I was referring to the ability to compose a message and then add an attachment. You cannot do this with an iPhone. You can only send an attachment by initiating the message from the attachment object itself.Sorry but you're still wrong. You CAN do this and have been able to since OS 3 or 4 I think.
They don't have the ability to do it. For example, if you want to send a picture from an iPhone you have to do it from the picture itself -- you can't attach the picture to an outgoing email. The same is true on some older Android devices and could only be corrected by using a different email app. So that is how to fix the problem... either use a different mail app or get them different phones.
It is true that using "Reply" instead of "Forward" will work -- so your users can use that instead and just change the "To" address when replying.
Jeff
TechSoEasy