Solved

Office files do not open from a network drive

Posted on 2012-12-28
4
458 Views
Last Modified: 2012-12-28
I have a client who has Office Pro 2010 installed and cannot open Office documents from a network drive. Each time they try to open, the office file appears corrupt but if I copy it to his local drive, it works fine. File versions could be 2003 or 2010.
0
Comment
Question by:emconsulting
4 Comments
 
LVL 92

Expert Comment

by:John Hurst
ID: 38726899
Try an Office repair on this computer. Programs and Features, click on Office, Change and then Repair. See if a repair assists.

Also try disabling the firewall on the problem computer to see if that makes any change.

Have you scanned for malware?

.... Thinkpads_User
0
 
LVL 11

Accepted Solution

by:
David Kroll earned 500 total points
ID: 38726902
0
 
LVL 10

Expert Comment

by:cpmcomputers
ID: 38726975
I have seen this happen when the filepath to the server copy is too long
(which is why the same file opens as a local copy)

test a short /path/filename to the server to see if it opens correctly
0
 

Author Closing Comment

by:emconsulting
ID: 38728166
Disabling Protected View resolved the issues.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

In this article we discuss how to recover the missing Outlook 2011 for Mac data like Emails and Contacts manually.
My experience with Windows 10 over a one year period and suggestions for smooth operation
This video shows the viewer how to set up and create Footnotes in their document. Click on the References tab: Select "Insert Footnote": Type in desired text:
This video shows and describes the main difference between both orientations in Microsoft Word. Viewers will understand when to use each orientation and how to get the most out of them.

867 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now