asked on Outlook has found more than one" pop up when editing/saving contacts
We have an executive user who when accessing contacts via Outlook client, upon editing a contact and then trying to close/save the changes, Outlook would try to verify the name of the contact but would be unable to find a match.
The really odd part is that the name it is trying to check isn't the contact that you've just edited.
For example: If I edited John Doe, when I saved the contact, the pop up says, that Outlook found more than one Ralph Malph.
Further, the person Outlook is referencing Ralph Malph doesn't exist in contacts.
His admin, has editing access to his contacts and I saw this behavior on her pc, outlook client but within his contacts.
I created an outlook profile for the Exec on another laptop saw this same behavior.
And of course, I've witnessed the behavior directly on the production machine the exec uses.
There's no rhyme or reason, and the next day the problem was gone, but it came back a few days later.
Attached is an example of the message. In this case, Outlook was unable find a match for "Jane Done"... but I was in John Smith's contact information.
I have fooled with the address book order, but that doesn't change the behavior.
Outlook 2007 SP3
Exchange 2010
![Outlook could not find a match]()
The really odd part is that the name it is trying to check isn't the contact that you've just edited.
For example: If I edited John Doe, when I saved the contact, the pop up says, that Outlook found more than one Ralph Malph.
Further, the person Outlook is referencing Ralph Malph doesn't exist in contacts.
His admin, has editing access to his contacts and I saw this behavior on her pc, outlook client but within his contacts.
I created an outlook profile for the Exec on another laptop saw this same behavior.
And of course, I've witnessed the behavior directly on the production machine the exec uses.
There's no rhyme or reason, and the next day the problem was gone, but it came back a few days later.
Attached is an example of the message. In this case, Outlook was unable find a match for "Jane Done"... but I was in John Smith's contact information.
I have fooled with the address book order, but that doesn't change the behavior.
Outlook 2007 SP3
Exchange 2010
Outlook
Last Comment
ExecTech24
ASKER
In looking at the origin of the contacts the ones that seem to be effected were created from his admin assistants from years ago. These assistants are no longer with the company so their network accounts of course don't exist. We're thinking that the somehow some kind of check is running against these orphaned contacts. With Microsoft we were able to strip the "From" field which equals who created the contact -- then put the contact back and everything seemed fine. Still researching..
ASKER
Still sorting through this but it's looking like Contacts created by admin assistants that are no longer here are the ones having the problem. The theory makes sense, but not sure why it would start all of a sudden happening now. The contacts themselves have been in his contact list for yearrrrrrrrs.
ASKER
Orphaned delegates are causing this issue. Does anyone know a way to eliminate orphaned delegates?
See if this article will help you: Finding Orphaned Delegates in Exchange 2007 using a powershell script.
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You coud try, if having proper access to the Exchange server, to see if there is any mailbox corruption problem.
For example you could use instructions from here: Create a Mailbox Repair Request - especially the ones from section Use the Shell to detect corruptions for a mailbox to see if there is any problem with it and eventually to repair it.