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PDF creator

Posted on 2012-12-27
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Last Modified: 2013-01-30
Every time a user or administrator login to Windows server 2003 while launching the PDFCreator getting window like "Please wait while windows configures PDFCreator 0.9.8". ONLY for administrators this configuration will complete and PDF creator will launch. However, for users this congiguration will fail.

Question:

Why PDF creator is trying to configure every time a user or admin try to open or use print to PDF opetion on server. Also, we notices on the server eventvwr it says  "Unable to find HKEY_Current_user/Software/ PDFcreator/Autosave driectory" not available. Also, we check autosave is not enabled in Adobe PDF creator software.

Troubleshooting:

Tried reinstalling PDF creator

Gave full access to the PDFCreator.exe
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Question by:Murali
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Expert Comment

by:Thomas Grassi
ID: 38723794
Who was logged on when the install was done?
Adobe products usually requires a restart of the OS after updates and installs.
Was the server restarted after the install?
How many users logon to this server?
We do not allow any user to logon to a server to run an application.
Have you thought about installing this on a windows computer?
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Author Comment

by:Murali
ID: 38724135
This is a citrix sever and we have users connect to the server through ICA channel. Application installed by a administrator manually on the server. We have restarted the server before and after install. Application reinstall also same issue.
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Expert Comment

by:Thomas Grassi
ID: 38724230
Have you seen this?
http://www.adobe.com/content/dam/Adobe/en/devnet/acrobat/pdfs/citrix_9.pdf

Does this apply to your configuration?
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Author Comment

by:Murali
ID: 38724348
Actually this is not a Abobe product. PDF creator is free application.
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Expert Comment

by:Thomas Grassi
ID: 38724401
Ok then I would think that that product will not work on a citrix server.

What happens if you logon to the server directly with your account ?

Have you tried this product on a local machine first?
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Author Comment

by:Murali
ID: 38724422
First: This happens only on some citrix servers. Other citrix servers works fine.

If I login with my admin account to the server and try to print to PDF it says "Please wait while windows configures PDFCreator 0.9.8".
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Expert Comment

by:Thomas Grassi
ID: 38724564
what happens if you do start run and type PDFCreator.exe then hit enter?
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Author Comment

by:Murali
ID: 38724723
When I run PDFcreator.exe from run it says "Please wait while windows configures PDFCreator 0.9.8".
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Expert Comment

by:Thomas Grassi
ID: 38724758
Does control panel installed programs list this product as installed?

Try running the Windows Installer Cleanup utility - http://support.microsoft.com/kb/555175
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Accepted Solution

by:
Murali earned 0 total points
ID: 38725136
I think we are able to reoslve the issue.

Solution: Uninstall PDF creator. And search for any "PDFCreator" entries in registry and delete them.

Reboot the server.

Reinstall PDFCreator

Reboot the server.


It is now Working... Thanks for yout time and assitance.
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Expert Comment

by:Thomas Grassi
ID: 38725458
Glad it is working
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Author Closing Comment

by:Murali
ID: 38834592
The only solution for this issue I could see is, uninstall and wipe the registry for PDF creater and reinstall...
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