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opening pdf's in outlook 2010 using adobe reader

Posted on 2012-12-27
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Last Modified: 2013-01-01
i have a user that trys to open a pdf and the mouse starts spining like no tomorrow. I look in the task manager and it starts creating numerous instances of explorer. How can i fix this? I looked at the pdf using the same software on my system and it works fine.  Please help!!!
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Question by:TechyT
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6 Comments
 
LVL 7

Expert Comment

by:mmicha
ID: 38723879
A few tips...  I'd first see if you can launch the pdf software outside of Microsoft Outlook.  As well as test opening a pdf using that route.

If that works, you may want to test a different email with an attached pdf in Outlook to see if it is just that email causing the hanging on the system.

You may want to uninstall and reinstall the pdf reader software, or try an alternative software if it cannot be fixed using that solution.

This type of thing can be tricky to pinpoint, hopefully my tips can get you going...
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LVL 9

Expert Comment

by:David Carr
ID: 38723883
You may want to change the Program Associations for PDF files on the users machine.

1.  Please save a PDF file to the users hard drive. Using Windows Explorer, navigate to the PDF file. Hover over the file with your mouse.

 2. Open the default programs prompt. Right-click on the icon your mouse is hovering over. In the pop-up window, scroll to the "Open With.." header. Using your mouse, navigate down to the bottom of the list and select "Choose Default Program."
 
3.Select a program for the file to be associated with. Choose Adobe Reader from either the "Recommended Programs" list or the "Other Programs" list.

4.Finalize the file association. At the bottom of the window, select the checkbox next to the option that says, "Always Use This Program to Open Files of This Type." Click "OK' to complete the file association process.
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Author Comment

by:TechyT
ID: 38723912
tried that.  saved file to local hd an checked file association.  it opens up.  however when the user clicks on the file in outlook. the mouse spins an nothing opens.  look in task manager an see about 10 or more instances of explorer. I have uninstalled an reinstalled adobe reader x.
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LVL 7

Expert Comment

by:mmicha
ID: 38723933
You want to try creating a new profile for the user in Microsoft Outlook if you are on Exchange Server and after downloading the mail test and see if you can open the pdf.
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Accepted Solution

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TechyT earned 0 total points
ID: 38724124
fixed. had to fix the registry keys and then reassign adobe back.
here is the fix i used.
http://www.sevenforums.com/tutorials/19449-default-file-type-associations-restore.html
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Author Closing Comment

by:TechyT
ID: 38734227
only solution that i found to work
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