Restoring an Exchange 2007 mailbox from a StorageCraft ShadowProtect backup

My company needs to restore an individuals mailbox. It is believed that they deleted some important emails right before leaving the company. I have a backup of my exchange 2007 server using StorageCraft ShadowProtect Server Edition version 3.5.2.5266. I can mount my backup from the date specified and see my mailbox database.edb and the logs folder. I have created a recovery storage group on the exchange server and copied the .edb file and the logs into the RSG folders but I can't get the database to mount, the database is "dirty" even after running eseutil. There is also a log signature discrepancy error. Any direction on this matter is appreciated.

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vSolutionsIT

8/22/2022 - Mon

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vSolutionsIT

12/27/2012

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Manpreet SIngh Khatra

12/27/2012

What is the details of eseutil /mh ?
Is the logs required in location ?

Did you try to run eseutil /cc to bring the DB into clean shutdown ?

- Rancy

dave1184

12/27/2012

ASKER

vsolutionsit:
I used the Microsoft Exchange Troubleshooting assistant which runs /p and /d
database size is 75gb
shadowprotect is vssaware
I dont have the ontrack license.
Rancy and vsolutions: here is the details from /mh
D:\Exchange\First Storage Group\RSG20121224100120>eseutil /mh "mailbox database.
edb"

Extensible Storage Engine Utilities for Microsoft(R) Exchange Server
Version 08.02
Copyright (C) Microsoft Corporation. All Rights Reserved.

Initiating FILE DUMP mode...
Database: mailbox database.edb

File Type: Database
Format ulMagic: 0x89abcdef
Engine ulMagic: 0x89abcdef
Format ulVersion: 0x620,12
Engine ulVersion: 0x620,12
Created ulVersion: 0x620,12
DB Signature: Create time:12/27/2012 10:00:06 Rand:2005115381 Computer:
cbDbPage: 8192
dbtime: 2742944374 (0xa37e0276)
State: Dirty Shutdown
Log Required: 0-0 (0x0-0x0)
Log Committed: 0-0 (0x0-0x0)
Streaming File: No
Shadowed: Yes
Last Objid: 663882
Scrub Dbtime: 0 (0x0)
Scrub Date: 00/00/1900 00:00:00
Repair Count: 6
Repair Date: 12/27/2012 10:00:06
Old Repair Count: 0
Last Consistent: (0x0,0,0) 00/00/1900 00:00:00
Last Attach: (0x0,0,0) 12/27/2012 10:00:06
Last Detach: (0x0,0,0) 00/00/1900 00:00:00
Dbid: 1
Log Signature: Create time:00/00/1900 00:00:00 Rand:0 Computer:
OS Version: (5.2.3790 SP 2 NLS 1.1)

Previous Full Backup:
Log Gen: 0-0 (0x0-0x0)
Mark: (0x0,0,0)
Mark: 00/00/1900 00:00:00

Previous Incremental Backup:
Log Gen: 0-0 (0x0-0x0)
Mark: (0x0,0,0)
Mark: 00/00/1900 00:00:00

Previous Copy Backup:
Log Gen: 0-0 (0x0-0x0)
Mark: (0x0,0,0)
Mark: 00/00/1900 00:00:00

Previous Differential Backup:
Log Gen: 0-0 (0x0-0x0)
Mark: (0x0,0,0)
Mark: 00/00/1900 00:00:00

Current Full Backup:
Log Gen: 0-0 (0x0-0x0)
Mark: (0x0,0,0)
Mark: 00/00/1900 00:00:00

Current Shadow copy backup:
Log Gen: 0-0 (0x0-0x0)
Mark: (0x0,0,0)
Mark: 00/00/1900 00:00:00

cpgUpgrade55Format: 0
cpgUpgradeFreePages: 0
cpgUpgradeSpaceMapPages: 0

ECC Fix Success Count: none
Old ECC Fix Success Count: none
ECC Fix Error Count: none
Old ECC Fix Error Count: none
Bad Checksum Error Count: none
Old bad Checksum Error Count: none

Operation completed successfully in 0.47 seconds.

dave1184

12/27/2012

ASKER

tried to run /cc
D:\Exchange\First Storage Group\RSG20121224100120>eseutil /cc "mailbox database.
edb"

Extensible Storage Engine Utilities for Microsoft(R) Exchange Server
Version 08.02
Copyright (C) Microsoft Corporation. All Rights Reserved.

Using restore environment
Restore log file: D:\Exchange\First Storage Group\RSG20121224100120\mailbox d
atabase.edb

Operation terminated with error -939586631 (The restore environment information
isn't found or can not be opened.
) after 0.16 seconds.

Your help has saved me hundreds of hours of internet surfing.

fblack61

dave1184

12/27/2012

ASKER

I have tried to repair this about 6 times at this point, should I start fresh from my backup again? Also the exchange environment is very critical, I cant do anything that is going to bring the live database down.

vSolutionsIT

12/27/2012

the database doesn't required any logs.
Run eseutil /p manually against this db, then run eseutil /mh and check if it still shows in dirty shutdown. in that case you will have to mount another image and use db from it.

dave1184

12/27/2012

ASKER

before running /p should I move this to another folder or leave in the RSG folder that was created?

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vSolutionsIT

12/27/2012

leaving it in RSG folder is fine. If you are repairing it in RSG folder itself then after the eseutil /p complets you will have to remove all the log files from the RSG folder(They got created when you attempted to mount db in RSG earlier).

vSolutionsIT

12/27/2012

Since EXTRA already tried executing eseutil commands on it,I will recommend to copy the databse again from the backup and run eseutil /p on it.