Solved

Backup Exec 12.5 issue with HP Storageworks Ultrium 448 SAS

Posted on 2012-12-27
6
745 Views
Last Modified: 2013-01-08
Hello,

I have a SBS 2008 server with HP Storageworks Ultrium 448 SAS, and Backup Exec 12.5. The issue is that when the backup job starts - it says queued and stays like that for ages. I tried uninstalling and reinstalling the backup tape using Symantec drivers - same thing. Tried newest HP driver - same thing. Tried the driver suggested from Microsoft updates - same issue. The only strange thing that I noticed is that after every install, the device shows in Backup exec that it is in use. I tested the device with HP storageworks and library tools - it is visible, and does not report any issues.

What can be the problem with that device, and is it possible for some reason the Backup Exec to be broken ?
0
Comment
Question by:goliveuk
  • 3
  • 2
6 Comments
 
LVL 3

Accepted Solution

by:
binumicrosoft earned 250 total points
ID: 38723937
Open a command Prompt (Elevated) and run the command and share the result :-

vssadmin list writers


Also do we have any events in the event viewer related to backup?
0
 

Author Comment

by:goliveuk
ID: 38726351
Writer name: 'System Writer'
   Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Instance Id: {5c7d60be-350f-4ec9-a330-fabd312be7d1}
   State: [1] Stable
   Last error: No error

Writer name: 'SqlServerWriter'
   Writer Id: {a65faa63-5ea8-4ebc-9dbd-a0c4db26912a}
   Writer Instance Id: {0e9b116e-c075-4986-8d07-af39d6a37fdc}
   State: [1] Stable
   Last error: No error

Writer name: 'SharePoint Services Writer'
   Writer Id: {c2f52614-5e53-4858-a589-38eeb25c6184}
   Writer Instance Id: {0ee8b92c-e3f8-4f4b-b92a-2bb2b7032a9c}
   State: [1] Stable
   Last error: No error

Writer name: 'FSRM Writer'
   Writer Id: {12ce4370-5bb7-4c58-a76a-e5d5097e3674}
   Writer Instance Id: {9305ef31-55d2-4ecb-a2d2-86c6530c727a}
   State: [1] Stable
   Last error: No error

Writer name: 'FRS Writer'
   Writer Id: {d76f5a28-3092-4589-ba48-2958fb88ce29}
   Writer Instance Id: {1317861c-4bbf-40e3-a03f-ee79d5f3106a}
   State: [1] Stable
   Last error: No error

Writer name: 'ASR Writer'
   Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
   Writer Instance Id: {0754e8bd-6597-4766-afbe-fe1eeb7a4b84}
   State: [1] Stable
   Last error: No error

Writer name: 'IIS Config Writer'
   Writer Id: {2a40fd15-dfca-4aa8-a654-1f8c654603f6}
   Writer Instance Id: {363218ef-228e-455d-89c7-d98a4ae1fc6d}
   State: [1] Stable
   Last error: No error

Writer name: 'Microsoft Exchange Writer'
   Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}
   Writer Instance Id: {d7c4a568-53d7-4afc-8c14-6c9e1715922f}
   State: [1] Stable
   Last error: No error

Writer name: 'Registry Writer'
   Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
   Writer Instance Id: {8c82dfea-e84f-4c21-b7b7-e19536992a2c}
   State: [1] Stable
   Last error: No error

Writer name: 'Certificate Authority'
   Writer Id: {6f5b15b5-da24-4d88-b737-63063e3a1f86}
   Writer Instance Id: {5598e749-572e-4a2a-8161-1a0fe10970c7}
   State: [1] Stable
   Last error: No error

Writer name: 'SPSearch VSS Writer'
   Writer Id: {57af97e4-4a76-4ace-a756-d11e8f0294c7}
   Writer Instance Id: {a2cb5a87-fed1-4d03-9fd8-cb50e119690c}
   State: [1] Stable
   Last error: No error

