Backup Exec 12.5 issue with HP Storageworks Ultrium 448 SAS

goliveuk
goliveuk used Ask the Experts™
on
Hello,

I have a SBS 2008 server with HP Storageworks Ultrium 448 SAS, and Backup Exec 12.5. The issue is that when the backup job starts - it says queued and stays like that for ages. I tried uninstalling and reinstalling the backup tape using Symantec drivers - same thing. Tried newest HP driver - same thing. Tried the driver suggested from Microsoft updates - same issue. The only strange thing that I noticed is that after every install, the device shows in Backup exec that it is in use. I tested the device with HP storageworks and library tools - it is visible, and does not report any issues.

What can be the problem with that device, and is it possible for some reason the Backup Exec to be broken ?
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Also do we have any events in the event viewer related to backup?

Author

Commented:
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I checked the event viewer and the found only this warning:

Reset to device, \device\raidport1 was issued.
Event ID: 129
Source: LSI_SAS
So has this ever worked? and if so what happened to stop it working?
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Author

Commented:
It was working fine for at least two years. It just stopped working, nothing special happened.
I think you need to investigate a bit more thoroughly. Things do not stop working suddenly after 2 years without some cause or throwing an error message.

What was in the logs when this first started happening?

Was there any h/w or s/w reconfig happening when it stopped working (the reconfig need not be related to the backup h/w or s/w)

Author

Commented:
We sent an engineer onsite to re-seat the controller. The device starting making weard sounds - it seems that is is broken itself but not reporting this fault.

Thanks all for the help.

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