Avatar of webfullcircle
webfullcircle
Flag for United States of America asked on

Weird attachment handling issue with mobile devices and Exchange 2003

We are having a weird issue with mobile devices and an Exchange 2003 box.  When you forward an email from mobile device that includes an attachment it sends the forwarded email with its attachment as an attached email instead of inline with the email and the only attachment being hte actually attached document.  This happens with any attachments (ie. pdf, doc, xls, docx.  I have changed in the exchange system manager the internet message format setting to never use exchange rich-text format, as I saw somewhere this may help but it did not.  Attachments are forwarded properly from OWA or outlook correctly it is just with mobile devices that this occurs (older andriod and iphone devices).  Also if you send an email with an attachment it sends it properly, or a reply sent properly it is just forwarded messages that do this with mobile devices.  Does anybody have any ideas on how to fix this weird issue.
ExchangeWindows Server 2003SBS

Avatar of undefined
Last Comment
Steve

8/22/2022 - Mon
Jeffrey Kane - TechSoEasy

The fact is that you also can't send an email with an attachment from one of those devices. (Initiated on the device, not forwarded).

They don't have the ability to do it.  For example, if you want to send a picture from an iPhone you have to do it from the picture itself -- you can't attach the picture to an outgoing email.  The same is true on some older Android devices and could only be corrected by using a different email app.  So that is how to fix the problem... either use a different mail app or get them different phones.

It is true that using "Reply" instead of "Forward" will work -- so your users can use that instead and just change the "To" address when replying.

Jeff
TechSoEasy
webfullcircle

ASKER
So there is no work around, it is the actual older mobile and iphone devices.  I will try out the Reply instead of Forward option and see how the client feels about it.
Jeffrey Kane - TechSoEasy

Right, it's the devices, not Exchange.  And there is a workaround -- use a 3rd-party email client app.

Jeff
TechSoEasy
I started with Experts Exchange in 2004 and it's been a mainstay of my professional computing life since. It helped me launch a career as a programmer / Oracle data analyst
William Peck
ASKER CERTIFIED SOLUTION
Steve

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
Jeffrey Kane - TechSoEasy

@totallytonto

I was referring to the ability to compose a message and then add an attachment.  You cannot do this with an iPhone.  You can only send an attachment by initiating the message from the attachment object itself.

Jeff
TechSoEasy
webfullcircle

ASKER
This is exactly what is occurring I tested from several different networks that use Exchange 2003 and they all behaved like this.  Thanks for your assistance.
Steve

@Webfullcircle,

No problem. Sorry I couldn't give you better news!

@Jeff,
I was referring to the ability to compose a message and then add an attachment.  You cannot do this with an iPhone.  You can only send an attachment by initiating the message from the attachment object itself.
Sorry but you're still wrong. You CAN do this and have been able to since OS 3 or 4 I think.
Tap the screen as if you intend to paste some text in and use the little arrows either side of  'cut/copy/paste' you get the option to insert a pic/video.
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.