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wfcrr
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what to do

Fantom Drives Data Dock II with two 1TB HD's in Raid 1 Mirror mode, external, usb to our SBS 2008. I have been using this for our Windows Backup.  A few days ago I tried to swap one hard drive and since doing that, the amber light stays on solid, but the drive seems to not be doing the mirror thing.  What should I do?

I tried putting the other hard drive back in, but the amber light blinks.  Also odd, the drive shows up as "H" instead of "F", when I have the orignal set of HD's in it.

If I put the new drive in, the drive doesn't show up at all and amber light is solid, meaning (I think) it is in the mode to set the new hard drive to mirror the other, but, it never finishes...been this was for several days now.

The whole reason I was using this external device was so that I could pull/replace one HD and store offsite.  What do I need to do differently, in the future, once we get it working properly again?
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cpmcomputers

8/22/2022 - Mon
David

Most likely when the amber light was blinking it was doing what it was supposed to do ... rebuild the RAID1 you broke.

Then by taking the drive out you made the controller think the drive kept failing so it was unreliable.

At this point you really need to contact the manufacturer.  What it does from here is governed by the firmware they wrote. Now if this was something like Windows dynamic disk RAID1, then that is well understood and experts could tell you with authority what to do, but that doesn't work for off-brand appliances.  You'll have to read the documentation and contact manufacturer's support this time.
cpmcomputers

If this is your drive model It looks that dlethe is correct

Disk access takes precedence over the rebuild which is probably what is causing it to take so long to regenerate.

http://www.micronet.com/support/manuals/DataDock_II_Manual.pdf

The website seems to offer a fairly painless way to raise a support ticket

Do remember to point out you are using this with windows backup for SBS2008
As this takes exclusive rights and prevents the disks being used/seen as a conventional external drive
cpmcomputers

Just noted your last comment

When you say you pull the hard drive  you do mean take the whole unit offsite not just one of the component drives?

As a raid1 mirror ( where the two drives are intended to work simultaneously as a redundant pair) it is not feasable to effectively split them on a daily basis?
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James Murphy
David

You really need to contact the manufacturer.  The process is vendor/product specific and undocumented.
cpmcomputers

Agree absolutely (Hence my advice to raise a ticket with them)

What concerns me is the questioner seems to be suggesting that on an on-going basis he intends to use the inbuilt sbs2008 backup utility and routinely pull one or other of the RAID drives from the unit to maintain a scheduled recoverable current backup?  This will simply not work.
wfcrr

ASKER
cpmcomputers, thanks, yes, that is what I needed to hear....my ultimate objective will not work in this scenario?  

I would like to hear suggestions on how to accomplish that....

See, I thought with it being a RAID 1 mirror, I could pull one drive and put in a new drive and it would rebuild and be available for the next backup session.  I may be stupid....who can tell?

I did open a ticket with them. Thanks for that suggestion. Duh.
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