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Network drive cannot be found on a Mac

Posted on 2012-12-27
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Last Modified: 2013-04-15
Greetings,

We have someone using a Macintosh with Mac OSX Lion 10.5.2 and we made an upgrade on our servers and the name was changed.

He does have access to the new share but every time he logs on, he receives a message that the network path (pointing to the old server) cannot be found.

I tried the solution proposed on that site : https://discussions.apple.com/thread/2412372?start=0&tstart=0  with no luck.

The thing that gets me puzzle though is that path: Library/Preferences/loginwindow.plist  does not contain the loginwindows.plist file the forum is referring to. I made a research of the file with only the name login or plist and i have results but actually not the file i'm looking for (loginwindow.plist).

I also went to system preferences -> user and group -> slected his username (he have administrative rights) and then went on items tab. The old server is there but the  -  sign to remove it is grayed out.

Other options was to disable file sharing but no luck with that solution either. In the finder, i have disconnected the server but it still cannot be removed from the system preference even after a reboot.

Any suggestions ?

Thanks
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Comment
Question by:richelieuhq
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LVL 53

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by:strung
strung earned 500 total points
ID: 38724462
There are two different Library folders on a Mac. You may be looking at the wrong one. One is for all users and is found at:

/library

and the other is for the particular user who is logged in, which is found at

~/library

You can go to either by clicking on the desktop to make sure you are in Finder, then pulling down the GO menu to GO TO FOLDER and typing in one of the two addresses above.
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LVL 53

Assisted Solution

by:strung
strung earned 500 total points
ID: 38724468
Also, check the contents of

/library/startupitems

and

~/library/startupitems
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LVL 53

Assisted Solution

by:strung
strung earned 500 total points
ID: 38724508
P.S. when you said the startup item was greyed out, had you unlocked the prefs panel by clicking on the lock icon at the bottom left?
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LVL 53

Assisted Solution

by:strung
strung earned 500 total points
ID: 38724517
If that doesn't solve the problem, try moving the following file to the desktop and rebooting:

~/Library/Preferences/com.apple.loginitems.plist
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LVL 53

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by:strung
strung earned 500 total points
ID: 38724520
(The system will create a new plist file on reboot, and you will have to add back in the rest of your startup items manually)
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LVL 53

Assisted Solution

by:strung
strung earned 500 total points
ID: 38724524
Alternatively, you could edit the plist file using a plist editor:

http://www.softpedia.com/get/Programming/File-Editors/plist-Editor-for-Windows.shtml

then put it back where you got it from.
0
 

Author Comment

by:richelieuhq
ID: 38752669
Hi,

As you indicated, the loginwindow.plist file was in ~/library so that part is done. I'm rebooting and i'll see if it will solve the problem.

As for the greyed out item, it is unlocked and i tried again today with no luck to remove the path of the invalid drive.

Well if deleting the loginwindow.plist solved the pop-up box of missing drive problem, i presume when i look back in the startup items it won't be there anymore.

I'll come back to you with the results.

Thanks again!
0
 

Author Comment

by:richelieuhq
ID: 38752918
removing the loginwindow.plist did not solve the issue.

I have joined a print screen of the greyed out item i was referring to. I have moved the following file on the desktop: ~/Library/Preferences/com.apple.loginitems.plist

I will see if after a reboot the problem is solved.

Thanks for the help!
invalid-mapdrive.jpg
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LVL 53

Assisted Solution

by:strung
strung earned 500 total points
ID: 38752970
I think it was loginitems.plist I suggested you remove in my post, not loginwindow.plist.

Hope that works
0
 

Author Comment

by:richelieuhq
ID: 38755088
I did the  loginwindow.plist because it was proposed on another forum. I wanted to see the result with that file before trying with the file you proposed.

Since the problem remains, i will try with loginitems.plist and will come back to you.

Thanks!
0
 

Author Comment

by:richelieuhq
ID: 38779029
I try the solution with moving  ~/Library/Preferences/com.apple.loginitems.plist  on the desktop.

The problem remains.

I do think that if i manage to solve the greyed out items i was referring to in an earlier comment, i will solve the problem.

Do you have suggestions to solve that scenario ?
0
 
LVL 53

Assisted Solution

by:strung
strung earned 500 total points
ID: 38779206
Did you reboot after moving the plist to the desktop? That should remove the greyed out item?

Also, delete:

/Library/Preferences/com.apple.loginitems.plist

(same as before but without the ~ )
0
 

Author Comment

by:richelieuhq
ID: 38826882
Greetings,

On the /Library/Preferences/  the com.apple.loginitems.plist does not exist (see attached picture)

I did reboot after removing the ~/Library/Preferences/com.apple.loginitems.plist but no luck
loginitem.jpg
0
 

Author Comment

by:richelieuhq
ID: 38852576
Greetings,

Do you have other suggestions for this issue ?


Thanks
0
 

Author Comment

by:richelieuhq
ID: 39024928
Hi,

Is there any other solutions to try for this problem ? I have been waiting over a month for a reply from you.


Thanks
0
 
LVL 53

Assisted Solution

by:strung
strung earned 500 total points
ID: 39029498
What happens when you click on the yellow triangle to the right of the log in item in the Users and Groups prefs fuel?
0
 
LVL 53

Assisted Solution

by:strung
strung earned 500 total points
ID: 39029504
Are you using AD? If so, see the last post here:

https://discussions.apple.com/thread/1736702?start=0&tstart=0
0
 
LVL 53

Assisted Solution

by:strung
strung earned 500 total points
ID: 39029513
Also try right clicking on the log in item in question and choose "reveal in finder". You may be able to delete it from Finder.
0
 

Author Comment

by:richelieuhq
ID: 39066438
Hi,

When i right-click the yellow triangle, nothing happens.

When i changed the path of his private folder in Active Directory, i logued off and logued back in and the message did not appear. Then i restarted the Mac and the error message is still there.

And i still cannot select the login item and click on the  - sign
thanks
0
 

Accepted Solution

by:
richelieuhq earned 0 total points
ID: 39066976
I took a guess and check for updates (i checked before with no result) but now, one security update was found... and it solved the problem.

After rebooting still no message at last! Went to verify in the preference and login item and the right path is there but still cannot select or click on the - sign.

The user is happy with that so we can close this ticket.
0
 

Author Closing Comment

by:richelieuhq
ID: 39079802
I choosed to try update (again) and it was not proposed here. The suggestin to verify in AD for the path of the folder is the other part of the solution.


Thanks
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