Solved

Dell 1350cnw printer reporting paper jam but no visible paper jammed.  Help!

Posted on 2012-12-27
7
4,621 Views
Last Modified: 2016-11-23
Hello experts,

We have this Dell 1350cnw laser printer that is actually only about 3 months old.  Well it is giving "remove paper jam error code: 077-901" and it will not go back to normal.  I've left the power cord out for 10+ minutes and still says the same thing.  Now I know the paper that was pulled out of it had a tiny corner missing so I'm sure that is somewhere inside of the printer, but I have no idea how to get to it.  Does someone know how to take this thing apart or how to cycle the rollers or how to do something at all to get it to work?  Any help would be greatly appreciated.
0
Comment
Question by:Brent Johnson
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
7 Comments
 
LVL 31

Expert Comment

by:Scott C
ID: 38724927
Try using a can of air and a flash light to see if you can dislodge the piece of paper that was left behind.

It's probably blocking a sensor.  Unfortunately these types of printers aren't really meant to be serviced by the average person and the repair manuals are almost impossible to find.

You may also consider calling a qualified Dell printer repair person.  Although the price of the call might almost be the cost of the printer.
0
 
LVL 31

Expert Comment

by:Scott C
ID: 38724937
Take a look at this thread and see if any of the previous suggestions will help.
0
 

Author Comment

by:Brent Johnson
ID: 38724942
Did you forget a link? haha...
0
Ready to trade in that old firewall?

Whether you need to trade-up to a shiny new Firebox or just ready to upgrade from whatever appliance you're using now, WatchGuard has the right appliance for you! Find your perfect Firebox today with appliance sizing tool!

 
LVL 31

Accepted Solution

by:
Scott C earned 500 total points
ID: 38724950
Oopps.. Yes I did.

http://www.fixya.com/support/t9982852-dell_1350cnw_printer_paper_jam


According to the literature this printer has a 1 year warranty.  Give them a call and let Dell send someone out.

http://www.dell.com/downloads/emea/products/printer/datasheets/dell%201350cnw%20colour%20printer%20%20datasheet_en_v1%20hr.pdf
0
 
LVL 92

Expert Comment

by:nobus
ID: 38726246
did you remove the cartridge, and inspect there too ?
0
 

Author Closing Comment

by:Brent Johnson
ID: 38748042
Well sure enough, I went to Dell's support site and filled out their ownership transfer forms and after a brief game of phone tag, they sent me a tested refurbished .printer!  Thank you everyone for your help.
0
 

Expert Comment

by:munderwood99
ID: 38849307
"consider calling a qualified Dell printer repair person.  Although the price of the call might almost be the cost of the printer"

This site wants money for that kind of advice? Hah!
0

Featured Post

Revamp Your Training Process

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Stuck in voice control mode on your Amazon Firestick?  Here is how to turn it off!!!
Arrow Electronics was searching for a KVM  (Keyboard/Video/Mouse) switch that could display on one single monitor the current status of all units being tested on the rack.
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…

630 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question