Solved

Trying to get PowerChute to "see" APC UPS unit

Posted on 2012-12-26
3
2,673 Views
Last Modified: 2013-01-01
I'm trying to install the APC Powerchute Client software on our server (PowerEdge 2900, Windows Server 2003 R2), which is connected to an APC Smart-UPS 750 via serial cable.  The cable is connected to the COM1 port of the server; the server has only one serial port. If I run the Powerchute installer with the "autodetect port settings" option, it will stall out during the port scan until I kill it from Task Manager--I've let it run overnight and it has never gone beyond the detecting port settings screen.  If I manually specify the port during the install, the client can't talk to the UPS after the install is complete. Is there something I need to do differently during the install, or can the Powerchute client just not communicate to the UPS over a serial cable?
0
Comment
Question by:jdana
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 39

Accepted Solution

by:
Krzysztof Pytko earned 250 total points
ID: 38721712
As I remember, this software and APC unit required UPS shutdown and power supply cut off when you are connecting APC unit. After that, turn on your UPS and install software once again. COM/LPT ports were unable to discover connected hardware when they were on power supply mode. Just schedule this UPS shutdown and try this method. Remember that your servers connected to it should be also shut down because when you turn off UPS they would not have power

Regards,
Krzysztof
0
 
LVL 9

Assisted Solution

by:newmath
newmath earned 250 total points
ID: 38721979
Using serial, you could have an IRQ/DMA channel conflict. COM ports typically use interrupts 1-4, so check the devices connected and see if any are using those resources. Is there a printer connected to an LPT port? A serial mouse? A serial anything? Also, in BIOS - make sure the COM/Serial port is enabled. If it's not, it won't appear in Device Manager.
0
 

Author Closing Comment

by:jdana
ID: 38734809
Great suggestions guys. Thanks!
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This paper addresses the security of Sennheiser DECT Contact Center and Office (CC&O) headsets. It describes the DECT security chain comprised of “Pairing”, “Per Call Authentication” and “Encryption”, which are all part of the standard DECT protocol.
While rebooting windows server 2003 server , it's showing "active directory rebuilding indices please wait" at startup. It took a little while for this process to complete and once we logged on not all the services were started so another reboot is …
Monitoring a network: why having a policy is the best policy? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the enormous benefits of having a policy-based approach when monitoring medium and large networks. Software utilized in this v…
Do you want to know how to make a graph with Microsoft Access? First, create a query with the data for the chart. Then make a blank form and add a chart control. This video also shows how to change what data is displayed on the graph as well as form…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question