Office files do not open from a network drive

emconsulting
emconsulting used Ask the Experts™
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I have a client who has Office Pro 2010 installed and cannot open Office documents from a network drive. Each time they try to open, the office file appears corrupt but if I copy it to his local drive, it works fine. File versions could be 2003 or 2010.
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Try an Office repair on this computer. Programs and Features, click on Office, Change and then Repair. See if a repair assists.

Also try disabling the firewall on the problem computer to see if that makes any change.

Have you scanned for malware?

.... Thinkpads_User
cpmcomputersManaging Director

Commented:
I have seen this happen when the filepath to the server copy is too long
(which is why the same file opens as a local copy)

test a short /path/filename to the server to see if it opens correctly
emconsulting

Author

Commented:
Disabling Protected View resolved the issues.

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