Solved

unable to send CTRL+ALT+DEL and log on

Posted on 2012-12-26
7
781 Views
Last Modified: 2012-12-28
An older SBS 2003 box is locked and CTRL+ALT+DEL does not register.

The computer is usually accessed via Logmein.  There may have been an active session that were disconnected while "Lock keyboard and mouse" was enabled.
The mouse works fine.
I tried the following:
swapped keyboard with another known good keyboard, to a different port.
Tried connecting via RDP, it says the computer is unavailable.
Restarted the logmein service

Is there a way to log off the current user, or otherwise restore access, without forcing a restart?
0
Comment
Question by:AE_JB
7 Comments
 
LVL 11

Assisted Solution

by:David Kroll
David Kroll earned 113 total points
ID: 38721635
If it says unavailable through RDP, sounds like its locked up completely.  Is there a reason you don't want to reboot?  That sounds like the best plan.
0
 
LVL 10

Accepted Solution

by:
jmanishbabu earned 137 total points
ID: 38721653
Try Rebooting the machine the sessions might have hanged and the console port of RDP seems not responding ...
0
 
LVL 9

Expert Comment

by:newmath
ID: 38721817
It would be best to use the shutdown command and force a clean restart. "shutdown \\MACHINENAME -r -t 0" will remotely shutdown that machine.
0
NAS Cloud Backup Strategies

This article explains backup scenarios when using network storage. We review the so-called “3-2-1 strategy” and summarize the methods you can use to send NAS data to the cloud

 
LVL 17

Assisted Solution

by:WORKS2011
WORKS2011 earned 200 total points
ID: 38722379
Since you're working remote (or sounds like you are) make a VPN connection (assuming you have it configured) and run the shutdown command from an elevated command prompt.

shutdown /m \\servername /r /f this will cause a restart and force any applications closed that are locking up the computer.
0
 
LVL 17

Assisted Solution

by:WORKS2011
WORKS2011 earned 200 total points
ID: 38722384
The computer is usually accessed via Logmein
Log Me In locks up when resources get low to me sounds like an app is eating up memory.
0
 

Author Comment

by:AE_JB
ID: 38724611
Unfortunately, I don't have the authority to restart the server.  I used the command prompt from another workstation to query the active sessions on the server, and there is only one console session active, which is the account on the server that is currently locked.  I attempted to reset the session and received error 31
could not reset session id 0, error code 31
error [31]: a device attached to the system is not functioning

I will try again after unplugging peripherals, though most posts I have seen related to this error are result of internal drive failure.
0
 

Author Closing Comment

by:AE_JB
ID: 38727969
I ended up forcing shutdown from the machine, as the system was unresponsive otherwise.
0

Featured Post

Zoho SalesIQ

Hassle-free live chat software re-imagined for business growth. 2 users, always free.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Small Business Server 2011. NOTE: This guide has been written using the preview version of SBS2011 therefore some of the screens may …
A quick step-by-step overview of installing and configuring Carbonite Server Backup.
This video explains how to create simple products associated to Magento configurable product and offers fast way of their generation with Store Manager for Magento tool.
This is a video that shows how the OnPage alerts system integrates into ConnectWise, how a trigger is set, how a page is sent via the trigger, and how the SENT, DELIVERED, READ & REPLIED receipts get entered into the internal tab of the ConnectWise …

929 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now