asked on web printing problem
I have a client that has problems printing from webpages.
I've attached a link to one in particular that he showed me this morning. It's a weather forecast, and the site has included a "print" button. Unfortunately the weather forecast image doesn't appear, the only thing that appears is the advertisement frame to the right and the headers of the web page. I've included an attachment to show how it prints and if you look at the link you can see how the weather actually appears on the site, and on another computer (XP).
My clients pc is W7, the browser is IE9. The printer is HP 1536dnf. This also happens on another W7 pc. I don't believe it has to do with the printer because I also printed a .xps to the xps document writer and it comes out the same.
Here's the link to the webpage he tries to print using the print button
http://local.msn.com/ten-day.aspx?eid=3443#
weather-print.jpg
I've attached a link to one in particular that he showed me this morning. It's a weather forecast, and the site has included a "print" button. Unfortunately the weather forecast image doesn't appear, the only thing that appears is the advertisement frame to the right and the headers of the web page. I've included an attachment to show how it prints and if you look at the link you can see how the weather actually appears on the site, and on another computer (XP).
My clients pc is W7, the browser is IE9. The printer is HP 1536dnf. This also happens on another W7 pc. I don't believe it has to do with the printer because I also printed a .xps to the xps document writer and it comes out the same.
Here's the link to the webpage he tries to print using the print button
http://local.msn.com/ten-day.aspx?eid=3443#
weather-print.jpg
Windows 7Internet Protocols
Last Comment
John
ASKER
thanks for your answer thinkpads,
I'd like to think that it's the website too, but when I went to another machine, granted it was an xp box, the printing worked just fine.
It leads me to believe that it has to do with some IE setting or some advanced setting that needs to be selected.
I'd like to think that it's the website too, but when I went to another machine, granted it was an xp box, the printing worked just fine.
It leads me to believe that it has to do with some IE setting or some advanced setting that needs to be selected.
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Also, try setting the website into IE8 compatability mode to see if that helps. It may not, but it is worth a try.
.... Thinkpads_User
.... Thinkpads_User
ASKER
thanks both of you for your input.
I'll try to get the user to us an alternate browser. I don't think I have time today, but tomorrow I'll install chrome and mozilla.
thanks,
Bobby
I'll try to get the user to us an alternate browser. I don't think I have time today, but tomorrow I'll install chrome and mozilla.
thanks,
Bobby
Bobby,
That will definitely solve the problem. I just tested the link you sent in the latest version of Firefox (17) and the latest Chrome (23)...both printed it perfectly! Regards, Joe
That will definitely solve the problem. I just tested the link you sent in the latest version of Firefox (17) and the latest Chrome (23)...both printed it perfectly! Regards, Joe
it is probably the websites problem that it is not printing correctly
@kadin1207,
Maybe, but it prints correctly with FF17 and GC23 (both on W7). It even prints correctly with IE8 (on XP). It fails only in IE9 (W7). Regards, Joe
Maybe, but it prints correctly with FF17 and GC23 (both on W7). It even prints correctly with IE8 (on XP). It fails only in IE9 (W7). Regards, Joe
@bwierzbicki - Thanks, and I was happy to help with this.
... Thinkpads_User
... Thinkpads_User
Have your client do a Print Preview to see if that comes out correctly. It so, try printing from the print preview. No guarantee here, because I see correct Previews come out wrongly on the printer.
Check other printing on the problem computer and if printing is generally good, it is probably the website.
... Thinkpads_User