troubleshooting Question

Limitted Connectivy? Outlook 2010

Avatar of phermi
phermi asked on
Outlook
4 Comments1 Solution418 ViewsLast Modified:
Hi,

Common ground:

- Outlook 2010, part of Office 2010 Pro Plus
- Outlook Hotmail Connector v14.0.6123.5001
- E-mail accounts on Outlook.com

Status:
- Multiple Customers with small MAILBOXES in Outlook.com with a notebook, a desktop and iDevices: All working perfectly, never an issue.
- My own group of small Outlook.com MAILBOXES with nultiple PCs, Notebooks, Tablets and iDevices: All working perfectly, never an issue.

Problem:
- A Customer with a large MAILBOX (1,2 GB of MAIL, 4,00+ contacts, 4,000+ calendar items) having all kind of problems like:

     - Limitted Connectivity message in Outlook status bar: At the office, at home and even when I create a profile for it on my own Outlook, in my network whre I ahve never had those messages while using my multiple Outook.com accounts --> Clearly, it ahs nothing to do with the network or the Firewall.

      - SYNC Errors like:

11:58:54 Synchronizer Version 14.0.6123
11:58:54 Synchronizing Mailbox user@outlook.com'
11:59:58 Network operation failed
11:59:58

11:59:58 Synchronization error.
11:59:58 Folder Collection Sync Key: 0{6ac5d96d-396a-47f1-b541-7983a663b2a5}1
11:59:58 Message Collection Sync Key: 0{8f2d70f5-2fd2-4243-9af7-9ac6e92bdfd9}26
11:59:58 Error with Send/Receive.
11:59:58 There was an error synchronizing your folder hierarchy.The network connection is unavailable or interrupted. Please try again later.

Is there anyone with an idea of what is going on and how to fix this?
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