Win 7 service pack 1 does not install

scottjnorris
scottjnorris used Ask the Experts™
on
I have a Dell laptop that originally had vista.
Now it has Windows 7.
Updates will install except
Service pack 1 and I.E. 9 fail to install
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What does running the System Update Readiness Tool say?
(it can actually fix some problems for you, then log info about problems it can't fix.)
Scott ThompsonComputer Technician / Owner

Commented:
What the error message you are getting when trying to install?

Author

Commented:
System Update Readiness Tool did not solved this problem,

I'll check the error message tomorrow,
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Robert RComputer Service Technician

Commented:
This microsoft article shows you how to fix windows update problems in windows 7 http://windows.microsoft.com/troubleshootwindows7sp1
Scott CSenior Engineer

Commented:
Try downloading the Service Pack and installing it manually.  Be sure to get the correct one...x86 or x64.

Author

Commented:
I tried downloading and installing manually x64

The error message when I install SP 1 is 8024200D.
MS Knowledge Base offered possible solutions but I still have not solved this problem.
I'm baffled because other updated install O.K.
Thanks
Computer Technician / Owner
Commented:
Have you tried an in-place upgrade?  Take your Windows 7 disc and put it into the computer.

When you are in Windows, run off the CD like you are going to install Windows 7.

When it asks you if you want to get the latest updates, choose No.

Then you should be presented with the option to Upgrade or Clean Installation.  Choose Upgrade.

Please make sure you have your Windows 7 key ready and legible BEFORE you attempt this, as you will need the key afterwards.

If this does not give you the Upgrade option, see if you can get your hands on Windows 7 SP1 64 bit installation disk (Windows 7 DVD with SP1) and try the in-place upgrade with that disk.
Robert RComputer Service Technician
Commented:
If you manually downloaded the service pack. Then do the following turn off any antivirus applications as they may interfere with the install. You may also need to start the computer in a clean boot mode.  Then install the service pack. To start the computer in a clean boot mode do the following:  Click on the start orb and type "msconfig" in the run box (without the quotes).  Then press enter. Click the services tab, and check the box below to "hide all microsoft services" . Then select disable all box. Go to the startup menu and disable all here as well. Click apply and okay buttons then restart the computer. Once you are logged in try installing the service pack that you downloaded.
Scott CSenior Engineer

Commented:
If the above doesn't work start up Windows in Safe Mode and give the SP install a try.

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