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Office files do not open from a network drive

Posted on 2012-12-28
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Last Modified: 2012-12-28
I have a client who has Office Pro 2010 installed and cannot open Office documents from a network drive. Each time they try to open, the office file appears corrupt but if I copy it to his local drive, it works fine. File versions could be 2003 or 2010.
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Question by:emconsulting
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Expert Comment

by:John Hurst
ID: 38726899
Try an Office repair on this computer. Programs and Features, click on Office, Change and then Repair. See if a repair assists.

Also try disabling the firewall on the problem computer to see if that makes any change.

Have you scanned for malware?

.... Thinkpads_User
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David Kroll earned 500 total points
ID: 38726902
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Expert Comment

by:cpmcomputers
ID: 38726975
I have seen this happen when the filepath to the server copy is too long
(which is why the same file opens as a local copy)

test a short /path/filename to the server to see if it opens correctly
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Author Closing Comment

by:emconsulting
ID: 38728166
Disabling Protected View resolved the issues.
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