Clearswift MINEsweeper not releasing emails to exchange

MAS
MAS used Ask the Experts™
on
I have a strange situation.
I am able to send email externally and internally and able to receive internal emails.

But not able to receive external emails. I found all the emails stuck in the Clearswift MINEsweeper(Antispam) queue. Anyone has such experience.
I telnet to exch server and tested.

I started all the services of MINEsweeper

Anyone can help to sort out this.
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
AmitIT Architect
Distinguished Expert 2017
Commented:
Check for spam rules. I suggest better to contact vendor.
Stop the services of MINEsweeper then check the mailflow. If issue resolve then contact MINEsweeper support team.
MASEE Solution Guide - Technical Dept Head
Most Valuable Expert 2017

Author

Commented:
we do not have contract with MINEweeper.

I tried stopping the service and checked mail flow it is the same
Success in ‘20 With a Profitable Pricing Strategy

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden using our free interactive tool and use it to determine the right price for your IT services. Start calculating Now!

Disable the  Clearswift MINEsweeper(Antispam) refer below article.

http://glazenbakje.wordpress.com/2011/12/11/microsoft-exchange-2010-unable-to-send-or-receive-e-mail-after-update-from-sp1-to-sp2/

Run below command:

1) Get-TransportAgent

If it show you Clearswift MINEsweeper(Antispam) then disable it.

Get-TransportAgent | Disable-TransportAgent


Then check the mail flow.
MASEE Solution Guide - Technical Dept Head
Most Valuable Expert 2017

Author

Commented:
I ran
Get-TransportAgent

I could not see  Clearswift MINEsweeper(Antispam)

I could see only
Transport Rule Agent
Journaling Agent
EE Solution Guide - Technical Dept Head
Most Valuable Expert 2017
Commented:
Many thanks to all I have fixed as there was a problem of free space in c drive.

This helped me to fix
MASEE Solution Guide - Technical Dept Head
Most Valuable Expert 2017

Author

Commented:
Solution above
AmitIT Architect
Distinguished Expert 2017

Commented:
Great you found the issue and solution. So, MINEsweeper was installed on Exchange or it was on a different server.
MASEE Solution Guide - Technical Dept Head
Most Valuable Expert 2017

Author

Commented:
It was on different server

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial