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Change email address on digital certificate

I have a user who has an S/MIME digital cert setup with an email address.  His email address is changing due to the company being acquired.  He has no idea where the digital certificate is, and I have no idea how he got one.  All he knows is that he had it before with his old email so he could send/receive encrypted email.  

I assume he needs to create one, but how does he do that?
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You may find this information useful:

If you examine the user's certificate, you can determine where it was issued.
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I think you cannot change the E-mail address on DSC, but you have to create new certificate.

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Found out from another user that this group of users have their CACs linked to their company account.