troubleshooting Question

Battery within Gateway M-Series (Model: SA6) never charges

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GMartinFlag for United States of America asked on
Laptops Notebooks
13 Comments5 Solutions1065 ViewsLast Modified:
Hi Everyone,

           I am needing to troubleshoot or fix what appears to be a battery problem within my Gateway M-Series (Model SA6) laptop.  At the bottom area of the screen or taskbar section, there is a message which indicates the following: Plugged in and not charging.  If I simply replace the battery with a new one, would such simple intervention resolve this situation?  Or, is there something else more hidden which could be causing the battery's failure to charge?

           Just in case this information is needed, my Gateway laptop is running Windows 7 Ultimate x64.  If there is more technical information which is needed, please feel free to ask; I will submit it right away.  

          Thanks so much in advance for any attention and guidance given to this concern.  I will look forward to reviewing everyone's feedback.

           George
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