?
Solved

Backup Exec 12.5 issue with HP Storageworks Ultrium 448 SAS

Posted on 2012-12-27
6
Medium Priority
?
758 Views
Last Modified: 2013-01-08
Hello,

I have a SBS 2008 server with HP Storageworks Ultrium 448 SAS, and Backup Exec 12.5. The issue is that when the backup job starts - it says queued and stays like that for ages. I tried uninstalling and reinstalling the backup tape using Symantec drivers - same thing. Tried newest HP driver - same thing. Tried the driver suggested from Microsoft updates - same issue. The only strange thing that I noticed is that after every install, the device shows in Backup exec that it is in use. I tested the device with HP storageworks and library tools - it is visible, and does not report any issues.

What can be the problem with that device, and is it possible for some reason the Backup Exec to be broken ?
0
Comment
Question by:goliveuk
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 3

Accepted Solution

by:
binumicrosoft earned 750 total points
ID: 38723937
Open a command Prompt (Elevated) and run the command and share the result :-

vssadmin list writers


Also do we have any events in the event viewer related to backup?
0
 

Author Comment

by:goliveuk
ID: 38726351
Writer name: 'System Writer'
   Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Instance Id: {5c7d60be-350f-4ec9-a330-fabd312be7d1}
   State: [1] Stable
   Last error: No error

Writer name: 'SqlServerWriter'
   Writer Id: {a65faa63-5ea8-4ebc-9dbd-a0c4db26912a}
   Writer Instance Id: {0e9b116e-c075-4986-8d07-af39d6a37fdc}
   State: [1] Stable
   Last error: No error

Writer name: 'SharePoint Services Writer'
   Writer Id: {c2f52614-5e53-4858-a589-38eeb25c6184}
   Writer Instance Id: {0ee8b92c-e3f8-4f4b-b92a-2bb2b7032a9c}
   State: [1] Stable
   Last error: No error

Writer name: 'FSRM Writer'
   Writer Id: {12ce4370-5bb7-4c58-a76a-e5d5097e3674}
   Writer Instance Id: {9305ef31-55d2-4ecb-a2d2-86c6530c727a}
   State: [1] Stable
   Last error: No error

Writer name: 'FRS Writer'
   Writer Id: {d76f5a28-3092-4589-ba48-2958fb88ce29}
   Writer Instance Id: {1317861c-4bbf-40e3-a03f-ee79d5f3106a}
   State: [1] Stable
   Last error: No error

Writer name: 'ASR Writer'
   Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
   Writer Instance Id: {0754e8bd-6597-4766-afbe-fe1eeb7a4b84}
   State: [1] Stable
   Last error: No error

Writer name: 'IIS Config Writer'
   Writer Id: {2a40fd15-dfca-4aa8-a654-1f8c654603f6}
   Writer Instance Id: {363218ef-228e-455d-89c7-d98a4ae1fc6d}
   State: [1] Stable
   Last error: No error

Writer name: 'Microsoft Exchange Writer'
   Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}
   Writer Instance Id: {d7c4a568-53d7-4afc-8c14-6c9e1715922f}
   State: [1] Stable
   Last error: No error

Writer name: 'Registry Writer'
   Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
   Writer Instance Id: {8c82dfea-e84f-4c21-b7b7-e19536992a2c}
   State: [1] Stable
   Last error: No error

Writer name: 'Certificate Authority'
   Writer Id: {6f5b15b5-da24-4d88-b737-63063e3a1f86}
   Writer Instance Id: {5598e749-572e-4a2a-8161-1a0fe10970c7}
   State: [1] Stable
   Last error: No error

Writer name: 'SPSearch VSS Writer'
   Writer Id: {57af97e4-4a76-4ace-a756-d11e8f0294c7}
   Writer Instance Id: {a2cb5a87-fed1-4d03-9fd8-cb50e119690c}
   State: [1] Stable
   Last error: No error