Writer name: 'NTDS'
   Writer Id: {b2014c9e-8711-4c5c-a5a9-3cf384484757}
   Writer Instance Id: {2e7918d9-1a25-4a8e-a260-e5dd4a136601}
   State: [1] Stable
   Last error: No error

Writer name: 'Dhcp Jet Writer'
   Writer Id: {be9ac81e-3619-421f-920f-4c6fea9e93ad}
   Writer Instance Id: {c47441e4-c9d9-4075-ae70-91a0c7d75ca3}
   State: [1] Stable
   Last error: No error

Writer name: 'TS Gateway Writer'
   Writer Id: {368753ec-572e-4fc7-b4b9-ccd9bdc624cb}
   Writer Instance Id: {39bf0693-a102-4205-9431-83a762a7f040}
   State: [1] Stable
   Last error: No error

Writer name: 'NPS VSS Writer'
   Writer Id: {35e81631-13e1-48db-97fc-d5bc721bb18a}
   Writer Instance Id: {e621b83d-d28c-4b4d-a71d-67b9971b6429}
   State: [1] Stable
   Last error: No error

Writer name: 'Shadow Copy Optimization Writer'
   Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Instance Id: {5d413d07-91ac-41aa-91bc-f59fcd6fc691}
   State: [1] Stable
   Last error: No error

Writer name: 'IIS Metabase Writer'
   Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}
   Writer Instance Id: {6c470792-aad8-4d85-85c3-f25101a4426b}
   State: [1] Stable
   Last error: No error

Writer name: 'BITS Writer'
   Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
   Writer Instance Id: {a69b732a-818a-48db-91d8-3b356e18e01b}
   State: [1] Stable
   Last error: No error

Writer name: 'COM+ REGDB Writer'
   Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
   Writer Instance Id: {8917f6d7-b55c-471d-8381-a291be696100}
   State: [1] Stable
   Last error: No error

Writer name: 'WMI Writer'
   Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Writer Instance Id: {1dadcb99-54b7-439e-8f82-1c0de5b332a2}
   State: [1] Stable
   Last error: No error



I checked the event viewer and the found only this warning:

Reset to device, \device\raidport1 was issued.
Event ID: 129
Source: LSI_SAS
0
 
LVL 16

Expert Comment

by:Gerald Connolly
ID: 38726953
So has this ever worked? and if so what happened to stop it working?
0
Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

 

Author Comment

by:goliveuk
ID: 38729255
It was working fine for at least two years. It just stopped working, nothing special happened.
0
 
LVL 16

Assisted Solution

by:Gerald Connolly
Gerald Connolly earned 250 total points
ID: 38729846
I think you need to investigate a bit more thoroughly. Things do not stop working suddenly after 2 years without some cause or throwing an error message.

What was in the logs when this first started happening?

Was there any h/w or s/w reconfig happening when it stopped working (the reconfig need not be related to the backup h/w or s/w)
0
 

Author Comment

by:goliveuk
ID: 38754788
We sent an engineer onsite to re-seat the controller. The device starting making weard sounds - it seems that is is broken itself but not reporting this fault.

Thanks all for the help.
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
backup computers on Workgroup 10 61
Windows Server Backup Capabilities 4 34
HP Storage Array 2700 Not Happy 4 31
Unable to print after system state restore 32 19
A quick step-by-step overview of installing and configuring Carbonite Server Backup.
This article is an update and follow-up of my previous article:   Storage 101: common concepts in the IT enterprise storage This time, I expand on more frequently used storage concepts.
This video teaches viewers how to encrypt an external drive that requires a password to read and edit the drive. All tasks are done in Disk Utility. Plug in the external drive you wish to encrypt: Make sure all previous data on the drive has been …
To efficiently enable the rotation of USB drives for backups, storage pools need to be created. This way no matter which USB drive is installed, the backups will successfully write without any administrative intervention. Multiple USB devices need t…

776 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question