[Last Call] Learn about multicloud storage options and how to improve your company's cloud strategy. Register Now

x
?
Solved

HP 2055 Lost the IPV4 config settings under Network Config

Posted on 2012-12-27
6
Medium Priority
?
1,698 Views
Last Modified: 2012-12-28
I have an HP 2055DN that was working fine until a reboot today. It had started acting strange, which precipitated the reboot.

After the reboot, no network activity was taking place. After minor troubleshooting to eliminate cabling, I looked at the network config. I can now only see DHCP, Manual, and IPV6 as configuration options under the Network Config menu.

I have an identical printer in back. checked it, and sure enough the IP BYTE's, GW BYTES', SM BYTE's, are all there and configured. Replace this printer with "bad" printer and after changing the IP, it works fine as expected.

So, somehow, the printer lost it's IPV4 menu options. I reset back to factory, and no changes under the Network Config Menu.

Any ideas before I make this a USB printer for the rest of it's life?
0
Comment
Question by:garymiller
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
6 Comments
 
LVL 9

Expert Comment

by:cooledit
ID: 38725372
latest firmware installed/updated.
0
 
LVL 27

Accepted Solution

by:
davorin earned 420 total points
ID: 38725487
0
 
LVL 31

Expert Comment

by:masnrock
ID: 38725921
Always update the firmware first, then try it. If your unit is still under warranty, you can always harass HP :)
0
Get your Conversational Ransomware Defense e‑book

This e-book gives you an insight into the ransomware threat and reviews the fundamentals of top-notch ransomware preparedness and recovery. To help you protect yourself and your organization. The initial infection may be inevitable, so the best protection is to be fully prepared.

 

Author Closing Comment

by:garymiller
ID: 38726672
You know, it never occurred to me to check the DHCP option for being turned off, as it had always been configured as static. So, for some reason, the printer either on its own reverted to DHCP, or one of the users messed with it. I don't think they did, knowing them, but of course it is possible.

It looks like this is going to be the solution. Disabled DHCP and of course, the V4 options are back!

Thank you.
0
 
LVL 27

Expert Comment

by:davorin
ID: 38727960
You are welcome. It had happened to me that exactly the same printers have lost network configuration in past. I don't know why, but I would blame more electricity problems then users.
0
 

Author Comment

by:garymiller
ID: 38727992
I think you are right. They were having issues, and turned it off and back on, and that is when it probably happened. Thanks again !
0

Featured Post

[Webinar] Lessons on Recovering from Petya

Skyport is working hard to help customers recover from recent attacks, like the Petya worm. This work has brought to light some important lessons. New malware attacks like this can take down your entire environment. Learn from others mistakes on how to prevent Petya like worms.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I had an issue with InstallShield not being able to use Computer Browser service on Windows Server 2012. Here is the solution I found.
Make the most of your online learning experience.
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
Michael from AdRem Software outlines event notifications and Automatic Corrective Actions in network monitoring. Automatic Corrective Actions are scripts, which can automatically run upon discovery of a certain undesirable condition in your network.…
Suggested Courses

650 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question