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Backup Exec 2010 repair issues

Posted on 2012-12-27
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Last Modified: 2013-01-18
I am having to do a repair on backup exec 2010 r3 due to some issues. I do the repair from the CD and it gets to the last step on the repair (Symantec backup exec) and then gives me a message saying insert disk. I have ran this from the physical cd and virtual cd. I have also tried running the repair from add remove programs but it always askes for the cd at this stage. I downloaded the cd from Symantec's file connect site.

Any advice please?
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Question by:IACubed Helpdesk
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by:chubby_informer
ID: 38723679
try uninstalling it manually

http://www.symantec.com/business/support/index?page=content&id=TECH50720

i think some reg keys are prob causing this.

and then reinstall.

you may want to remove the agent as well
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by:IACubed Helpdesk
ID: 38723706
when I uninstall and reinstall will I be able to use the same licence key?

Thanks.
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by:chubby_informer
ID: 38724044
yes u would


just make sure that u make the keys properly
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Expert Comment

by:tolinrome
ID: 38724266
I know the 2010 R3 download form their file connect had problems, the fiel size wasnt correct and was causing install issues. Tech support directed me to a link where I could download a working version, (dont know why they just cant use that link instead)!

Make sure you do a backup of the "Data" and "Catalogs" folder just in case something goes wrong during the uninstall\reinstall.
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by:IACubed Helpdesk
ID: 38726301
Ok so I uninstalled fine, backuped up the licence and the data and catalog folders. now when im trying to reinstall I get an error when getting to the sql part.

12-27-2012,14:35:27 : V-225-206: SQL Network Interfaces: Error Locating Server/Instance Specified [xFFFFFFFF]. An error has occurred while establishing a connection to the server. When connecting to SQL Server 2005, this failure may be caused by the fact that under the default settings SQL Server does not allow remote connections. Login timeout expired ***To search for information about this error, click here
12-27-2012,14:35:27 : V-225-226: Unable to connect to SQL Server. ***To search for information about this error, click here


I chose both the option to connect to an existing one and create a new express one but fails for both.

any ideas please?
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by:chubby_informer
ID: 38726723
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by:IACubed Helpdesk
ID: 38726922
sadly is does not as the installation does not complete.

thanks anyway
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chubby_informer earned 500 total points
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