Blue screen and auto restart.

gauravdream07
gauravdream07 used Ask the Experts™
on
Hello Everyone,
                        I  am facing the bluesceen problem on Window 2008 R2 Standard 64 bit, I am sharing the Zip file with few memory dumps.
http://www.fileconvoy.com/dfl.php?id=g74a24d3e9d210a3d99918718672871cbd48bdf1d3
(enclosed with this message too)

I have already checked the below items

Check the temperature via “CoreTemp” tool : Result : Good
Check the RAM  via “MeMTest” tool : Result : Good
Check the Harddisk  via “Western digital data life guard” tool : Result : Good

Can you please help me to find out the root cause(which driver/hardware/software creating this problem)  of Blue screen and system auto restart.

Thank you in advance.

Best Regards,
Gaurav
MiniDumps.zip
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Most Valuable Expert 2015

Commented:
The dumps seem to be caused by pciidex.sys, which is a driver included with the OS. Run a startup repair via the windows installation DVD, or maybe a servicepack installation and Windows update might help too.
Any new hardware added ? Like iSCSI ?

Author

Commented:
No hardware added recently.
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Author

Commented:
Hi Rindi,
              Can you please let me know how you reach on conclusion that it is related with "pciidex.sys"?

Thank you
GG
Most Valuable Expert 2015

Commented:
The dump analysis always showed that file as the cause.
Top Expert 2013

Commented:
when analysing the dmp with windbg, it shows :  Probably caused by : PCIIDEX.SYS
Top Expert 2012

Commented:
What hardware is this running on? Proper supported server like Dell/HP? Or what?

PCIIDEX is the PCI IDE Bus driver software, so this probably means there's an issue with the chipset driver software which needs updating possibly

See here for a similar issue - http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/Windows_Server_2008/Q_27080308.html
Thank you for your post. Right now I suspended two disks used in this server. This was done on gut feeling. However since last 7 days server is not auto restart yet.

Thanks
Seth SimmonsSr. Systems Administrator

Commented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.

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