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Some PCs on Network are Freezing

Posted on 2012-12-26
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Last Modified: 2012-12-28
We have a network with a domain and approximately 30 machines (primarily XP Pro, some Win 7 Pro).  There is a Win  Server 2008 R2 domain controller/ file server.  Starting on Monday we had two machines that worked for a few minutes after login and would freeze (mouse can move but clicking on anything doesn't work).  

I was able to do a virus scan (nothing found) and then system restore on one machine and it is now fine.  System restore did not have an effect on the other machine.  Attempted to repair the windows installation on this machine but it just hung after putting in the admin password.  I even changed the admin password without luck.  This PC works ok in safe mode.  Two additional machines started having the freezing issue today.  One would not go into safe mode at all and the other did a couple of times.  After that the second PC would no longer go into safe mode.  A blue windows boot manager screen would come up and ask you to choose the windows installation to boot from.  It will take some time to boot up and you will be able to login and then have a minute or less window before it freezes.  I also restarted the DC to help rule out a down service/login/profile/time issue.  It made no difference.  All other machines on the network appear unaffected.  My best guess now is a bad Windows update.  

Any ideas?

Thank You
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Question by:jceo
4 Comments
 
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Assisted Solution

by:Paul MacDonald
Paul MacDonald earned 167 total points
ID: 38721623
Seems likely it's a bad update or patch.  What happens if you boot the machine while it's disconnected from the network?
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Assisted Solution

by:cantoris
cantoris earned 166 total points
ID: 38725489
Or a bad update to your antivirus?
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Accepted Solution

by:
Richard Schilke earned 167 total points
ID: 38725569
1. remove the network from the equation, physically disconnect and boot all affected pcs using local system admin account, note and observe behaviour
2. System restore to before the behaviour occurred on all affected and observe. If they  operate properly then it's an update
3. Are there any changes to AD group policy on the domain to have caused this?
4. Is behaviour on both w7 & xp pcs?
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Author Closing Comment

by:jceo
ID: 38726812
Thank you all.  It appears to have been a bad update although I haven't pinned down the exact update.  There were also some Symantec related errors ion event viewer.  The system restore worked when disconnected from the network.  I only had a 60 second window on each machine to get sys restore going before it would freeze so it was a race against the clock. The restore did not fix a couple machines at first but subsequent restores did.
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