troubleshooting Question

FBI Moneypak Virus

Avatar of rhavey
rhaveyFlag for United States of America asked on
Anti-Virus AppsWindows XP
5 Comments1 Solution807 ViewsLast Modified:
A customer's computer has a particularly nasty version of the FBI Moneypak virus.  I found a couple of recent questions relating to this virus, but they did not help.  The OS is XP Pro SP3.

The Bleeping Computer article could not be used because when I try to get into Safe Mode, the computer reboots.

The Temp and Startup folders for the current user, All Users, Default User, and Administrator were all empty.

I could access all folders in the other computer, but when I reinstalled the disk in its own computer and booted from an installation disk to get to the repair console, the response was Access Denied whe I tried to get into the Documents and Settings folder or the Program Files folder.

Running Malwarebytes (Full Scan and for that drive) with the drive in another machine turned up nothing.

Bootcfg /rebuild (from the recovery console) had no effect.

Putting Rogue Killer in the startup directory did not work.  I then tried The Killer in the same way.  I saw the All Done, but the computer was still blocked.

I tried Emsisoft's command line scanner with the disk installed in the other computer.  After 5 hours the report was that 537 items were found and removed.  The situation did not change.  The computer is still infected.

I do not see any unusual entries in Program files or My Documents.

Is there any hope for this installation?  Where do I go from here?
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 5 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 5 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros