via “CoreTemp” tool : Result : Good
Check the RAM via “MeMTest” tool : Result : Good
Check the Harddisk via “Western digital data life guard” tool : Result : Good
Can you please help me to find out the root cause(which driver/hardware/software creating this problem) of Blue screen and system auto restart.
Thank you in advance.
Best Regards,
Gaurav
MiniDumps.zip
I am facing the bluesceen problem on Window 2008 R2 Standard 64 bit, I am sharing the Zip file with few memory dumps.
http://www.fileconvoy.com/dfl.php?id=g74a24d3e9d210a3d99918718672871cbd48bdf1d3
(enclosed with this message too)
I have already checked the below items
Check the temperature via “CoreTemp” tool : Result : Good
Check the RAM via “MeMTest” tool : Result : Good
Check the Harddisk via “Western digital data life guard” tool : Result : Good
Can you please help me to find out the root cause(which driver/hardware/software creating this problem) of Blue screen and system auto restart.
Thank you in advance.
Best Regards,
Gaurav
MiniDumps.zip
rindi
The dumps seem to be caused by pciidex.sys, which is a driver included with the OS. Run a startup repair via the windows installation DVD, or maybe a servicepack installation and Windows update might help too.
Any new hardware added ? Like iSCSI ?
ASKER
No hardware added recently.
ASKER
Hi Rindi,
Can you please let me know how you reach on conclusion that it is related with "pciidex.sys"?
Thank you
GG
Can you please let me know how you reach on conclusion that it is related with "pciidex.sys"?
Thank you
GG
The dump analysis always showed that file as the cause.
when analysing the dmp with windbg, it shows : Probably caused by : PCIIDEX.SYS
What hardware is this running on? Proper supported server like Dell/HP? Or what?
PCIIDEX is the PCI IDE Bus driver software, so this probably means there's an issue with the chipset driver software which needs updating possibly
See here for a similar issue - https://www.experts-exchange.com/questions/27080308/BSOD-BugCheck-points-to-PCIIDEX-SYS-Windows-Server-2008-R2.html
PCIIDEX is the PCI IDE Bus driver software, so this probably means there's an issue with the chipset driver software which needs updating possibly
See here for a similar issue - https://www.experts-exchange.com/questions/27080308/BSOD-BugCheck-points-to-PCIIDEX-SYS-Windows-Server-2008-R2.html
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