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Murali
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PDF creator

Every time a user or administrator login to Windows server 2003 while launching the PDFCreator getting window like "Please wait while windows configures PDFCreator 0.9.8". ONLY for administrators this configuration will complete and PDF creator will launch. However, for users this congiguration will fail.

Question:

Why PDF creator is trying to configure every time a user or admin try to open or use print to PDF opetion on server. Also, we notices on the server eventvwr it says  "Unable to find HKEY_Current_user/Software/ PDFcreator/Autosave driectory" not available. Also, we check autosave is not enabled in Adobe PDF creator software.

Troubleshooting:

Tried reinstalling PDF creator

Gave full access to the PDFCreator.exe
Adobe Acrobat

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Last Comment
Murali

8/22/2022 - Mon
Member_2_6492660_1

Who was logged on when the install was done?
Adobe products usually requires a restart of the OS after updates and installs.
Was the server restarted after the install?
How many users logon to this server?
We do not allow any user to logon to a server to run an application.
Have you thought about installing this on a windows computer?
Murali

ASKER
This is a citrix sever and we have users connect to the server through ICA channel. Application installed by a administrator manually on the server. We have restarted the server before and after install. Application reinstall also same issue.
Member_2_6492660_1

Have you seen this?
http://www.adobe.com/content/dam/Adobe/en/devnet/acrobat/pdfs/citrix_9.pdf

Does this apply to your configuration?
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Murali

ASKER
Actually this is not a Abobe product. PDF creator is free application.
Member_2_6492660_1

Ok then I would think that that product will not work on a citrix server.

What happens if you logon to the server directly with your account ?

Have you tried this product on a local machine first?
Murali

ASKER
First: This happens only on some citrix servers. Other citrix servers works fine.

If I login with my admin account to the server and try to print to PDF it says "Please wait while windows configures PDFCreator 0.9.8".
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Member_2_6492660_1

what happens if you do start run and type PDFCreator.exe then hit enter?
Murali

ASKER
When I run PDFcreator.exe from run it says "Please wait while windows configures PDFCreator 0.9.8".
Member_2_6492660_1

Does control panel installed programs list this product as installed?

Try running the Windows Installer Cleanup utility - http://support.microsoft.com/kb/555175
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Murali

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Member_2_6492660_1

Glad it is working
Murali

ASKER
The only solution for this issue I could see is, uninstall and wipe the registry for PDF creater and reinstall...