PDF creator

Murali
Murali used Ask the Experts™
on
Every time a user or administrator login to Windows server 2003 while launching the PDFCreator getting window like "Please wait while windows configures PDFCreator 0.9.8". ONLY for administrators this configuration will complete and PDF creator will launch. However, for users this congiguration will fail.

Question:

Why PDF creator is trying to configure every time a user or admin try to open or use print to PDF opetion on server. Also, we notices on the server eventvwr it says  "Unable to find HKEY_Current_user/Software/ PDFcreator/Autosave driectory" not available. Also, we check autosave is not enabled in Adobe PDF creator software.

Troubleshooting:

Tried reinstalling PDF creator

Gave full access to the PDFCreator.exe
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Thomas GrassiSystems Administrator

Commented:
Who was logged on when the install was done?
Adobe products usually requires a restart of the OS after updates and installs.
Was the server restarted after the install?
How many users logon to this server?
We do not allow any user to logon to a server to run an application.
Have you thought about installing this on a windows computer?

Author

Commented:
This is a citrix sever and we have users connect to the server through ICA channel. Application installed by a administrator manually on the server. We have restarted the server before and after install. Application reinstall also same issue.
Thomas GrassiSystems Administrator

Commented:
Have you seen this?
http://www.adobe.com/content/dam/Adobe/en/devnet/acrobat/pdfs/citrix_9.pdf

Does this apply to your configuration?
Become a Certified Penetration Testing Engineer

This CPTE Certified Penetration Testing Engineer course covers everything you need to know about becoming a Certified Penetration Testing Engineer. Career Path: Professional roles include Ethical Hackers, Security Consultants, System Administrators, and Chief Security Officers.

Author

Commented:
Actually this is not a Abobe product. PDF creator is free application.
Thomas GrassiSystems Administrator

Commented:
Ok then I would think that that product will not work on a citrix server.

What happens if you logon to the server directly with your account ?

Have you tried this product on a local machine first?

Author

Commented:
First: This happens only on some citrix servers. Other citrix servers works fine.

If I login with my admin account to the server and try to print to PDF it says "Please wait while windows configures PDFCreator 0.9.8".
Thomas GrassiSystems Administrator

Commented:
what happens if you do start run and type PDFCreator.exe then hit enter?

Author

Commented:
When I run PDFcreator.exe from run it says "Please wait while windows configures PDFCreator 0.9.8".
Thomas GrassiSystems Administrator

Commented:
Does control panel installed programs list this product as installed?

Try running the Windows Installer Cleanup utility - http://support.microsoft.com/kb/555175
Commented:
I think we are able to reoslve the issue.

Solution: Uninstall PDF creator. And search for any "PDFCreator" entries in registry and delete them.

Reboot the server.

Reinstall PDFCreator

Reboot the server.


It is now Working... Thanks for yout time and assitance.
Thomas GrassiSystems Administrator

Commented:
Glad it is working

Author

Commented:
The only solution for this issue I could see is, uninstall and wipe the registry for PDF creater and reinstall...

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial