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tankergoblin
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email not received by sender

Hi,

I have exchange 2003 and currently my user keep complain that they are not received some of the email send by sender.

it drop somewhere..

what should i do to troubleshoot in detail on this problem.

anyone experience this before??

Thank you.
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Manpreet SIngh Khatra

8/22/2022 - Mon
Manpreet SIngh Khatra

Do you have any firewall or gateway server ? If so check that email are getting till there or not at all ?

- Rancy
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thomasdavis

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tankergoblin

ASKER
I'm using server 2003 to route n firewall
tankergoblin

ASKER
Ok but how to check in my exchange whether the mail is coming in o not
Your help has saved me hundreds of hours of internet surfing.
fblack61
Manpreet SIngh Khatra

I would suggest try with www.exrca.com (Inbound Outbound email) if this works fine then check with recipient IT

- Rancy
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tankergoblin

ASKER
can i check incoming message using EMS? and how?
tankergoblin

ASKER
yes my inbound and outbound works find.. i can received email and send email.. just that i receive complain from user saying that they cannot receive some of their email.
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Manpreet SIngh Khatra

When they say they cant receive some emails do those emails show in the Message Tracking ?

- Rancy
tankergoblin

ASKER
no
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Manpreet SIngh Khatra

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