• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 471
  • Last Modified:

Office files do not open from a network drive

I have a client who has Office Pro 2010 installed and cannot open Office documents from a network drive. Each time they try to open, the office file appears corrupt but if I copy it to his local drive, it works fine. File versions could be 2003 or 2010.
0
emconsulting
Asked:
emconsulting
1 Solution
 
JohnBusiness Consultant (Owner)Commented:
Try an Office repair on this computer. Programs and Features, click on Office, Change and then Repair. See if a repair assists.

Also try disabling the firewall on the problem computer to see if that makes any change.

Have you scanned for malware?

.... Thinkpads_User
0
 
cpmcomputersCommented:
I have seen this happen when the filepath to the server copy is too long
(which is why the same file opens as a local copy)

test a short /path/filename to the server to see if it opens correctly
0
 
emconsultingAuthor Commented:
Disabling Protected View resolved the issues.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Introducing Cloud Class® training courses

Tech changes fast. You can learn faster. That’s why we’re bringing professional training courses to Experts Exchange. With a subscription, you can access all the Cloud Class® courses to expand your education, prep for certifications, and get top-notch instructions.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now