Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.
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Backup Exec 12.5 issue with HP Storageworks Ultrium 448 SAS
Posted on 2012-12-27
Hello,
I have a SBS 2008 server with HP Storageworks Ultrium 448 SAS, and Backup Exec 12.5. The issue is that when the backup job starts - it says queued and stays like that for ages. I tried uninstalling and reinstalling the backup tape using Symantec drivers - same thing. Tried newest HP driver - same thing. Tried the driver suggested from Microsoft updates - same issue. The only strange thing that I noticed is that after every install, the device shows in Backup exec that it is in use. I tested the device with HP storageworks and library tools - it is visible, and does not report any issues.
What can be the problem with that device, and is it possible for some reason the Backup Exec to be broken ?
I have a SBS 2008 server with HP Storageworks Ultrium 448 SAS, and Backup Exec 12.5. The issue is that when the backup job starts - it says queued and stays like that for ages. I tried uninstalling and reinstalling the backup tape using Symantec drivers - same thing. Tried newest HP driver - same thing. Tried the driver suggested from Microsoft updates - same issue. The only strange thing that I noticed is that after every install, the device shows in Backup exec that it is in use. I tested the device with HP storageworks and library tools - it is visible, and does not report any issues.
What can be the problem with that device, and is it possible for some reason the Backup Exec to be broken ?
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6 Comments
Open a command Prompt (Elevated) and run the command and share the result :-
vssadmin list writers
Also do we have any events in the event viewer related to backup?
vssadmin list writers
Also do we have any events in the event viewer related to backup?
Active 4 days ago
Writer name: 'System Writer'
Writer Id: {e8132975-6f93-4464-a53e-1
Writer Instance Id: {5c7d60be-350f-4ec9-a330-f
State: [1] Stable
Last error: No error
Writer name: 'SqlServerWriter'
Writer Id: {a65faa63-5ea8-4ebc-9dbd-a
Writer Instance Id: {0e9b116e-c075-4986-8d07-a
State: [1] Stable
Last error: No error
Writer name: 'SharePoint Services Writer'
Writer Id: {c2f52614-5e53-4858-a589-3
Writer Instance Id: {0ee8b92c-e3f8-4f4b-b92a-2
State: [1] Stable
Last error: No error
Writer name: 'FSRM Writer'
Writer Id: {12ce4370-5bb7-4c58-a76a-e
Writer Instance Id: {9305ef31-55d2-4ecb-a2d2-8
State: [1] Stable
Last error: No error
Writer name: 'FRS Writer'
Writer Id: {d76f5a28-3092-4589-ba48-2
Writer Instance Id: {1317861c-4bbf-40e3-a03f-e
State: [1] Stable
Last error: No error
Writer name: 'ASR Writer'
Writer Id: {be000cbe-11fe-4426-9c58-5
Writer Instance Id: {0754e8bd-6597-4766-afbe-f
State: [1] Stable
Last error: No error
Writer name: 'IIS Config Writer'
Writer Id: {2a40fd15-dfca-4aa8-a654-1
Writer Instance Id: {363218ef-228e-455d-89c7-d
State: [1] Stable
Last error: No error
Writer name: 'Microsoft Exchange Writer'
Writer Id: {76fe1ac4-15f7-4bcd-987e-8
Writer Instance Id: {d7c4a568-53d7-4afc-8c14-6
State: [1] Stable
Last error: No error
Writer name: 'Registry Writer'
Writer Id: {afbab4a2-367d-4d15-a586-7
Writer Instance Id: {8c82dfea-e84f-4c21-b7b7-e
State: [1] Stable
Last error: No error
Writer name: 'Certificate Authority'
Writer Id: {6f5b15b5-da24-4d88-b737-6
Writer Instance Id: {5598e749-572e-4a2a-8161-1
State: [1] Stable
Last error: No error
Writer name: 'SPSearch VSS Writer'
Writer Id: {57af97e4-4a76-4ace-a756-d
Writer Instance Id: {a2cb5a87-fed1-4d03-9fd8-c
State: [1] Stable
Last error: No error
Writer name: 'NTDS'
Writer Id: {b2014c9e-8711-4c5c-a5a9-3
Writer Instance Id: {2e7918d9-1a25-4a8e-a260-e
State: [1] Stable
Last error: No error
Writer name: 'Dhcp Jet Writer'
Writer Id: {be9ac81e-3619-421f-920f-4
Writer Instance Id: {c47441e4-c9d9-4075-ae70-9
State: [1] Stable
Last error: No error
Writer name: 'TS Gateway Writer'
Writer Id: {368753ec-572e-4fc7-b4b9-c
Writer Instance Id: {39bf0693-a102-4205-9431-8
State: [1] Stable
Last error: No error
Writer name: 'NPS VSS Writer'
Writer Id: {35e81631-13e1-48db-97fc-d
Writer Instance Id: {e621b83d-d28c-4b4d-a71d-6
State: [1] Stable
Last error: No error
Writer name: 'Shadow Copy Optimization Writer'
Writer Id: {4dc3bdd4-ab48-4d07-adb0-3
Writer Instance Id: {5d413d07-91ac-41aa-91bc-f
State: [1] Stable
Last error: No error
Writer name: 'IIS Metabase Writer'
Writer Id: {59b1f0cf-90ef-465f-9609-6
Writer Instance Id: {6c470792-aad8-4d85-85c3-f
State: [1] Stable
Last error: No error
Writer name: 'BITS Writer'
Writer Id: {4969d978-be47-48b0-b100-f
Writer Instance Id: {a69b732a-818a-48db-91d8-3
State: [1] Stable
Last error: No error
Writer name: 'COM+ REGDB Writer'
Writer Id: {542da469-d3e1-473c-9f4f-7
Writer Instance Id: {8917f6d7-b55c-471d-8381-a
State: [1] Stable
Last error: No error
Writer name: 'WMI Writer'
Writer Id: {a6ad56c2-b509-4e6c-bb19-4
Writer Instance Id: {1dadcb99-54b7-439e-8f82-1
State: [1] Stable
Last error: No error
I checked the event viewer and the found only this warning:
Reset to device, \device\raidport1 was issued.
