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Battery within Gateway M-Series (Model: SA6) never charges

Posted on 2012-12-28
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Last Modified: 2012-12-30
Hi Everyone,

           I am needing to troubleshoot or fix what appears to be a battery problem within my Gateway M-Series (Model SA6) laptop.  At the bottom area of the screen or taskbar section, there is a message which indicates the following: Plugged in and not charging.  If I simply replace the battery with a new one, would such simple intervention resolve this situation?  Or, is there something else more hidden which could be causing the battery's failure to charge?

           Just in case this information is needed, my Gateway laptop is running Windows 7 Ultimate x64.  If there is more technical information which is needed, please feel free to ask; I will submit it right away.  

          Thanks so much in advance for any attention and guidance given to this concern.  I will look forward to reviewing everyone's feedback.

           George
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Question by:GMartin
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by:Shizzo
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Check to make sure there is nothing in the way of the battery connectors. Then access the BIOS and see what the status of the battery is. Yes simply replacing the battery could fix the issue. I have seen some weird things with laptop battries and most the time a new one is the way to go.
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by:ScottCha
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I agree with Schizzo, replace the battery first.  I've also seen it where the charging mechanism on the system board is faulty and in cases like that it's time for a new laptop.

I've also seen it once where the power supply was the culprit.  I doubt it's this but I thought I'd throw it out there.
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by:GMartin
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Hi Everyone,

           Thanks so much for the suggestions.  After reviewing the information provided, I do have a few followup questions in addition to some added commentary which might prove fruitful in resolving this situation.  With respect to accessing the BIOS and checking the status of the battery, what exactly am I looking for in this instance?  Secondly, if I need a new battery for this laptop, could someone provide a direct online purchase link?  This will help insure I obtain the right one for this particular laptop.  

             With regards to extra commentary about this laptop, I have noticed a few minor power issues with it.  First, whenever I shut down Windows 7, the operating system does exit.  However, the power lights stay on.  To remedy this situation, I have always held in the power button until all lights have shut off.  And, secondly, this laptop has a history of occasionally powering itself off.  This symptom was checked out by the previous owner's technician; was found to be normal.  The technician said this is not too unusual for a laptop with a dual processor to overheat and shut itself down.   From what I gather, a CPU cooling plate can be used to help remedy such a problem.  Due to the fact I rarely have this laptop on for over an hour, I have not pursued troubleshooting this problem by using a CPU cooling plate.  Sometimes I wonder if such a problem might be related to a power management issue which can be correctly by reconfiguring the settings within the BIOS or the operating system.  In other words, if the laptop's power management settings are configured to shut off the laptop following 1 hour of idle time, then, that would logically explain such a symptom as well.  Unfortunately, I am uncertain with regards to the steps to take in checking power management settings within the BIOS or the Power Management feature of Windows 7.  

            Any further shared thoughts to the added comments and questions given within this post will be greatly appreciated.  

            Thank you

            George
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by:ScottCha
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If the laptop is shutting down due to overheating you most definitly need to get some type of cooling plate.  I recently bought on for $11.  The underside of my laptop now barely gets warm.

You may have a air flow issue with your laptop.  I know people who use their laptops on their bed, pillows, etc.  This not only restricts airflow it also pulls lint directly into the machine.

You should see about looking into this and cleaning out your fan and heat sink.

As for getting a new battery.  Remove the one you have and see if there is a "Replace With" number.

Use that number on Amazon to see if your model is listed.  I have had a lot of luck getting laptop batteries from Amazon for a great price.
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by:nobus
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you should realise that charging a laptop is a chain of parts, and protocols
you start from the AC adaptor, that prides 19 V DC, at 2-4 Amps
this serves as input to the laptop on the DC power jack -  check if it became unsoldered, or cracked, or measure the voltage after the jack
this power line is input in the chargingcircuits of the laptop, which feeds the battery
so each one of these can disrupt the charging chain
the easiest to start, is a new battery - but that costs of course

How old is this laptop or battery? if more than 2-3 years, it needs a replacement  anyhow (if not now, then certainly in a year or 2)
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by:GMartin
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Hello and Good Morning,

            I apologize for omitting this information.  The manufacture date given on the bottom of this laptop is 09/22/2008.  At this point, I believe I will go with replacing the battery as a first step in resolving this issue; go from there.

           Thank you.

           George
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by:nobus
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that is the most sensible approach, imo
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by:GMartin
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Hi Everyone,

            I hope my followup question is not too imposing, but, could I get some assistance on locating online the correct battery replacement for my laptop?  The laptop is a Gateway M-Series (Model SA6).  The battery which needs a replacement is a Gateway (Model No: W35044LB-SA-A)  It is a rechargeable Li-ion battery.  

            Any direction or guidance given to this aspect of my followup question will be greatly appreciated.

            Thank you

            George
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by:nobus
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by:GMartin
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Hi There,

           Thank you so much for the followup links.  If it would not be too much trouble, could you provide an online purchase link or links which are within the United States?  

           George
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nobus earned 350 total points
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by:GMartin
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Hi Everyone,

           Thanks so much for the insightful replies given to this question especially the direct online purchase link for the battery which will be needed as a replacement.  I did follow everything fairly well within this post with the exception of checking the status of the battery within the BIOS.  To be perfectly honest, I wish I understood that part a little better.  At any rate, I did go into the Advanced section within the BIOS and found only one reference made to the battery which includes the following:  Within the Advanced section, there was an entry, Battery Auto Learning which was set to Disabled.  If set to Enabled, the battery recalibration will begin after the settings are saved within the BIOS and the laptop restarted.  I left this area alone and did not change anything.  I simply left Battery Auto Learning set to its default of Disabled.  The reason I chose to refrain from making changes here is simply because I did not fully understand exactly what I was looking at within this configuration.  For instance, what does Battery Auto Learning mean?  And, what does battery recalibration mean?  With such questions, I naturally did not know whether this area was suppose to be enabled or disabled.  

              At any rate, I went ahead and ordered a new replacement battery using the amazon link given by nobus.  I carefully made a visual inspection of the defective battery and compared it to the one given within the link; they match up perfectly.  The model numbers match up as well.  So. I have confidence the right one is on the way.  

               As everyone can notice,  I went ahead and split up points because all feedback given was found to be insightful; certainly relevant to the question at hand.  Many thanks again for a job so well done.  

               Once the new battery comes in; I still have technical difficulties, I will create a new opening post.  Until then, I am confident this concern is resolved.  

                George
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by:nobus
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tx for the feedback, George, and a happy new years eve
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