Avatar of GMartin
GMartin
Flag for United States of America asked on

Battery within Gateway M-Series (Model: SA6) never charges

Hi Everyone,

           I am needing to troubleshoot or fix what appears to be a battery problem within my Gateway M-Series (Model SA6) laptop.  At the bottom area of the screen or taskbar section, there is a message which indicates the following: Plugged in and not charging.  If I simply replace the battery with a new one, would such simple intervention resolve this situation?  Or, is there something else more hidden which could be causing the battery's failure to charge?

           Just in case this information is needed, my Gateway laptop is running Windows 7 Ultimate x64.  If there is more technical information which is needed, please feel free to ask; I will submit it right away.  

          Thanks so much in advance for any attention and guidance given to this concern.  I will look forward to reviewing everyone's feedback.

           George
Laptops Notebooks

Avatar of undefined
Last Comment
nobus

8/22/2022 - Mon
SOLUTION
Shizzo

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
SOLUTION
Scott C

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
GMartin

ASKER
Hi Everyone,

           Thanks so much for the suggestions.  After reviewing the information provided, I do have a few followup questions in addition to some added commentary which might prove fruitful in resolving this situation.  With respect to accessing the BIOS and checking the status of the battery, what exactly am I looking for in this instance?  Secondly, if I need a new battery for this laptop, could someone provide a direct online purchase link?  This will help insure I obtain the right one for this particular laptop.  

             With regards to extra commentary about this laptop, I have noticed a few minor power issues with it.  First, whenever I shut down Windows 7, the operating system does exit.  However, the power lights stay on.  To remedy this situation, I have always held in the power button until all lights have shut off.  And, secondly, this laptop has a history of occasionally powering itself off.  This symptom was checked out by the previous owner's technician; was found to be normal.  The technician said this is not too unusual for a laptop with a dual processor to overheat and shut itself down.   From what I gather, a CPU cooling plate can be used to help remedy such a problem.  Due to the fact I rarely have this laptop on for over an hour, I have not pursued troubleshooting this problem by using a CPU cooling plate.  Sometimes I wonder if such a problem might be related to a power management issue which can be correctly by reconfiguring the settings within the BIOS or the operating system.  In other words, if the laptop's power management settings are configured to shut off the laptop following 1 hour of idle time, then, that would logically explain such a symptom as well.  Unfortunately, I am uncertain with regards to the steps to take in checking power management settings within the BIOS or the Power Management feature of Windows 7.  

            Any further shared thoughts to the added comments and questions given within this post will be greatly appreciated.  

            Thank you

            George
SOLUTION
Log in to continue reading
Log In
Sign up - Free for 7 days
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
SOLUTION
Log in to continue reading
Log In
Sign up - Free for 7 days
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
GMartin

ASKER
Hello and Good Morning,

            I apologize for omitting this information.  The manufacture date given on the bottom of this laptop is 09/22/2008.  At this point, I believe I will go with replacing the battery as a first step in resolving this issue; go from there.

           Thank you.

           George
nobus

that is the most sensible approach, imo
Experts Exchange has (a) saved my job multiple times, (b) saved me hours, days, and even weeks of work, and often (c) makes me look like a superhero! This place is MAGIC!
Walt Forbes
GMartin

ASKER
Hi Everyone,

            I hope my followup question is not too imposing, but, could I get some assistance on locating online the correct battery replacement for my laptop?  The laptop is a Gateway M-Series (Model SA6).  The battery which needs a replacement is a Gateway (Model No: W35044LB-SA-A)  It is a rechargeable Li-ion battery.  

            Any direction or guidance given to this aspect of my followup question will be greatly appreciated.

            Thank you

            George
nobus

GMartin

ASKER
Hi There,

           Thank you so much for the followup links.  If it would not be too much trouble, could you provide an online purchase link or links which are within the United States?  

           George
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
ASKER CERTIFIED SOLUTION
Log in to continue reading
Log In
Sign up - Free for 7 days
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
GMartin

ASKER
Hi Everyone,

           Thanks so much for the insightful replies given to this question especially the direct online purchase link for the battery which will be needed as a replacement.  I did follow everything fairly well within this post with the exception of checking the status of the battery within the BIOS.  To be perfectly honest, I wish I understood that part a little better.  At any rate, I did go into the Advanced section within the BIOS and found only one reference made to the battery which includes the following:  Within the Advanced section, there was an entry, Battery Auto Learning which was set to Disabled.  If set to Enabled, the battery recalibration will begin after the settings are saved within the BIOS and the laptop restarted.  I left this area alone and did not change anything.  I simply left Battery Auto Learning set to its default of Disabled.  The reason I chose to refrain from making changes here is simply because I did not fully understand exactly what I was looking at within this configuration.  For instance, what does Battery Auto Learning mean?  And, what does battery recalibration mean?  With such questions, I naturally did not know whether this area was suppose to be enabled or disabled.  

              At any rate, I went ahead and ordered a new replacement battery using the amazon link given by nobus.  I carefully made a visual inspection of the defective battery and compared it to the one given within the link; they match up perfectly.  The model numbers match up as well.  So. I have confidence the right one is on the way.  

               As everyone can notice,  I went ahead and split up points because all feedback given was found to be insightful; certainly relevant to the question at hand.  Many thanks again for a job so well done.  

               Once the new battery comes in; I still have technical difficulties, I will create a new opening post.  Until then, I am confident this concern is resolved.  

                George
nobus

tx for the feedback, George, and a happy new years eve