troubleshooting Question

Weird attachment handling issue with mobile devices and Exchange 2003

Avatar of webfullcircle
webfullcircleFlag for United States of America asked on
ExchangeWindows Server 2003SBS
7 Comments1 Solution741 ViewsLast Modified:
We are having a weird issue with mobile devices and an Exchange 2003 box.  When you forward an email from mobile device that includes an attachment it sends the forwarded email with its attachment as an attached email instead of inline with the email and the only attachment being hte actually attached document.  This happens with any attachments (ie. pdf, doc, xls, docx.  I have changed in the exchange system manager the internet message format setting to never use exchange rich-text format, as I saw somewhere this may help but it did not.  Attachments are forwarded properly from OWA or outlook correctly it is just with mobile devices that this occurs (older andriod and iphone devices).  Also if you send an email with an attachment it sends it properly, or a reply sent properly it is just forwarded messages that do this with mobile devices.  Does anybody have any ideas on how to fix this weird issue.
ASKER CERTIFIED SOLUTION
Steve
Architect/Designer

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 7 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 7 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros