Solved

PDF creator

Posted on 2012-12-27
12
660 Views
Last Modified: 2013-01-30
Every time a user or administrator login to Windows server 2003 while launching the PDFCreator getting window like "Please wait while windows configures PDFCreator 0.9.8". ONLY for administrators this configuration will complete and PDF creator will launch. However, for users this congiguration will fail.

Question:

Why PDF creator is trying to configure every time a user or admin try to open or use print to PDF opetion on server. Also, we notices on the server eventvwr it says  "Unable to find HKEY_Current_user/Software/ PDFcreator/Autosave driectory" not available. Also, we check autosave is not enabled in Adobe PDF creator software.

Troubleshooting:

Tried reinstalling PDF creator

Gave full access to the PDFCreator.exe
0
Comment
Question by:Murali
  • 6
  • 6
12 Comments
 
LVL 23

Expert Comment

by:Thomas Grassi
ID: 38723794
Who was logged on when the install was done?
Adobe products usually requires a restart of the OS after updates and installs.
Was the server restarted after the install?
How many users logon to this server?
We do not allow any user to logon to a server to run an application.
Have you thought about installing this on a windows computer?
0
 
LVL 10

Author Comment

by:Murali
ID: 38724135
This is a citrix sever and we have users connect to the server through ICA channel. Application installed by a administrator manually on the server. We have restarted the server before and after install. Application reinstall also same issue.
0
 
LVL 23

Expert Comment

by:Thomas Grassi
ID: 38724230
Have you seen this?
http://www.adobe.com/content/dam/Adobe/en/devnet/acrobat/pdfs/citrix_9.pdf

Does this apply to your configuration?
0
Secure Your Active Directory - April 20, 2017

Active Directory plays a critical role in your company’s IT infrastructure and keeping it secure in today’s hacker-infested world is a must.
Microsoft published 300+ pages of guidance, but who has the time, money, and resources to implement? Register now to find an easier way.

 
LVL 10

Author Comment

by:Murali
ID: 38724348
Actually this is not a Abobe product. PDF creator is free application.
0
 
LVL 23

Expert Comment

by:Thomas Grassi
ID: 38724401
Ok then I would think that that product will not work on a citrix server.

What happens if you logon to the server directly with your account ?

Have you tried this product on a local machine first?
0
 
LVL 10

Author Comment

by:Murali
ID: 38724422
First: This happens only on some citrix servers. Other citrix servers works fine.

If I login with my admin account to the server and try to print to PDF it says "Please wait while windows configures PDFCreator 0.9.8".
0
 
LVL 23

Expert Comment

by:Thomas Grassi
ID: 38724564
what happens if you do start run and type PDFCreator.exe then hit enter?
0
 
LVL 10

Author Comment

by:Murali
ID: 38724723
When I run PDFcreator.exe from run it says "Please wait while windows configures PDFCreator 0.9.8".
0
 
LVL 23

Expert Comment

by:Thomas Grassi
ID: 38724758
Does control panel installed programs list this product as installed?

Try running the Windows Installer Cleanup utility - http://support.microsoft.com/kb/555175
0
 
LVL 10

Accepted Solution

by:
Murali earned 0 total points
ID: 38725136
I think we are able to reoslve the issue.

Solution: Uninstall PDF creator. And search for any "PDFCreator" entries in registry and delete them.

Reboot the server.

Reinstall PDFCreator

Reboot the server.


It is now Working... Thanks for yout time and assitance.
0
 
LVL 23

Expert Comment

by:Thomas Grassi
ID: 38725458
Glad it is working
0
 
LVL 10

Author Closing Comment

by:Murali
ID: 38834592
The only solution for this issue I could see is, uninstall and wipe the registry for PDF creater and reinstall...
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

One of the questions I get asked again and again is how to validate a field value in an AcroForm with a custom validation script. Adobe provided a lot of infrastructure to do that with just a simple script. Let’s take a look at how to do that wit…
PDF files have been in the limelight due to its unmatched features.  Personal documents, emails, business reports and eBooks are all converted into PDF files owing to peerless features provided by it. Adding watermark to a PDF file is a method to se…
In this second video of the Xpdf series, we discuss and demonstrate the PDFimages utility, which, in a single command, is able to extract all the images from a PDF file and save each one in a separate image file (PBM, PPM, or JPG). Download and inst…
In a recent question (https://www.experts-exchange.com/questions/28997919/Pagination-in-Adobe-Acrobat.html) here at Experts Exchange, a member asked how to add page numbers to a PDF file using Adobe Acrobat XI Pro. This short video Micro Tutorial sh…

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question