Internet Explorer, Windows 8 64, Desktop version - This Page Can't Be Displayed error

atroutcatcher
atroutcatcher used Ask the Experts™
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Hello.  We are unable to open web pages in Internet Explorer (the desktop version) on a Windows 8 laptop.  We can consistently open pages in the Internet Explorer app.

Occasionally and without pattern, the IE desktop version will open a page but then revert to the "This Page Can't Be Displayed" error.

We have reset IE but the problem persists.

Suggestions?
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Scott ThompsonComputer Technician / Owner
Commented:
Check any addons that you might have installed. Go to tools, manage Addons.  You can also try loading Internet Explorer (no addons) and see if the issue occurs. Not positive if Windows 8 has that option though.
Robert RComputer Service Technician
Commented:
how do you connect to the internet, do connect wirelessly or wired, do you connect directly to a router or to a cable modem?
Top Expert 2013
Commented:
atroutcatcher--Perhaps of help
http://support.microsoft.com/kb/956196

" We can consistently open pages in the Internet Explorer app."   ????
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Author

Commented:
connecting to the network with a wired connection which is directly to a century link router (4 port switch on the rear).  have tried wireless too and same result so far.

will see if i can view the add-ons too.

Author

Commented:
jcimarron - the windows 8 'app' on the start/primary screen - struggling with verbiage.  the application opens and works fine.  it's just somewhat strange to operate for the person i'm working with at the moment.

will have a look at the article you included.

many thanks.
For the record on this, the client left town with the problem and it was never resolved.  He's somewhere in California now, so not sure what to do with the question....lame, I know.

Author

Commented:
Because I did most of the leg work and a true solution never emerged.
Top Expert 2013

Commented:
atroutcatcher--Thanks.  Most generous.

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