troubleshooting Question

Dell 1350cnw printer reporting paper jam but no visible paper jammed. Help!

Avatar of Brent Johnson
Brent JohnsonFlag for United States of America asked on
HardwarePrinters and ScannersPeripheralsDell
7 Comments1 Solution5432 ViewsLast Modified:
Hello experts,

We have this Dell 1350cnw laser printer that is actually only about 3 months old.  Well it is giving "remove paper jam error code: 077-901" and it will not go back to normal.  I've left the power cord out for 10+ minutes and still says the same thing.  Now I know the paper that was pulled out of it had a tiny corner missing so I'm sure that is somewhere inside of the printer, but I have no idea how to get to it.  Does someone know how to take this thing apart or how to cycle the rollers or how to do something at all to get it to work?  Any help would be greatly appreciated.
ASKER CERTIFIED SOLUTION
Scott C
Senior Engineer

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