troubleshooting Question

Outlook has found more than one" pop up when editing/saving contacts

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ExecTech24Flag for United States of America asked on
Outlook
6 Comments1 Solution843 ViewsLast Modified:
We have an executive user who when accessing contacts via Outlook client, upon editing a contact and then trying to close/save the changes, Outlook would try to verify the name of the contact but would be unable to find a match.

The really odd part is that the name it is trying to check isn't the contact that you've just edited.

For example: If I edited John Doe, when I saved the contact, the pop up says, that Outlook found more than one Ralph Malph.

Further, the person Outlook is referencing Ralph Malph doesn't exist in contacts.

His admin, has editing access to his contacts and I saw this behavior on her pc, outlook client but within his contacts.

I created an outlook profile for the Exec on another laptop saw this same behavior.
And of course, I've witnessed the behavior directly on the production machine the exec uses.

There's no rhyme or reason, and the next day the problem was gone, but it came back a few days later.

Attached is an example of the message.  In this case, Outlook was unable find a match for "Jane Done"... but I was in John Smith's contact information.

I have fooled with the address book order, but that doesn't change the behavior.  

Outlook 2007 SP3
Exchange 2010

Outlook could not find a match
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