Exchange rejecting some emails
Hi Experts,
I got a user (company owner) complaining about some emails not getting delivered to his mailbox.
I made 2 tests - one internal and one external, and both got into his mailbox.
Some hours later he still complained about the same problem. I decided to do the same test and for my surprise the external email was rejected:
As the error stamp, i guess it was the exchange anti spam, "ip block list provider" . Am I right?
How can I track emails that are been rejected from my Exchange?
Some tips to set a correct anti-spam configuration? I mean, i want a "light" configuration... i prefer that some spam get into my organization than legitime email get rejected.
I got a user (company owner) complaining about some emails not getting delivered to his mailbox.
I made 2 tests - one internal and one external, and both got into his mailbox.
Some hours later he still complained about the same problem. I decided to do the same test and for my surprise the external email was rejected:
Delivery to the following recipient failed permanently:
user@domain.com.br
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 5.7.1 Recipient not authorized, your IP has been found on a block list (state 13).
----- Original message -----
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=gmail.com; s=20120113;
h=mime-version:from:date:message-id: subject:to :content-t ype;
bh=sxzAeW7DhYENUzSfORdk57/tYPLF2zAHi dHj+XmQuho =;
b=I7VeKi2z+XVx/Glh8tOm+U15gebMrg+s4b /pthBSnyto 3HM2RdgKmC Dd705u3xg6 YF
fRGRprBW+dapNsFJaAGqRoAbKKrJf71/HhQx szVoaZ8cYZ Y4ol+ZBaP9 slAV3JAezS rM
ecgWkwV4Znzqoaak2fOBgMaS7JYIYYsLBKJn bHVIcU81i4 yCVOsqvm1j t3lm8kVrYJ Ie
hlqW93ug7T0oMiN/KzvfmvVHFYBthyabyHam 9ArnRmXn7u VaA2Xvgr4B XncS7e1T4W sW
6n51EO4q1QTBpd1vbasx6m5yQ2rek0Z6GuDf 0ERUIIkhjm mfiKG/eUho sLF5nj6P0q Tm
fGiA==
Received: by 10.66.87.202 with SMTP id ba10mr91245589pab.72.1356628326928;
Thu, 27 Dec 2012 09:12:06 -0800 (PST)
MIME-Version: 1.0
Received: by 10.66.149.231 with HTTP; Thu, 27 Dec 2012 09:11:51 -0800 (PST)
From: =?ISO-8859-1?Q?Vin=EDcius_Dell=27Agl io?= <my_email@gmail.com>
Date: Thu, 27 Dec 2012 14:11:51 -0300
Message-ID: <CANBu4pX2GKbVtM+z5E874fdZM20XtUM9-2 _vgkeb+0dE 3ci4oA@mai l.gmail.co m>
Subject: Teste externo
To: monteiro <user@domain.com.br>
Content-Type: multipart/alternative; boundary=f46d042fddce84cf7804d1d8a5f f
As the error stamp, i guess it was the exchange anti spam, "ip block list provider" . Am I right?
How can I track emails that are been rejected from my Exchange?
Some tips to set a correct anti-spam configuration? I mean, i want a "light" configuration... i prefer that some spam get into my organization than legitime email get rejected.
ASKER
Rancy, in that case it should be gmail ip. I doubt it is in any black list....
Look if its your IP and the Recipient Domain has that it would still no harm checking and ensuring your fine ..... and anyways they can well be as these Public domains have a lot of issue with email as i have seen over the years
- Rancy
- Rancy
ASKER
I didnt understand very well your last post, but i checked my IP as well... I am not in any black list.
The NDR that you have posted is not an Exchange NDR.
Therefore it is coming from something else.
Furthermore, if the problem was from the Exchange server then all email would be rejected.
Check your MX records, ensure that you have only one. If you have more than one, where does the other one go? That is probably the source of the problem.
Simon.
Therefore it is coming from something else.
Furthermore, if the problem was from the Exchange server then all email would be rejected.
Check your MX records, ensure that you have only one. If you have more than one, where does the other one go? That is probably the source of the problem.
Simon.
ASKER
This NDR was from google. I sent a test email from gmail to my company mailbox.
My MX is OK. Got only one.
My MX is OK. Got only one.
I know the NDR is from Google, that is how NDRs work in most cases, they are generated by the server sending the email. However the message in the NDR is generated by the recieving email - the text in the NDR is NOT from Exchange. That means it is either from another server or a third party product installed on your Exchange server.
Have you ever had more than one MX record?
Simon.
Have you ever had more than one MX record?
Simon.
ASKER
I had some missconfiguration but it was sometime ago...
Check yourself: acaoinformatica.com.br
Is is ok. And as I can see, only one mailbox had this problem... at least only one user complained..
Check yourself: acaoinformatica.com.br
Is is ok. And as I can see, only one mailbox had this problem... at least only one user complained..
It isn't a per mailbox error, as the message is being rejected at the point of delivery. It isn't Exchange, so it has to be something else.
Simon.
Simon.
Check Exchange SPAM policies.
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ASKER
No solution for the problem was found and the problem did not happen, so we cant try to solve it anymore.
ASKER