receiver prompts the user to login when user opens published desktop

MOQINFRA
MOQINFRA used Ask the Experts™
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When a user logs in to the published Desktop  (XenApp 6.5) the Receiver doesnt automatically log the user in , so that the user gets the applications in start menu


As checked the receiver doesnt fetch the URL for the WebInterface
We have xenapp 6.5 and receiver 3.3
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did you installed the rollup pack in your xenapp servers?  if not please install and check and also check citrix forum discussion too http://forums.citrix.com/thread.jspa?threadID=311905

Author

Commented:
yes we have Rollup 1 applied on all servers.
CoralonSenior Citrix Engineer

Commented:
There is a policy for the newer versions of the receiver that you have to enable.

Use the icaclient.adm that comes with the receiver.
In the computer section under Administrative Templates | Citrix, there is one called "Enable local authentication" or something like that.. you need that to enable passthrough on the receiver itself.  I have no idea why Citrix changed that, but they did :-(

Coralon
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Author

Commented:
The policy is enabled already


I am not sure why the receiver doesnt get the URL automatically.
CoralonSenior Citrix Engineer

Commented:
Are you setting the URL by policy?  

Coralon

Author

Commented:
I did put a policy as well which adds the url in the registry.

Is there any better way to do this
CoralonSenior Citrix Engineer

Commented:
What's the location in the registry?  Typically, you will want this in HKLM.. it can also go in HKCU, and truthfully, I forget which one overrides the other.

Coralon
The following Citrix KB article list the steps needs to deploy Citrix Receiver 3.3 via Group Policy, make sure you cover all steps listed:

http://support.citrix.com/article/CTX134280

Author

Commented:
@Coralon

the registry key is for Users

HKCU\Software\Citrix\PNAgent

We are creating a value "ServerURLCopy"

And then input the URL for Web Interface

this is applied to each user login to the Citrix servers
Here's a suggestion..

You stated that you are specifying the URL value in HKCU\Software\Citrix\PNAgent, is it possible the Citrix receiver when lauched, is looking for the URL address in the following location instead.. HKCU\Software\Wow6432Node\Citrix\PNAgent

Author

Commented:
I couldnt find any such key on our systems.
Try to manually create recreate all settings in HKCU\Software\Wow6432Node\Citrix\PNAgent under HKCU\Software\Wow6432Node\Citrix\PNAgent

If that doesn't work try to the same process for HKLM

Author

Commented:
But none of the machines have this key.
What OS are they running?

Author

Commented:
win 7 x64 and win 2008 R2
No machine have these keys
I had a simlar problem with the Citrix Client on my 64bit systems.  Long story short I found the Citrix client was getting through off becuase of the WOW6432Node key in the registry.
SInce these are 64bit systems you must have the Wow6432Node key..

See if this forum thread helps you.. http://forums.citrix.com/message.jspa?messageID=1698647

Author

Commented:
Thanks a lot , i will try to add the Wow6432Node

I never saw this key on any of our systems.
Lets see if creating the key helps.
You should not have to create the Wow6432Node resgistry key. This is present ONLY on 64-bit systems

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