Writer name: 'NTDS'
   Writer Id: {b2014c9e-8711-4c5c-a5a9-3cf384484757}
   Writer Instance Id: {2e7918d9-1a25-4a8e-a260-e5dd4a136601}
   State: [1] Stable
   Last error: No error

Writer name: 'Dhcp Jet Writer'
   Writer Id: {be9ac81e-3619-421f-920f-4c6fea9e93ad}
   Writer Instance Id: {c47441e4-c9d9-4075-ae70-91a0c7d75ca3}
   State: [1] Stable
   Last error: No error

Writer name: 'TS Gateway Writer'
   Writer Id: {368753ec-572e-4fc7-b4b9-ccd9bdc624cb}
   Writer Instance Id: {39bf0693-a102-4205-9431-83a762a7f040}
   State: [1] Stable
   Last error: No error

Writer name: 'NPS VSS Writer'
   Writer Id: {35e81631-13e1-48db-97fc-d5bc721bb18a}
   Writer Instance Id: {e621b83d-d28c-4b4d-a71d-67b9971b6429}
   State: [1] Stable
   Last error: No error

Writer name: 'Shadow Copy Optimization Writer'
   Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Instance Id: {5d413d07-91ac-41aa-91bc-f59fcd6fc691}
   State: [1] Stable
   Last error: No error

Writer name: 'IIS Metabase Writer'
   Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}
   Writer Instance Id: {6c470792-aad8-4d85-85c3-f25101a4426b}
   State: [1] Stable
   Last error: No error

Writer name: 'BITS Writer'
   Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
   Writer Instance Id: {a69b732a-818a-48db-91d8-3b356e18e01b}
   State: [1] Stable
   Last error: No error

Writer name: 'COM+ REGDB Writer'
   Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
   Writer Instance Id: {8917f6d7-b55c-471d-8381-a291be696100}
   State: [1] Stable
   Last error: No error

Writer name: 'WMI Writer'
   Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Writer Instance Id: {1dadcb99-54b7-439e-8f82-1c0de5b332a2}
   State: [1] Stable
   Last error: No error



I checked the event viewer and the found only this warning:

Reset to device, \device\raidport1 was issued.
Event ID: 129
Source: LSI_SAS
0
 
LVL 17

Expert Comment

by:Gerald Connolly
ID: 38726953
So has this ever worked? and if so what happened to stop it working?
0
Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

 

Author Comment

by:goliveuk
ID: 38729255
It was working fine for at least two years. It just stopped working, nothing special happened.
0
 
LVL 17

Assisted Solution

by:Gerald Connolly
Gerald Connolly earned 750 total points
ID: 38729846
I think you need to investigate a bit more thoroughly. Things do not stop working suddenly after 2 years without some cause or throwing an error message.

What was in the logs when this first started happening?

Was there any h/w or s/w reconfig happening when it stopped working (the reconfig need not be related to the backup h/w or s/w)
0
 

Author Comment

by:goliveuk
ID: 38754788
We sent an engineer onsite to re-seat the controller. The device starting making weard sounds - it seems that is is broken itself but not reporting this fault.

Thanks all for the help.
0

Featured Post

Get real performance insights from real users

Key features:
- Total Pages Views and Load times
- Top Pages Viewed and Load Times
- Real Time Site Page Build Performance
- Users’ Browser and Platform Performance
- Geographic User Breakdown
- And more

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When we purchase storage, we typically are advertised storage of 500GB, 1TB, 2TB and so on. However, when you actually install it into your computer, your 500GB HDD will actually show up as 465GB. Why? It has to do with the way people and computers…
The business world is becoming increasingly integrated with tech. It’s not just for a select few anymore — but what about if you have a small business? It may be easier than you think to integrate technology into your small business, and it’s likely…
To efficiently enable the rotation of USB drives for backups, storage pools need to be created. This way no matter which USB drive is installed, the backups will successfully write without any administrative intervention. Multiple USB devices need t…
This tutorial will walk an individual through configuring a drive on a Windows Server 2008 to perform shadow copies in order to quickly recover deleted files and folders. Click on Start and then select Computer to view the available drives on the se…
Suggested Courses

801 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question