Status: Solved
Priority: Medium
Security: Public
Views: 471
Last Modified: 2012-12-28

Office files do not open from a network drive

I have a client who has Office Pro 2010 installed and cannot open Office documents from a network drive. Each time they try to open, the office file appears corrupt but if I copy it to his local drive, it works fine. File versions could be 2003 or 2010.

emconsulting

Asked: 2012-12-28

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1 Solution

LVL 102

JohnBusiness Consultant (Owner)Commented: 2012-12-28

Try an Office repair on this computer. Programs and Features, click on Office, Change and then Repair. See if a repair assists.

Also try disabling the firewall on the problem computer to see if that makes any change.

Have you scanned for malware?

.... Thinkpads_User

LVL 11

David KrollCommented: 2012-12-28

Try this:

http://answers.microsoft.com/en-us/office/forum/office_2010-excel/the-file-is-corrupt-and-cannot-be-opened-error-on/93af59c1-946c-4f5f-83c1-bd6f58dbd94f

LVL 10

cpmcomputersCommented: 2012-12-28

I have seen this happen when the filepath to the server copy is too long
(which is why the same file opens as a local copy)

test a short /path/filename to the server to see if it opens correctly

emconsultingAuthor Commented: 2012-12-28

Disabling Protected View resolved the issues.

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Office files do not open from a network drive

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