Backup Exec 12.5 issue with HP Storageworks Ultrium 448 SAS

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I checked the event viewer and the found only this warning:

Reset to device, \device\raidport1 was issued.
Event ID: 129
Source: LSI_SAS

So has this ever worked? and if so what happened to stop it working?

It was working fine for at least two years. It just stopped working, nothing special happened.

We sent an engineer onsite to re-seat the controller. The device starting making weard sounds - it seems that is is broken itself but not reporting this fault.

Thanks all for the help.