Solved

Office files do not open from a network drive

Posted on 2012-12-28
4
460 Views
Last Modified: 2012-12-28
I have a client who has Office Pro 2010 installed and cannot open Office documents from a network drive. Each time they try to open, the office file appears corrupt but if I copy it to his local drive, it works fine. File versions could be 2003 or 2010.
0
Comment
Question by:emconsulting
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
4 Comments
 
LVL 94

Expert Comment

by:John Hurst
ID: 38726899
Try an Office repair on this computer. Programs and Features, click on Office, Change and then Repair. See if a repair assists.

Also try disabling the firewall on the problem computer to see if that makes any change.

Have you scanned for malware?

.... Thinkpads_User
0
 
LVL 11

Accepted Solution

by:
David Kroll earned 500 total points
ID: 38726902
0
 
LVL 10

Expert Comment

by:cpmcomputers
ID: 38726975
I have seen this happen when the filepath to the server copy is too long
(which is why the same file opens as a local copy)

test a short /path/filename to the server to see if it opens correctly
0
 

Author Closing Comment

by:emconsulting
ID: 38728166
Disabling Protected View resolved the issues.
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Microsoft Office Picture Manager was included in Office 2003, 2007, and 2010, but not in Office 2013. Users had hopes that it would be in Office 2016/Office 365, but it is not. Fortunately, the same zero-cost technique that works to install it with …
Using Word 2013, I was experiencing some incredible lag when typing.  Here's what worked for me....
This video shows where to find the word count, how to display it, and what it breaks down to in Microsoft Word.
The viewer will learn how to create two correlated normally distributed random variables in Excel, use a normal distribution to simulate the return on different levels of investment in each of the two funds over a period of ten years, and, create a …

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question