Event ID: 129
Source: LSI_SAS
Writer Id: {e8132975-6f93-4464-a53e-1
Writer Instance Id: {5c7d60be-350f-4ec9-a330-f
State: [1] Stable
Last error: No error
Writer name: 'SqlServerWriter'
Writer Id: {a65faa63-5ea8-4ebc-9dbd-a
Writer Instance Id: {0e9b116e-c075-4986-8d07-a
State: [1] Stable
Last error: No error
Writer name: 'SharePoint Services Writer'
Writer Id: {c2f52614-5e53-4858-a589-3
Writer Instance Id: {0ee8b92c-e3f8-4f4b-b92a-2
State: [1] Stable
Last error: No error
Writer name: 'FSRM Writer'
Writer Id: {12ce4370-5bb7-4c58-a76a-e
Writer Instance Id: {9305ef31-55d2-4ecb-a2d2-8
State: [1] Stable
Last error: No error
Writer name: 'FRS Writer'
Writer Id: {d76f5a28-3092-4589-ba48-2
Writer Instance Id: {1317861c-4bbf-40e3-a03f-e
State: [1] Stable
Last error: No error
Writer name: 'ASR Writer'
Writer Id: {be000cbe-11fe-4426-9c58-5
Writer Instance Id: {0754e8bd-6597-4766-afbe-f
State: [1] Stable
Last error: No error
Writer name: 'IIS Config Writer'
Writer Id: {2a40fd15-dfca-4aa8-a654-1
Writer Instance Id: {363218ef-228e-455d-89c7-d
State: [1] Stable
Last error: No error
Writer name: 'Microsoft Exchange Writer'
Writer Id: {76fe1ac4-15f7-4bcd-987e-8
Writer Instance Id: {d7c4a568-53d7-4afc-8c14-6
State: [1] Stable
Last error: No error
Writer name: 'Registry Writer'
Writer Id: {afbab4a2-367d-4d15-a586-7
Writer Instance Id: {8c82dfea-e84f-4c21-b7b7-e
State: [1] Stable
Last error: No error
Writer name: 'Certificate Authority'
Writer Id: {6f5b15b5-da24-4d88-b737-6
Writer Instance Id: {5598e749-572e-4a2a-8161-1
State: [1] Stable
Last error: No error
Writer name: 'SPSearch VSS Writer'
Writer Id: {57af97e4-4a76-4ace-a756-d
Writer Instance Id: {a2cb5a87-fed1-4d03-9fd8-c
State: [1] Stable
Last error: No error
Writer name: 'NTDS'
Writer Id: {b2014c9e-8711-4c5c-a5a9-3
Writer Instance Id: {2e7918d9-1a25-4a8e-a260-e
State: [1] Stable
Last error: No error
Writer name: 'Dhcp Jet Writer'
Writer Id: {be9ac81e-3619-421f-920f-4
Writer Instance Id: {c47441e4-c9d9-4075-ae70-9
State: [1] Stable
Last error: No error
Writer name: 'TS Gateway Writer'
Writer Id: {368753ec-572e-4fc7-b4b9-c
Writer Instance Id: {39bf0693-a102-4205-9431-8
State: [1] Stable
Last error: No error
Writer name: 'NPS VSS Writer'
Writer Id: {35e81631-13e1-48db-97fc-d
Writer Instance Id: {e621b83d-d28c-4b4d-a71d-6
State: [1] Stable
Last error: No error
Writer name: 'Shadow Copy Optimization Writer'
Writer Id: {4dc3bdd4-ab48-4d07-adb0-3
Writer Instance Id: {5d413d07-91ac-41aa-91bc-f
State: [1] Stable
Last error: No error
Writer name: 'IIS Metabase Writer'
Writer Id: {59b1f0cf-90ef-465f-9609-6
Writer Instance Id: {6c470792-aad8-4d85-85c3-f
State: [1] Stable
Last error: No error
Writer name: 'BITS Writer'
Writer Id: {4969d978-be47-48b0-b100-f
Writer Instance Id: {a69b732a-818a-48db-91d8-3
State: [1] Stable
Last error: No error
Writer name: 'COM+ REGDB Writer'
Writer Id: {542da469-d3e1-473c-9f4f-7
Writer Instance Id: {8917f6d7-b55c-471d-8381-a
State: [1] Stable
Last error: No error
Writer name: 'WMI Writer'
Writer Id: {a6ad56c2-b509-4e6c-bb19-4
Writer Instance Id: {1dadcb99-54b7-439e-8f82-1
State: [1] Stable
Last error: No error
I checked the event viewer and the found only this warning:
Reset to device, \device\raidport1 was issued.
Event ID: 129
Source: LSI_SAS
Active 4 days ago
It was working fine for at least two years. It just stopped working, nothing special happened.
Active 1 day ago
I think you need to investigate a bit more thoroughly. Things do not stop working suddenly after 2 years without some cause or throwing an error message.
What was in the logs when this first started happening?
Was there any h/w or s/w reconfig happening when it stopped working (the reconfig need not be related to the backup h/w or s/w)
What was in the logs when this first started happening?
Was there any h/w or s/w reconfig happening when it stopped working (the reconfig need not be related to the backup h/w or s/w)
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